World Baggage Reviews 100

Great service. The luggage pick up worked perfectly. Unfortunatley the service number was not available for hours. I Tried to reschedule and didn't reach anyone in 30 phone calls.

Service was great, they just forgot to send me the airway so I had to find a way to store my luggage somewhere as I was moving out but luckily I found help and everything went well!

I sent my suitcase from Australia to Austria with World Baggage.
I weighted and measured it precisely and stated the true measures. However, World Baggage sent me an additional invoice because according to their measuring the suitcase was much larger. That is simply not the case. I have no idea how they did the measuring, but the result did not match the correct size of my suitcase.

If I had the chance, I would have cancelled the shipping, but I was already out of the country.
In the end, the costs were higher compared with some competitors - even if these competitors would have sent the suitcase to my residential home address.

I can absolutely not recommend World Baggage and advise everybody to look for alternatives. There will arise higher costs than stated in their offer!

I HAVE had great experiences with world
Baggage, it is simple to apply and the paperwork is quite easy to handle.
I would highly recommend it.

Used World Baggage to ship personal goods from Australia to the UK using their airport to airport service. I was not informed about recent changes to UK custom regulations which now require a 'Transfer of Residency' to be completed which takes 4-5weeks. I had to pay an extra $500 over and above the original shipping cost of $400 in order to get my goods released, which took a further two weeks of negotiations with the local freight company in the UK... so much for the estimated 5-7 days airport to airport service. I contacted World Baggage about the extra charges and hassle I was experiencing with the local freight company (which is basically an extended part of their service), but all I received was email listing their notification about checking custom regulations (no mention of recent changes and the time it takes to obtain a TOR clearance) and saying sorry to hear of your experience. Not good enough. I even emailed asking how their airport to door service may have been the better option and how it worked? I didn't receive a reply... World Baggage wiped their hands clean of it. It would have been cheaper for me paying for excess baggage on my flight than sending it with this company! Avoid or it will cost you!

They picked up my baggage in the time window they promised (despite the fact that I booked it with less than 48 hours notice), delivered it faster than I expected, and sent me status updates at each step of the way so I knew exactly where it was. When I called with a question, they were able to answer it quickly and correctly. Very pleased with their service. I would definitely use World Baggage again if I needed this service.

One suggestion: my luggage arrived before I did. I would have been happy to choose a slower and cheaper option if World Baggage could offer that.

Highly recommended!! couldn't be happier with this company, smooth sailing, easy to book online, was emailed at every stop throughout international transit..excellent thank you +++

It arrived in less than 24 hours, thank you!!

Good, prompt service, but I wasn't given enough information. I needed to document each item being packed ( i.e. 3 x hoodies) and needed 3 copies of the import form - first pick up wasn't accepted so needed to send out a day later

You do NOT read.

I book a port to port service. But I was NOT allow to pick up my stuff at the port.

And ones again, you could not tell me to which port my stuff would be delivery.

You should at least refund the $200 that cost me the delivery.

Thank you.

World Baggage answer:

As per our last correspondence (Fri 15/09/2017 11:42 AM) Destination Terminal charges (including storage, customs processing and delivery) are specifically excluded in the Sea Freight service to Port and paid directly by the consignee upon arrival of their shipment. The Sea Freight service terminates upon successful delivery to nominated Port; it is not a Delivery to Door service.
The destination terminal charges levied by the shipping line at destination (Apx €450.00) are consistent with the “Guide to Destination charges” as published on our website (not “hidden”?), and you were directed to and made aware of prior to submitting your booking.
If you choose to contract a third party to action any or all of the processing of your shipment (Customs -border agency apx €200.00, Delivery etc apx €200.00) as you have done, you would expect to pay their professional service charges too.
Similarly if you do not process your shipment with in the free storage period after your shipment has arrived, you will be charged additional storage fees (apx €100) as has occurred in this instance.
Our records confirm “Departure Notice”, “Pre-Alert” and “Arrival notification” were all successfully delivered to you via email confirming all details and instruction for processing your shipment, prior to arrival, and we have responded with in 24hours to all correspondence. We are sorry to hear that you have not been satisfied with the service provided we appreciate your feedback.

Literally arrived in 24 hours! Nz to Australia. Am soooooo Impressed. Always use this company.

Used your service 4 times now. Would recommend it to everybody. Best in town. Keep up the good work! Katrin

Shipped my bag from Australia to Denmark with no worries at all! Easy to pack and put on the label, got an email when my bag arrived at a new destination- even got my bag there 2 days earlier! Would use this again if I'm out travelling and need to get rid off some extra weight! Seriously, do it.

Booking and getting my daughters personal effects to London was seamless and stress free. Apart from a small glitch which had very little to do with World Baggage, it was a very good shipping experience.

Great service, prompt pickup and fast delivery

Very fast and efficient and the online tracking was great.

WORLDBAGGAGE LOST OUR LUGGAGE AND DIDN'T DISCLOSE ALL COSTS UP FRONT (Note: In an attempt to stop this review being published, World Baggage have tried to tell this reviewing website that they did not undertake any business with me).

My recommendation is to go direct to DHL (who Worldbaggage use anyway), rather than waste your time with their lacklustre services.

Firstly, when obtaining prices for the various shipping options over the phone with "The Manager" from Worldbaggage, we were advised by this individual that there would be NO ADDITIONAL COSTS for the premium door to door service other than the initial 1,000 AUD fee for our 58kgs. After requesting to be reimbursed for the additional 59 euros upon delivery, he simply would not acknowledge his advice over the phone and simply referred us to the terms and conditions, repeatedly advising, "all parties have been fully informed to the terms and conditions." The point here being the information that we were provided over the phone was incorrect (whether is was deliberately incorrect or from an innocent mistake due to incompetence, I don't know)

Secondly, we paid for the 3 to 5 day door to door service from Australia to Spain however it took 28 days for the majority of our luggage to arrive. During this time, Worldbaggage LOST OUR LUGGAGE for over 3 weeks and requested we fill out a lost baggage claim form. The only reason our bags were eventually found was due to my partner's investigative work and persistence with their subcontractor, DHL.

As soon as something was evidently wrong with our shipment...The team at Worldbaggage went running for the hills! When they lost our bags and we started asking questions like how have the bags gone missing and what did the CCTV show where they went missing, their standard (almost automated) update was that they had "protocol to follow" and that they'll "provide an update when it becomes available". Some questionable ethics demonstrated by Worldbaggage through this horrible experience and we will NEVER USE THEM AGAIN UNDER ANY CIRCUMSTANCES!

Very quick and helpful support on the phone. Shipped a suitcase from Australia to the UK that arrived much quicker than the 3-5 day estimate given!

Excellent. Flexible pick up times, on time and speedy delivery at a cost-effective price.....