abbotFox Reviews 

138
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a truly great experience working with this company. Customers frequently praise the helpful staff for being exceptionally professional and consistently supportive throughout their entire property journey. Consumers note that dedicated team members always go above and beyond to ensure remarkably smooth, stress-free transactions from start to finish. People also highlight the brilliant customer service quality and the prompt, reliable communication received at every single stage. Clients deeply appreciate the clear expert advice and practical guidance provided during complex house sales and property purchases. Reviewers emphasize that the entire process is handled with impressive efficiency, genuine kindness, and steady professional care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their prompt... See more

Service

Consumers find service to be positive, highlighting that the team is extremely prompt, professional, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting exceptional communication and... See more

Response time

Reviewers express great satisfaction regarding the prompt response time, noting that staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Abbot fox and their representatives were very helpful when we wanted to sell our flat in Norwich Emma Rahman from Abbot Fox in particular was very helpful and communicated with regular updates. Sh... See more

Company replied

Rated 5 out of 5 stars

Recently had the pleasure of purchasing through AbbotFox. They were extremely prompt and professional. Also a special thank you to Emma who was constantly pushing all parties involved! Whilst I had th... See more

Company replied

Rated 5 out of 5 stars

Charlie and Colin have been amazing since we contacted Abbot Fox. The property in question was dual listed and we actually contacted Abbot Fox second. The level of service and care has been worlds... See more

Company replied

Rated 5 out of 5 stars

AbbotFox have been brilliant when dealing with both our purchase and sale. Sam Le Good has been very clear in his communication and has done everything he said he would do. He was able to secure o... See more

Company replied


Company details

  1. Estate Agents

Written by the company

abbotFox is not your typical estate agency. Based in Norwich and covering Norfolk and north Suffolk, we’ve built a reputation for doing things differently. Since 2012, we’ve combined modern, design-led marketing with traditional values to offer a smarter, more personal way to move. Whether you are a buyer, seller, landlord or tenant, our aim is simple: to give you the very best experience possible. Our award-winning team is dedicated to clear communication, honest advice and outstanding results. With professional photography, engaging video tours and creative marketing, we ensure every property, whether for sale or to let, stands out. Within our main agency, abbotFox also offers a private bespoke office dedicated to the sale and acquisition of unique, period, modern and country homes. This specialist service combines market expertise, creativity and discretion to deliver exceptional outcomes for properties that demand a more tailored approach. What truly sets abbotFox apart is how we treat people. Clients tell us that working with abbotFox feels refreshingly different, less corporate, more human, and always focused on results.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(138)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend

Would recommend. Karen being our viewings rep really made our experience. She was so friendly, bubbly, professional and knowledgeable.

20 February 2021
Unprompted review
Rated 5 out of 5 stars

Very Good Service

As a first time buyer my purchase was through Abbot Fox. All viewings were arranged very quickly and to suit me. Even multiple viewings of the same property was no problem. The aftercare once the bid was accepted from Elaine was very good with regular updates and queries answered promptly. Would highly recommend the company.

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow. What more can I say? ... Ethan provided me with an attentive, personal and top class service from start to finish. With what usually (and has been with other companies in the past) is a really stressful experience, Ethan took all the hassle out of it and took care of everything with no fuss.

Absolutely fantastic service. I’d be the first to recommend Abbot Fox and especially Ethan Hall to anyone. Top class all round.

4 February 2021
Unprompted review
Rated 5 out of 5 stars

Abbott Fox have been managing my rental…

Abbott Fox have been managing my rental property for four years.Their service has been second to none throughout,quickly finding and vetting new tenants to the highest standards.They have efficiently and expertly dealt with any issues with the property.All staff have been brilliant but I must especially mention Roma whose outstanding efforts meant I quickly got new tenants without fuss,just excellent service throughout.Arthur

3 February 2021
Unprompted review
Rated 5 out of 5 stars

After using Abbotfox to recently sell…

After using Abbotfox to recently sell my house, the service which they provided to me and my family has been amazing. The whole process was smooth, quick and professional. We were kept informed by Ethan at every point during the sale and never had to ask for information. We were in a long chain and unfortunately one link in the chain fell through so we were back to square one. Fortunately for us, Colin managed to find another buyer in one day! This was fabulous. I am so happy, I will definitely be recommending them.

2 February 2021
Rated 5 out of 5 stars

5 star service!!

Brilliant service from start to finish. Great communication throughout and someone was always at the other end of the phone to help. 5 star service!!

29 January 2021
Unprompted review
Rated 5 out of 5 stars

Valuation

I recently had my elderly parents property valued by Abbot Fox. Jaime was very helpful in describing the sales process in full. He gave great advice on how to maximise the property's full potential when the time comes to selling it. What made the difference between this and other agents I spoke to, was the honesty and also the sense that nothing was too much trouble and that he had time to give to us. I will definitely be using them again.

28 January 2021
Unprompted review
Rated 5 out of 5 stars

After having dealt with the sales team…

After having dealt with the sales team at AbbotFox I would highly recommend them. They were efficient in their responses, experienced and knowledgeable. As we were first time buyers, it was important for us to find the right home and AbbotFox helped us do that with no stress! I would not hesitate to work with the team at AbbotFox again, thank you!!

28 January 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look