Ordered strap for my Omega Swatch far better quality than the original and very comfy. Had slight issue after a couple of days with stitching, contacted Wristbuddys and a new strap was dispatched im... See more
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WristBuddys Produkte sind der Hammer ! Top Qualität zu fairen Preisen. Habe bereits mein 2Tes Uhrenband für meine Omega bestellt. Die Kulanz und Freundlichkeit von Johanna im Kundenservic... See more
Company replied
not enough information for someone without previous knowledge of how to fit deployment clasps. Turns out the wrong size spring bars supplied with strap. UPDATE: Once I ordered the correct spring... See more
Company replied
Ordered a fitted rubber strap for my Tudor Ranger. Shipping was fast and the strap fits like a glove and is top notch. Ordered one from Helvetus and their website said it was natural rubber but packag... See more
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Company details
About Wristbuddys
Written by the company
WRISTBUDDYS
ABOUT WRISTBUDDYS
Wristbuddys.com is an online store selling affordable high-quality watch straps & watch accessories. Established in 2020, Wristbuddys has sold over 105,000 straps worldwide. OUR MISSION
At Wristbuddys, our mission is to provide customers worldwide with high-quality watch straps at an excellent price. We pride ourselves on offering fast shipping and exceptional customer service, ensuring that our customers are always satisfied with their purchases. Renowned and celebrated online, Wristbuddys is especially known for our watch straps designed for Omega X Swatch, as well as a variety of other brands and models including Rolex, Omega Seamaster, Omega Speedmaster, Tudor BB58, Panerai, Cartier, and Blancpain X Swatch, among others.
Contact info
Östermalmsgatan 101, 11459, STOCKHOLM, Sweden
- 0707514440
- Info@wristbuddys.com
- wristbuddys.com
4.6
Excellent
2k reviews
Replied to 92% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wristbuddys
Hey buddy,
We’re sorry this felt frustrating. Just to clarify, our support team does not work on Christmas Eve or Christmas Day so they can spend time with their families, just like most people do. Because of that, emails sent on December 24–25 are answered once we’re back during regular business hours.
That said, we always aim for 100% customer satisfaction and we’re happy to help you now. Please email us again at info@wristbuddys.com
and our team will take care of your case as soon as possible.
Best wishes,
Samuel, CEO & Founder of Wristbuddys
10 day shipment
10 day shipment, no information from customer service. No reply from CS about the return policy. Overpriced product. NEVER AGAIN
16 December 2025
Unprompted review
Reply from Wristbuddys
Hey buddy,
We’re really sorry about this and we always strive for 100% customer satisfaction, so we’ve clearly missed the mark here. A 10 day delivery is absolutely not normal for us and something must have gone wrong with your order.
We ship over 7500 orders every month and deliveries normally arrive within just a few days. We’ve checked our inbox and can’t seem to find your email, as all support and return cases are handled via email only.
Please try emailing us again at info@wristbuddys.com and our customer service team will do their absolute best to help you and turn this experience into something better. We’re not satisfied with this situation at all and would really like the chance to make it right.
Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys
Lots of hidden costs
Their so-called “lifelong” warranty is misleading. When something breaks, they charge you 20 euros for shipping, which basically covers their own costs. On top of that, returning an item costs 17 euros. It’s not worth the hassle or the hidden fees. I’ll never order from this company again.
27 November 2025
Unprompted review
Reply from Wristbuddys
Hey buddy,
We’re really sorry to hear this and we truly regret that this has been your experience. We always strive for 100% customer satisfaction and we’ve clearly missed the mark here.
Just to clarify a bit, the shipping fee connected to our lifetime warranty unfortunately does not cover our actual costs. We ship with express services, usually within 24 hours in the EU and 48 hours to the US, and the real shipping cost for us is often higher than what we charge, especially outside the EU and US. That said, we completely understand how this can feel frustrating from a customer perspective.
When it comes to returns, customers cover the return shipping as we otherwise would need to pay for shipping both ways, transaction fees and often receive a used strap that cannot be resold. These costs add up quickly and we don’t make anything back in those cases.
That being said, we’re genuinely sorry that this wasn’t clear enough and that you’re left disappointed. Our support team is always here to help and if you’d like, please email us at info@wristbuddys.com so we can see if there’s anything we can do to improve this experience for you.
Best wishes,
Samuel, CEO & Founder of Wristbuddys
Not a good deal or quality
Pricing and discounts are misleading/false. During Black Friday sale the exact same straps I bought this summer are more expensive even including the discounts. Quality is fine but not impressive for the price.
15 June 2025
Unprompted review
Reply from Wristbuddys
Hey buddy,
Thanks for sharing this and sorry that it came across this way. We always strive for 100% customer satisfaction and clearly this didn’t feel right to you.
