First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what wa... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d... See more
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James was lovely he helped make an already stressful situation into a pleasant one. I would and have already recommended Access Self Storage to my friends and family. Only downside is that you are not... See more
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The staff are helpful, friendly and knowledgeable and respond quickly to queries by email, phone or in person. The units are modern and easily accessible and trolleys are always available. The access... See more
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Company details
- #24 of 29 best companies in Self storage facility
- #1 of 2 best companies in Corporate office
- #41 of 55 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
93 Park Lane, W1K 7TB, London, United Kingdom
- 0800 122 5220
- customerservices@accessstorage.com
- www.accessstorage.com
4.6
Excellent
6K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Martyn was great thanks for your help
24 January 2026
Reply from Access Self Storage
Hi Mark,
Thank you for your feedback.
We are delighted to hear that Martyn was so helpful. We will be sure to pass on your thanks to him, it will mean a lot.
We look forward to helping you again in the future.
Access Self Storage
The entire experience was effortless…
The entire experience was effortless thanks to the exceptional assistance I received at the front desk. A special mention to the young lady named Laura, who consistently offers cheerful and informative service. Her outstanding people skills, along with those of the entire team, made a significant difference. Kudos to all involved. David Butler
27 January 2026
Unprompted review
Reply from Access Self Storage
Hi Steve,
Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that your experience was effortless and that our front desk team made such a positive impression.
A special thank you for mentioning Laura, she’ll be thrilled to hear your kind words. Her cheerful, informative approach and strong people skills are exactly what we value, and it’s great to know they made a real difference to your experience. We’ll also be sure to pass on your praise to the wider team.
Thank you again for your feedback and support - it means a lot to us.
Kind regards,
Access
Very helpful friendly and patient…
Very helpful friendly and patient colleague called Harry who followed up when he said he would.
24 January 2026
Reply from Access Self Storage
Hi Chez,
Thank you for your feedback.
We are pleased to hear that Harry was helpful, friendly, and patient, and that he followed up as promised. We will be sure to pass on your kind comments to him.
We look forward to assisting you again in the future.
Access Self Storage
Friendly receptionist
Friendly receptionist, clean and accessible storage unit ideal for my requirements
24 January 2026
Reply from Access Self Storage
Hi Natalie,
Thank you for your glowing 5-star review of our St Albans storage facility. We really appreciate your kind comments about our friendly store team and the accessibility of our storage units - we’re glad we could help you find a space that suited your needs.
Making storage simple and stress-free is always our goal, and it’s great to hear we delivered that for you. We look forward to supporting you with any future storage needs.
Kind regards,
Access
Reply from Access Self Storage
Hi Kate,
Thank you so much for leaving a glowing 5-star review for our Basingstoke storage site! We’re delighted to hear that you experienced great, friendly, and helpful service.
That’s exactly the standard we strive to deliver across all of our locations.
Your kind feedback really means a lot to the team, and we truly appreciate you taking the time to share it.
Access Self Storage
No doubt best service you could ask for
I have used the company before, it is so hassle free, they ask you to bring certain proof of ID,and it's all sorted within 30 mins, and you can start moving in so to speak, the team at Selly Oak are amazing, super friendly and the manager is funny ha ha funny, made a tough day lighthearted, he is so good and if you have any doubts, don't they are absolutely amazing and will help you with everything that you need to do and show you the spaces available, so you get to see what your rental area looks like, which is great because then you can visualise where everything will fit 10/10 most definitely
26 January 2026
Reply from Access Self Storage
Hi Teresa,
Thank you so much for taking the time to leave such a detailed review, it really means a lot to us.
We’re so glad you found the process hassle-free and quick. Making sure everything is sorted within 30 minutes and only asking for essential ID is exactly what we aim for, especially on what can be a stressful moving day. It’s great to hear that being able to view the space in advance helped you visualise how everything would fit - we know how important that is when choosing the right rental.
We’ll be sure to pass on your kind words to the Selly Oak team. They’ll be delighted to hear that their friendly approach (and the manager’s humour, Anil's awesome) helped make a tough day feel lighter. Helping customers feel confident, supported, and clear on their options is what we pride ourselves on.
Thank you again for trusting us and for the 10/10 recommendation, we’re always here if you need us in the future. 😊
Kind Regards,
Access Self Storage
1st class staff but could do with two lifts?
The staff are 1st class. Very helpful. However, there is only one lift and a company, who had rented a space, which they then realised was too small, were moving from floor 1 to floor 2. They hogged the lift and a move-in which should have taken one hour, took 3. Cost me unnecessary waiting time. This was not the fault of the staff but maybe the facility?
25 January 2026
Reply from Access Self Storage
Hi Andrew,
Thank you for your feedback.
We are very sorry for the inconvenience caused by the delay during your move in. After speaking with the store, they did experience an unusually busy morning with several removal companies arriving at the same time. While move ins are normally scheduled to help reduce pressure on the facilities, this is not always avoidable, and we can only apologise for the disruption you experienced.
That said, thank you for highlighting the attitude and professionalism of the team. Your kind comments about the staff are greatly appreciated and will be passed on, as they always do their best to support all customers.
Access Self Storage
Good, but needs a little extra.
I have used Access before, so I knew I would get good service. The staff have been friendly and helpful, as always. I would ask that the units be swept/cleaned before people move their stuff in please.
