very good installation process. Engineer kept us informed throughout the process and was friendly and helpful. He removed his shoes everytime he entered our house as it was raining, which was much app... See more
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Had for some five months now and has worked flawlessly at 100% speed all the time. No faults, no glitches. Installation was extremely neat with the guys going out of their way to install in our prim... See more
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From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract start... See more
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Our wightfibre installer Lester was excellent. He arrived on time, listened to our requirements and made the necessary adjustments going around our borders rather than through the middle of the lawn... See more
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Company details
Written by the company
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Written by the company
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Contact info
Communications House, 56 Love Ln, PO31 7EU, Cowes, United Kingdom
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Excellent
4k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Overall quite good
Overall very good but one annoyance Is our Sky Glass takes ages to load some programmes for some reason ,other then that very pleased
1 April 2026
Reply from WightFibre
Thank you for your review. We're pleased to hear you're very happy with the service overall. Regarding the Sky Glass loading issue, when you're ready, please get in touch with our support team. We'd be happy to check that everything on the WightFibre side is set up and performing correctly. As Sky Glass is a Sky product, you may also need some assistance from Sky if further investigation is required.
Best regards,
The WightFibre Team
Reply from WightFibre
Thank you for your review. We're delighted to hear you're very happy with both your service and connection. We really appreciate your support.
Best regards,
The WightFibre Team
It works without any fuss or bother
It works without any fuss or bother
Broadband is a lot faster than the last provider we had
Only feature we miss is that we can't record any programmes, however a small price to pay for such a good service from Wightfibre
29 April 2026
Reply from WightFibre
Thank you for taking the time to leave a review. We're delighted to hear you're enjoying the faster broadband service and overall reliability. We appreciate your feedback regarding programme recording and are pleased to know the benefits of the service outweigh this for you.
Best regards,
The WightFibre Team
Exemplary personal service from real people.
Exemplary personal service from real people who are knowledgeable and eager to assist in the transition. Such a refreshing change from organisations that leave you searching for answers from impenetrable websites with chatbots that can't answer the questions you ask.
27 April 2026
Reply from WightFibre
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that you valued the personal service from our team and found the transition process straightforward. Providing knowledgeable, local support is something we take great pride in.
Best regards,
The WightFibre Team
Reliable service but getting expensive
Reliable service overall and the advertised speeds are always available. Not keen on the supplied router. When the service does go out, it doesn't automatically reconnect and often needs 4 or 5 reboots to get it back online
My main bugbear is the cost. In 3 years, the price has gone from £28.99 to £41.89 for the exact same service, 300/300 Internet only. That's a 44% increase. That original £28.99 wasn't a 12 month promotion or anything either, just the going rate at the time.
Unfortunately, where we are, Wightfibre are pretty much the only game in town.
26 July 2026
Unprompted review
Reply from WightFibre
Thank you for taking the time to leave such detailed feedback. We're pleased to hear you've found the service reliable and that you're consistently receiving the speeds you expect.
If our supplied router isn't quite the right fit for your needs, you're more than welcome to use a fibre-compatible third-party router instead. Our support team can assist with troubleshooting the WightFibre connection up to the router; however, support for third-party router settings and features may be limited, as these can vary between manufacturers and models.
Regarding pricing, we'd recommend contacting our Sales team to ensure you're taking advantage of any annual best-tariff offers available. We contact customers once their initial 12-month agreement has ended to discuss package options, but it's always worth reviewing your current package to make sure you're on the most suitable deal for your needs.
Thank you again for your feedback and for choosing WightFibre.
Best regards,
The WightFibre Team
The engineer was informative as to what…
The engineer was informative as to what he was doing and he asked our permission all the time. At the end he assisted us on setting up all wi fi equipment
25 July 2026
Unprompted review
Reply from WightFibre
Thank you for your review. We're pleased to hear our engineer kept you informed throughout the installation, checked in with you at each stage, and helped get your WiFi equipment set up before leaving.
Best regards,
The WightFibre Team
Reply from WightFibre
Thank you for your review. We're delighted to hear you're enjoying a great and reliable service. We really appreciate your support.
Best regards,
The WightFibre TeamProvide your feedback on BizChat
Reply from WightFibre
Thank you for your review. We're glad to hear you've found our service helpful, friendly and good value. We really appreciate your support.
Best regards,
The WightFibre Team
Well done Wightfibre
Installation was smooth , trouble free and very quickly done.
service provided is as stated and having customer service on Island is a great benefit these days.