You’re partly right, prices have gone up, but not because of Black Friday. The price increase happened well before that as we’ve upgraded our straps, improved materials, invested more in development, faster shipping and we now fully cover duties and customs in markets like the US. On top of that, we’ve grown the team to keep service and quality at the level we want. All of this has increased our costs and unfortunately required a price adjustment.
That said, we completely understand how this can feel confusing or disappointing, and we’re genuinely sorry for that. If you’d like to talk it through or have any questions, please email us at info@wristbuddys.com and we’ll gladly help.
Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys
I was very skeptical at first
I was very skeptical at first. Every time I buy something I find on Facebook or Instagram I usually get screwed over. But I am very happy with my rubber strap. I went for the offer of buy two and get a free watch roll. Everything was delivered very quickly and with nice neat packaging.
Is it worth the 130$ price tag for each strap, only time will tell, but for now I'm super happy with it.
5 November 2025
Unprompted review
Reply from Wristbuddys
Hey buddy,
Totally understand the skepticism and we’re really happy we could prove you wrong. Glad to hear you loved the strap, the watch roll and the fast delivery. Thanks a lot for giving us a chance and for sharing your experience.
Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys
Great customer service and great…
Great customer service and great product!
30 October 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
That’s what we love to hear — great service and a great product, the perfect combo! Thanks so much for the awesome review.
We’re all about 100% customer satisfaction and can’t wait to hear from you again!
Best wishes,
Samuel, CEO & Founder of Wristbuddys
Fair resolution so far (awaiting delivery)
I ordered two straps from Wristbuddys during their “20% off when you buy two” promotion. When the parcel reached the UK, DPD asked for an unexpected £68 in import VAT and handling fees, which hadn’t been made clear at checkout — only mentioned in small print on their shipping info page.
After reaching out, Wristbuddys eventually responded, apologised, and offered to refund half of the import charge (£34) as a goodwill gesture. That’s a fair outcome and I appreciate them stepping up to resolve it properly.
I haven’t received the order yet, so I’ll update this review once the straps arrive and I can comment on product quality. So far, customer service has been decent, but import costs should definitely be made clearer for UK buyers.
23 October 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
Thank you for taking the time to share your experience in such detail — we really appreciate it. We’re sorry for the surprise when it came to the import fees. Since Brexit, shipping to the UK has unfortunately become more complex, and while we wish we could absorb all customs charges, these are government-imposed taxes that we can’t fully control.
That said, we genuinely do our best to be as transparent as possible. With around 6000 orders shipped monthly and only about 8% going to the UK, we try to strike a balance by clearly outlining this information in our shipping terms and FAQ — without overwhelming every part of the site. We also offer solutions there to help mitigate the issue for UK customers.
Offering to cover half of the import fees is our way of showing goodwill and ensuring you’re not left feeling frustrated. In several other countries, we even cover the full cost — but doing that across all regions would mean raising prices for everyone, which is something we’d prefer to avoid.
We hope you understand where we’re coming from, and more than anything, we want every customer to feel 100% satisfied. Once your straps arrive, we’d love to hear what you think — and if there’s anything we can do to improve your experience, just shoot us an email. We’re always happy to help!
Best wishes,
Samuel, CEO & Founder of Wristbuddys
i became aware that i received a strap…
i became aware that i received a strap that didnt fit my watch. i explained this to wristbuddy. the anwar was can you use another watch. i dont have another watch i confirmed. but they still avoided to help when i requested to return the strap. it took a week befor they gave me the information i needed to return the strap. After requesting for a week. then when they finally helped me out, i was surprised to discover that a had to pay further 120 kr for return shipping with ups. almost half the prise of the strap. Thats really poor service. ill will not by from wristbuddys again.
24 October 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
We’re really sorry to hear about your experience — that’s absolutely not how we want our customers to feel. Your feedback is important and we take it seriously.
First off, we totally understand the frustration when a strap doesn’t fit. That said, we do always offer help in finding a better match, and we’re happy to assist with returns as well. It definitely shouldn’t have taken a week to get you the return info — that’s something we need to improve on and we appreciate you pointing it out.
As for the return shipping, we get that 120 SEK feels like a lot. However, the strap in question cost quite a bit more than that, and we already offer free outbound shipping for every order — something not many small businesses do. If we were to also fully cover return shipping and all handling costs, we’d end up losing about 35 USD per order just on logistics alone, which isn’t sustainable for us as a company.
That said, we’ll keep working on making the process smoother and clearer. And if you ever change your mind and decide to give us another shot, our support team will be ready to help and make things right.
Wishing you all the best,
Samuel, CEO & Founder of Wristbuddys
Tudor BB54
Order #WB81040 for Tudor
Blue rubber strap excellent quality & fit for black bay 54. Great value & fast delivery
4 September 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy!
Awesome choice for the BB54! We’re glad to hear the blue rubber strap delivered both in quality and fit. Thanks for the shoutout, we’re happy to be part of your Tudor setup!