22 January 2026
Reply from Access Self Storage
Hi Anna,
A return customer! Music to our ears. We are glad to hear you received good service from the team and appreciate you raising the point about unit cleanliness, this is part of our move out procedures and we will kindly remind staff to see if this can be improved upon.
Thank you for choosing Access again!
Access Self Storage
Reply from Access Self Storage
Hi Rikky,
We are pleased to hear that you found our staff and manager very helpful. Your kind words are greatly appreciated and will be shared with the team.
We look forward to assisting you again in the future.
Access Self Storage
Reply from Access Self Storage
Hi Suzanne,
Thank you for your feedback.
We are glad to hear that everything was simple and well explained. Providing clear and straightforward service is what we're known for!
Access Self Storage
Ready to help customers
Attentive and ready to assist customers, they will help and narrate all you need to know properly
22 January 2026
Reply from Access Self Storage
Hi Raphael,
We are pleased to hear that our team was attentive and ready to assist, taking the time to clearly explain everything you needed to know. Providing helpful and informative service is something we take great pride in.
We appreciate your kind words and look forward to supporting you again in the future.
Access Self Storage
Reply from Access Self Storage
Hi David,
Thank you for your feedback.
We are glad to hear that you found our staff very helpful. Your kind words are truly appreciated.
We look forward to welcoming you again whenever you need us.
Access Self Storage
Great staff
Really nice staff. Spoke to the manager who was very knowledgeable and informative. Highly recommend
23 January 2026
Unprompted review
Reply from Access Self Storage
Hi there!
Thank you for your great feedback.
We are delighted to hear that our team made such a positive impression and that the manager was knowledgeable and informative during your visit. Your recommendation means a lot to us. We look forward to assisting you again in the future.
Access Self Storage
Great use of a mix of AI and human interface
Great use of AI chat to manage initial enquiry in the evening out of normal business hours to set the booking in motion, which was then followed up by the local depot team the following morning to enable same day access to self store.
Friendly and helpful depot team at Basingstoke. Thank you
19 January 2026
Reply from Access Self Storage
Hi Kerry,
Thank you so much for taking the time to share such detailed feedback.
We are really pleased to hear that our AI chat was helpful in getting things started for you outside of normal business hours, and that it allowed our Basingstoke team to follow up quickly and get you same day access. That is exactly what the system is designed to do, give customers an easy way to get in touch when we are closed, while also helping our store teams pick things up quickly and with the right information.
It is also great to hear that the depot team were friendly and helpful when they took over. Thank you again for your kind words, and we are glad the mix of technology and personal service worked well for you.
Access Self Storage
Reply from Access Self Storage
Hi Letitia,
Thank you for your feedback.
We are delighted to hear that you felt the customer service was the best. Your kind words mean a great deal to our team.
We look forward to helping you again whenever you need us.
Access Self Storage
Staff are excellent at Harrow branch
18 January 2026
Reply from Access Self Storage
Hi Alpa,
Thank you for your feedback.
We are very pleased to hear that you found the staff at our Harrow branch excellent. Your kind words are greatly appreciated and will be shared with the team.
We look forward to welcoming you again whenever you need us.
Access Self Storage
Good customer service
The team at Access - Mitcham are brilliant. Special shout out to Nick and Zvaar who will go the extra mile to give you a good price and good customer all at once. Can't recommend them enough
18 January 2026
Reply from Access Self Storage
Hi Abdimalik,
Thank you for your kind words and for taking the time to share your experience.
We are delighted to hear that the team at Access Mitcham made such a positive impression. Nick and Zvaar will be especially pleased to know their efforts and commitment to great value and customer care have been recognised.
Your recommendation truly means a lot to us, and we look forward to supporting you again whenever you need us.
Access Self Storage
Very helpful staff
Staff was very helpful over the phone and in person. They recommended a storage size which was a better fit for my needs. The moving in and moving out process was amazing. Would recommend
13 January 2026
Reply from Access Self Storage
Hi Tyrene,
Thank you for your lovely feedback.
We are pleased to hear that our team was helpful both over the phone and in person, and that their recommendation helped you find the right storage size for your needs. It is great to know that both your move in and move out experience went so smoothly.
Thank you for your recommendation, we truly appreciate it and hope to assist you again in the future.
Access Self Storage
Everything was made easy for me.The…
Everything was made easy for me.The help I have received from the front desk has been second to none.thankyou Especially to the young lady on the front desk..Laura..who is always cheerful and ready to help or inform.Great people skills shown by all.David Butler
27 December 2025
Reply from Access Self Storage
Hi Dave,
Thank you very much for taking the time to share your experience, David.
We are so pleased to hear that everything was made easy for you and that the support from our front desk team stood out. Laura will be delighted to receive your special mention, her cheerful attitude and willingness to help are qualities we truly value.
It is also great to know that the whole team’s people skills made a positive impression. Your kind words mean a lot to us, and we look forward to helping you again in the future.
Access Self Storage
Excellent
Efficient, great communication, polite, professional, the entire customer service was fantastic, even where I wanted to make a change. I highly recommend them.
14 January 2026
Reply from Access Self Storage
Hi Shaz,
Thank you for your excellent review. We are delighted to hear that you found the service efficient, professional and well communicated throughout, especially when making changes. Your recommendation means a great deal to the team.
Access Self Storage
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