First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what wa... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d... See more
Company replied
James was lovely he helped make an already stressful situation into a pleasant one. I would and have already recommended Access Self Storage to my friends and family. Only downside is that you are not... See more
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The staff are helpful, friendly and knowledgeable and respond quickly to queries by email, phone or in person. The units are modern and easily accessible and trolleys are always available. The access... See more
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Company details
- #24 of 29 best companies in Self storage facility
- #1 of 2 best companies in Corporate office
- #41 of 55 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
93 Park Lane, W1K 7TB, London, United Kingdom
- 0800 122 5220
- customerservices@accessstorage.com
- www.accessstorage.com
4.6
Excellent
6K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent staff very helpful was given…
Excellent staff very helpful was given small notice for my business to leave as the place we rented went into administration was very professional and understanding providing us units very quickly.
7 February 2026
Reply from Access Self Storage
Hi Ricki,
Thank you for your feedback.
We are pleased to hear that the team were helpful, professional, and understanding, especially during a difficult and short notice situation. We are glad we could provide units quickly and support your business when it mattered.
We appreciate you taking the time to share your experience.
Access Self Storage
Excellent customer service
Excellent customer service. Pleasant, polite and efficient staff. Facilities are well planned and good communication from Access Self Storage.
2 February 2026
Reply from Access Self Storage
Hi J,
Thank you for your kind feedback.
We are delighted to hear you received excellent customer service and found the team pleasant, polite, and efficient. It is also great to know you found the facilities well planned and our communication clear.
We really appreciate you taking the time to share your experience.
Access Self Storage
The opening hours are inconvenient + no lights
The opening hours are inconvenient. The Self Storage closes at 6 pm on weekdays, 5 pm on Saturdays, and 4 pm on Sundays. This does not take into consideration people who are busy during the day and have time to spare in the evenings.
The fluorescent lights outside my unit do not work, despite my reporting it twice. They still have not replaced the bulbs. I ended up using my own battery-powered lights, as the units themselves do not have any lighting.
2 February 2026
Reply from Access Self Storage
Hi Edwin,
Thank you for your feedback.
We are sorry to hear that the opening hours have not suited your schedule. Our standard opening hours are displayed online and in store, and extended access is available for customers with larger units, as well as in certain situations such as move ins, move outs, or where additional access is genuinely needed. We always encourage customers to speak with the store team so they can advise on what options may be available.
Regarding the lighting, thank you for raising this again. A staff check carried out last week showed the lighting to be working, however we have asked the store to carry out an immediate check again this morning and they will ensure the issue is fully resolved.
We appreciate you taking the time to share your experience.
Access Self Storage
Very good thank you
5 February 2026
Reply from Access Self Storage
Hi Shouak,
Thank you for your feedback.
We are glad to hear everything was very good. Thank you for choosing us, and we are always here if you need anything.
Access Self Storage
Very helpful
Really helpful service from Craig. We were unsure what size unit we needed and were shown different options. Very friendly, explained everything clearly and made the whole process very easy. Thanks!
29 January 2026
Reply from Access Self Storage
Hi Kay,
Thank you for the 5-star review! We are delighted that Craig provided a clear and friendly experience for you. Helping our customers find the right storage solution with ease is exactly what we strive for. We appreciate your business!
Access Self Storage
Great customer service and quick and…
Great customer service and quick and easy app to use would recommend highly.
30 January 2026
Reply from Access Self Storage
Hi!
Thank you for your feedback.
We are delighted to hear you received great customer service and found the app quick and easy to use. Thank you for the recommendation, it really means a lot to us.
We look forward to assisting you again in the future.
Access Self Storage
Secure and convenient storage…
Secure and convenient storage facilities.
The staff are very friendly and helpful.
28 January 2026
Reply from Access Self Storage
Hi Richard,
Thank you for your feedback.
We are pleased to hear that you found our storage facilities secure and convenient, and that the team were friendly and helpful.
We look forward to helping you again in the future.
Access Self Storage
So straight forward and great customer service
They went above and beyond for me. Such a well run place. Thank you.
1 July 2025
Reply from Access Self Storage
Hi James,
Thank you for your lovely feedback.
We are delighted to hear that everything was so straightforward and that the team went above and beyond for you. It is great to know you found the site well run.
Thank you again, we really appreciate it and look forward to helping you in the future.
Access Self Storage
Reply from Access Self Storage
Hi Dwayne,
Thank you for your lovely feedback.
We are so pleased to hear that you received amazing service from an amazing team once again. Your continued support really means a lot to us. We look forward to helping you again whenever you need us.
Access Self Storage
Reply from Access Self Storage
Hi Alison,
Thank you for your feedback.
We are glad to hear everything was good and easy. That is exactly what our amazing staff aim for. We look forward to helping you again.
Access Self Storage
I stored here for approximately 1 year
I stored here for approximately 1 year. Costs are competitive but do increase after the initial discount period.
I had minimal issues until I really needed customer service and then was left very disappointed. I arranged out of hours collection access and then went on to pay for van rental and a friend to accompany. Sadly in the depth of rain the access gate was apparetnly resetting which left me in the rain 2 hours and eventually unable to access at a cost of 100-200 pounds. After raising the issue I was told that the gate was resetting. It then took me 3 months to chase a complaint and by that time thr regional manager then said they could not offer me any compensation as I was no longer a customer (obviously). Very very poor customer appreciation and service in the only moment that I required it, having paid thousands over the year of storage.
2 February 2026
Unprompted review
The staff were very kind and helpful
The staff were very kind and helpful, they made my move very easy.