Best wishes,
Samuel, CEO & Founder of Wristbuddys
Too expensive for the quality
My order came quick but the product was really poor quality and a wrong size the return cost 18 euro.Which is too much for a strap which cost 120 euro.
1 August 2025
Unprompted review
Reply from Wristbuddys
Svara på recensioner - WB sade:
Hey Buddy,
Thanks for your feedback — we’re really sorry to hear that you weren’t happy with your order. That’s definitely not the experience we want any of our customers to have.
Unfortunately, we couldn’t locate an order under your name, so we’re not sure which strap you received or what went wrong. But we’d really love the chance to help make things right! We have a wide range of straps, and we’re confident we can find something you’ll be happy with.
Please reach out to us at info@wristbuddys.com
with your order number or more details, and our support team will do their best to turn this around for you. 100% customer satisfaction is always our goal, and no buddy should be left disappointed.
Looking forward to hearing from you!
Best wishes,
Samuel, CEO & Founder of Wristbuddys
Fabulous experience.
Website is easy to navigate, products are very high quality and in tune with enthusiast watch styling. Shipping is lightning fast. Excellent value and experience.
9 June 2024
Reply from Wristbuddys
Hey Buddy,
We’re thrilled to hear you found the website easy to use and that our products met your high expectations! Fast shipping and great value are exactly what we strive for—thanks for the fantastic review.
Best wishes,
Samuel, CEO & Founder of Wristbuddys
World Class Service
Wristbuddys went out of their way to ensure I had the best customer experience, due to an oversight on my part. They honestly didn’t have to help as the mistake was mine. Beyond impressed. Will be back for sure! Thank you Wristbuddys!
5 May 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
We’ve got your back—always! Even when the mix-up isn’t on us, we’re more than happy to help. Thanks for the kind words, and we can’t wait to have you back!
Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys
I own multiple straps from Wristbuddys
I own multiple straps from Wristbuddys. When I had an issue with one of them—they were quick to respond and come up with a solution that worked for me.
10/10 business and I would absolutely recommend buying from them.
6 May 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
We’re honored to be your go-to for straps—and even more so that we could quickly sort out the issue for you. Thanks for the glowing recommendation!
Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys
helpful quick response
helpful quick response! great product! great people! trusted brand!
5 May 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
Short and sweet—just how we like it! Thanks for the trust and kind words. We’re proud to be your trusted brand.
Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys
I made a inquiry regarding a strap I…
I made a inquiry regarding a strap I purchased for my son , the service I received was second to none, service like this can only be dreamed of because it’s very rare
Thank you again
29 April 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
We’re so happy we could help out with the strap for your son. Service like this is exactly what we strive for every day—thank you for recognizing that!
Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys
Johanna was brilliant
Johanna was brilliant. Came back to me really quickly with an outcome I was very happy with. Great customer service.
28 April 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
We’re so happy to hear Johanna was able to support you so quickly and effectively. Providing great customer service is what we strive for every day—thanks for your kind words!
Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys
Amazing customer care
Amazing customer care, they were very responsive and friendly. I really appreciate them helping facilitate a smooth exchange and getting it done fast.
22 April 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
Thanks a ton for the kind words! We're so glad to hear you had a great experience with our customer care team and that the exchange went smoothly and quickly. That’s exactly what we aim for!
Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys
Excellent quality & customer service
Excellent customer service. I've owned their curved rubber straps for a couple of years now and they've held up very well. Had one of the small bands tear off. Sent them a quick note and they were very quick and eager to send over a replacement. Fantastic quality and service.
17 April 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
Thank you for the kind words! We're so glad to hear the strap has held up over the years and that our team could jump in quickly to sort things out. Quality and service is what we're all about!
Best wishes,
Samuel, CEO & Founder of Wristbuddys
Excellent customer service
Excellent customer service. Hugely attentive with fast responses. Really great quality product too. Highly recommend.
17 April 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
We really appreciate the shoutout! Quick replies and quality products are what we aim to deliver, and it means a lot to know you’d highly recommend us.
Best wishes,
Samuel, CEO & Founder of Wristbuddys
Top-notch customer satisfaction!
In all my online shopping experience, I don’t think I’ve ever come across another organization that cares more about its customers or values them this much. The quality of the straps they produce is outstanding, and customer satisfaction is clearly their top priority. Huge thanks for your amazing service and products!
14 April 2025
Unprompted review
Reply from Wristbuddys
Hey Buddy,
Wow—what an amazing compliment! We’re humbled by your words and truly honored to be part of your online shopping experience. Knowing you feel valued means everything to us.
Best wishes,
Samuel, CEO & Founder of Wristbuddys
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