World Baggage Reviews 100

Excellent customer service!

Shipped the luggage I lost in Japan to Australia within the timeframe I was given as estimate that includes even weekend.

Very reliable service and helpful customer support!

The way World Luggage handled the whole process was very professional and I recommend them

Excellent Service
I have used this for the first time, convenient, easy to book, no hidden charges, friendly and helpful customer service. Parcel tracking excellent and got the delivery even a day earlier than expected. I would strongly recommend this service.

Picked up, transported and delivered
No problems, did everything they said they would do.

Was great service. Super fast and easy. Would 100% use again!

No problems at all. Great communication and service. Highly recommend

Absolutely disgraceful company! No clarification of anything, no notification when the goods arrived in the UK. Ended up being charged for a week's storage. Could not get hold of anyone for days to understand what to do! Spent hundreds of pounds in fees to agents for customs clearance and storage!

Im really impressed with how world baggage work. Andrew was incredibly helpful particularly as this was my first time.... i would definitely recommend WB to others... Great job!!!

Great service - picked up promptly the next day for delivery to UK. Only glitch was the moron I had to deal with from DHL in the UK - who clearly didn't read what she was sent in terms of customs clearance. It took an entire day of emails for her to realise that the information she needed was in the very first email that I sent. If I had accepted her advice, I would have been up for $400 of VAT rather than being VAT exempt like it was supposed to be.

Fabulous service. The staff were very helpful & the suitcase arrived in good condition

Terrible!! i have paid almost 600 AUD to deliver my 3 baggages (72kg) from Australia to Italy. Now the italian company Boxline which has got my baggages is asking me to pay 1300 extra euros if i want my baggages. this is not normal!!! why i have to pay more?i understand taxes but 1300 euros?? Nobody told me or wrote anything about this before paying the 600 AUD. i lost time writing to the italian company and the australian company WORLD BAGGAGE and the baggages stayed almost one month in the customs, for this reason i have to pay 360 euros more!
i'm looking forward for the end of this. worst service ever! never again!

Door to door service was easy and gave me piece of mind. Had constant updates about where my luggage was. The only thing I dislike is the fact you pay based on an estimate. I haven't had any clarification as to whether I estimated dimensions and weight correctly so don't actually know if I paid the correct amount.

Excellent service and can be strongly recommended

Pretty bad. They just take your money and then it's up to you to sort it all out. I sent my suitcase from Sydney to Amsterdam. Didn't receive any paperwork from them. Had to drop of the bag at a freight company and they were highly confused and didn't know I was coming. I contacted worldbaggage and they told me it was a new company they worked with....no paperwork what what so ever. I have the feeling my bag got sent when I emailed them a couple of days after drop of what was going on.....the day that I emailed I got an email that it would go the day after.......in Amsterdam it was highly messy......super confusing and again, whith no paper work etc no one was really able to help me. I had to go to schiphol airport 2 days in a row (2 hour drive) to finally get my bags.....and with paying als the excess costs on arrival (that's are not included) I'd advise everyone to just take a 2nd suitcase with you in the plane.....costs would probably be the same (I had 26 kilo and paid AUD 270 to worldbaggage and had to pay €83 in Amsterdam).

I sent two bags from AU to NZ with all the documents and requirements but they arrived to NZ without any documentation so the bags were kept in Costumes NZ. I knew this because I did the tracking and never received notification from WorldBaggage, when I notified them they just told me they didn't know what was the problem. I called everyone and after 3 weeks and loosing my flight back to Colombia (because I couldn't leave without the bags) I received the bags.

I definitely don't recommend this company, they are irresponsible and uncommitted.

In addition to taking a total of 15 days before even getting my bags shipped (with a shipping quote of 3-5 working days, door-to-door), they removed and discarded my Playstation because its controller contains a battery (but the console itself does not)

In addition to extremely poor service, they cost me my playstation.

When I called them to ask about it, it was apparently "not their problem"