26 April 2026
Reply from WightFibre
Thank you for your kind review. We're delighted to hear you're enjoying a stable connection and great value, and it's fantastic to know our customer service team made such a positive impression. We really appreciate your recommendation.
Best regards,
The WightFibre Team
Great value and a very stable…
Great value and a very stable connection.
Customer service are amazing
I highly recommend.
26 April 2026
Reply from WightFibre
Thank you for your fantastic review. We're delighted to hear you're enjoying a stable connection, great value, and excellent customer service. We really appreciate your recommendation and your support.
Best regards,
The WightFibre Team
Reply from WightFibre
Thank you for your review. We're pleased to hear you've found our team helpful and that you've received good customer service. We really appreciate your feedback.
Best regards,
The WightFibre Team
Have had disappointing results from…
Have had disappointing results from other suppliers but WightFibre has been brilliant
27 March 2026
Reply from WightFibre
Hell Chris,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that WightFibre has been able to provide the service and experience you were looking for after being let down by other suppliers.
Delivering reliable broadband and excellent customer service is what we're all about, so it's wonderful to know we've made a positive difference.
Thank you for choosing WightFibre and for taking the time to share your feedback. We really appreciate your support! 💙
Reply from WightFibre
Hello Tina,
Thank you for your 5-star review! ⭐
We're delighted to hear that the team got the job done efficiently and left everything clean and tidy.
We know how important it is to minimise disruption when working in and around customers' homes, so it's great to know we delivered on that.
Thanks again for choosing WightFibre and for taking the time to share your feedback! 💙
Installations was quick clean and easy…
Installations was quick clean and easy - and panicky calls to them were resolved quickly - an amazing service
23 April 2026
Reply from WightFibre
Hello Mrs Buxton,
Thank you for your fantastic review! ⭐
We're delighted to hear that your installation was quick, clean and hassle-free, and that our team could help when you needed us most. We know those panicky moments can happen, so it's great to hear your calls were resolved quickly and efficiently.
Thank you for choosing WightFibre and for taking the time to share your experience. We really appreciate your support! 💙
Reply from WightFibre
Hello G Spoard,
Thank you for your kind review! ⭐
We're so pleased to hear that you've found our team helpful and patient.
Providing friendly, supportive service is something we take great pride in, so your feedback means a lot to us.
Thank you for choosing WightFibre and for taking the time to share your experience. 💙
Team came along to flat for internet…
Team came along to flat for internet connection.Very efficent and professional approach to installing cable.
21 April 2026
Reply from WightFibre
Thank you for your 5-star review! We're delighted to hear that our installation team provided an efficient and professional service when connecting your internet. I'll be sure to pass your kind feedback on to the team. Thank you for choosing WightFibre, and we hope you enjoy your new connection. Best regards.
The service is pretty good
The service is pretty good. However, my only complaints are: the tv reception is lagging behind other tv's in our house. Also it is a little slow to react when turning on the guide option.
19 July 2026
Reply from WightFibre
Hello Jan,
Thank you for taking the time to leave a review.
We're pleased to hear you're happy with the service overall, but we're sorry to learn you've experienced some issues with the TV service. We appreciate your feedback regarding the delay compared to other TVs in your home and the slower response when opening the guide.
If you'd like us to look into the performance you're seeing, please don't hesitate to get in touch with our support team.
Thank you for choosing WightFibre, and we hope we can improve your experience further in the future. 💙
Great product and great service
Great service for half the price of other providers I would recommend this service to anyone
13 April 2026
Reply from WightFibre
Hello Kevin,
Thank you for your fantastic 5-star review! ⭐
We're thrilled to hear you're enjoying great service at such a competitive price. Providing fast, reliable broadband and excellent value for money is exactly what we aim to deliver, so it's wonderful to know you'd recommend us to others.
Thank you for choosing WightFibre and for spreading the word – it means a lot to our local team! 💙
Did exactly what you said you would
19 April 2026
Reply from WightFibre
Hello John,
Thank you for your 5-star review! ⭐
We're delighted to hear that we delivered exactly what we promised. Providing reliable service and keeping our customers informed every step of the way is what we strive for, so it's great to know we've met your expectations.
Thank you for choosing WightFibre and for taking the time to share your feedback. 💙
Reply from WightFibre
Thank you for your 5-star review, Mike! ⭐
We're delighted to hear that the installation went smoothly and that our team arrived on time, kept everything clean and tidy, and took the time to explain everything clearly. We know how important good communication is, so it's great to hear that made a positive difference.
Thank you for choosing WightFibre and for sharing your experience with us. 💙
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