Popped in with my old Specialised Globe with Gear issues…. Have lost patience with the bike shop who have ‘tried’ to fix it several times. Huge welcome, very relaxed and looked at it immediatel... See more
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Had an issue with my new bike shortly after purchase, my choice of bike was not suitable for me. The customer service was absolutely outstanding. The manager Adam took it back without any fuss and rep... See more
I bought my bike from 99 Bikes in Walton on Thames, and it was a great experience. Oscar was great, was really informative and patient, especially as I returned my first bike and bought a mountain bik... See more
Awful! Placed an order and it was cancelled without any explanation. I attempted to contact the retailer several times to ask why my order was cancelled and they have completely ignored me. Save your... See more
Company replied
Company details
Written by the company
Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.
Contact info
150 Commercial Road, SO40 3AA, Southampton, United Kingdom
- 02380 864832
- help@99bikes.co.uk
- www.99bikes.co.uk
4.1
Great
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 48 hours
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Electric bikes
I have nothing but praise for Chris, James, Mike, Tom, and the rest of the team. They gave me great aftercare when I bought two electric bikes. I needed a rear mudguard and pannier rack. It took some time but they sorted me out in the end. Well done Winchester 99 Bikes staff
4 December 2023
Reply from 99 Bikes UK
Hi Gerry, thank you very much for the review, we really appreciate it!
Reply from 99 Bikes UK
Thanks for the review we really appreciate it
Really good communication and advice
Really good communication and advice. Delivery super fast and competitive prices.
8 December 2023
Reply from 99 Bikes UK
Thanks for the review Neal!
Fabulous experience today
Fabulous experience today, from an initial phone contact looking for advice to a great in store experience. Knowledgeable and friendly staff even helped me load my bike back onto my car. Thanks 🙏
10 December 2023
Unprompted review
Reply from 99 Bikes UK
Thanks for the review Sally, glad we could help!
Phil in customer services went the…
Phil in customer services went the extra mile with a query I had and for that reason alone am more than happy to recommend 99bikes. Top quality service.
8 December 2023
Reply from 99 Bikes UK
Thanks for the review Kevin, really appreciate it
Really friendly staff who go out of…
Really friendly staff who go out of their way to be helpful. Thank you Carl for answering all of my questions.
8 December 2023
Reply from 99 Bikes UK
More than happy to help!
Reply from 99 Bikes UK
Thank you very much for the feedback Robert
Thanks Karl for your help and advice on…
Thanks Karl for your help and advice on the cube e-bike
4 December 2023
Reply from 99 Bikes UK
Thanks for the review Paul
When poo happens!
The staff were very accommodating especially when I was unavoidably delayed in getting my bike to them.
They turned the service round in double quick time a gave a very detailed report and explained a couple of queries. Made a few suggestions in improving the bike’s durability and talked through some alternatives and upgrades.
4 December 2023
Reply from 99 Bikes UK
More than happy to help Paul, thanks for your review
Had the best experience at 99 bikes and…
Had the best experience at 99 bikes and Chris at the Winchester branch was absolutely amazing!!! What a guy!! Brought a new Cannondale for my son and the service was excellent
4 December 2023
Reply from 99 Bikes UK
Really appreciate the feedback James, hope your son enjoys the bike
Friendly and helpful
Recently bought a couple of cannondale mtb from 99 bikes. Cant fault the staff. Very knowledgable, not pushy just very helpful. Thank you
4 December 2023
Reply from 99 Bikes UK
Thanks for the review Robert we really appreciate it!
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