2 February 2026
Reply from Access Self Storage
Hi Anna,
Thank you for your feedback.
We are delighted to hear that the staff were kind and helpful and that they made your move easy. That is exactly the experience we aim to provide.
We look forward to helping you again in the future.
Access Self Storage
Limited access
If you work a 9-5 this storage is not for you. The times posted specify reception opening hours but are the entire site opening hours. In my opinion the requirement for contents insurance should be included in the quote. I do appreciate the customer service being decent.
2 February 2026
Unprompted review
Reply from Access Self Storage
Hi,
Thank you for sharing your feedback.
We are sorry to hear that you found the access hours frustrating. Our St Albans site is not listed as a 24 hour facility, and the opening hours are clearly displayed both online and in store to avoid any confusion. While we do not have a record of this being raised with the team, we understand you may have preferred to remain anonymous. The store does often offer extended access passes when customers ask, particularly for move ins and move outs, and it is a shame this was not discussed at the time as they would have been happy to help.
Regarding contents protection, this is a mandatory requirement. Customers can either provide their own insurance that covers self storage, or choose our contents protection, which is explained during the booking process.
We do encourage customers to speak with the store team if their access needs change, as they will always try to assist where possible.
Access Self Storage
Easy move in process
Easy move in process, staff were friendly and polite, showed me to my unit and showed me how to access the unit. Fairly priced. So far so good!
29 January 2026
Reply from Access Self Storage
Hi Lauren,
Thank you for your feedback.
We are pleased to hear that your move in process was easy and that the team were friendly, polite, and took the time to show you everything you needed. It is also great to know you found the pricing fair.
We look forward to continuing to support you.
Access Self Storage
I have been with self storage a few…
I have been with self storage a few times now and they always seem to amaze me with their excellent customer service.Matt in particular was very helpful in a big way for me and I will always appreciate what he done for me.The manager and young lady there helped me massively too as I can't walk far with my condition and they offered me a ground floor unit which was fantastic.Also may I add,the units are half price but not sure how long for. I would recommend them to everyone.
28 January 2026
Reply from Access Self Storage
Hi Ruth,
Thank you so much for taking the time to share your experience.
We are delighted to hear that our team continues to impress you with their customer service. Matt will be especially pleased to know how much his support meant to you, and it is great to hear that the manager and team member were able to assist you by offering a more suitable ground floor unit.
Thank you also for your recommendation, it truly means a lot to us, and we look forward to continuing to support you whenever you need us.
Access Self Storage
Interesting
31 January 2026
Reply from Access Self Storage
Hi Elizalde,
Interesting, very interesting.
We always find feedback interesting, and we really do appreciate you taking the time to leave a review, interesting thoughts like this keep things interesting for us too. If you ever feel like expanding on it, we would be genuinely interested to hear more.
Thank you for sharing something interesting with us.
Access Self Storage
The staff are helpful
The staff are helpful, friendly and knowledgeable and respond quickly to queries by email, phone or in person. The units are modern and easily accessible and trolleys are always available. The access code system, once you get used to it, makes the use of the storage facility at all times of the day or night feel safe and secure. The available toilet is warm and clean!
15 October 2025
Reply from Access Self Storage
Hi Catherine,
Thank you for such a thoughtful review.
We are delighted to hear that the team have been helpful, friendly, and knowledgeable, and that they respond quickly across email, phone, and in person. It is also great to know you find the units modern and accessible, with trolleys readily available.
We are especially pleased that the access system helps you feel safe and secure, and we will happily take the compliment about the warm and clean toilet too. Thank you for taking the time to share your experience, it really means a lot to us.
Access Self Storage
Complicated process
Complicated process, had to respond to a chat bot who had a first and surname and I thought I was dealing with a human, plus the bot didn't get the requirements right, at times it was very stressful.
The actual local people in Northampton working for the organisation were great, patient, understanding, easy to deal with and helped me to sort everything out, for which I am very greatfully. Thank you
30 January 2026
Reply from Access Self Storage
Hi,
Thank you for your honest feedback.
We are sorry to hear that the initial process felt complicated and stressful. The chat system is in place to help customers get in touch when stores are closed or busy, and to pass information to the local team so they can follow up as quickly as possible. We are currently trialling this system, and we appreciate you highlighting where it caused confusion.
That said, we are very pleased to hear such positive comments about the Northampton team. It is great to know they were patient, understanding, and able to sort everything out for you. Thank you for your kind words, and we are confident the store team will continue to provide the excellent support you experienced.
Access Self Storage
I am extremely dissatisfied by the…
I am extremely dissatisfied by the costumer service. They created lots of confusion and the information wasn’t clear. The storage they offered me was pretty dirty. I have to clear it myself. Also there is no clear communication between people who work there. I was asked to fill a form ”100” times and actually everything had tö been done via the app but
No one told me this
I kindly ask for late access and on second round with full car the storage was locked.
I called emergency number they didn’t told me that it is closed by 9 pm but that I can access it only once. Honestly if I had time I would move out straight away.
The price is really high for
Really bad service. Unfortunately I won’t recommend it to anyone else and I will move my personal belongings before 3months because it doesn’t worth
The money I am spending.
28 January 2026
Reply from Access Self Storage
Hi Anita,
Thank you for taking the time to share your experience.
We are genuinely sorry to hear how frustrating this was for you, and we apologise for the confusion and inconvenience you encountered. This is certainly not the experience we aim to provide. We understand how stressful it must have been, especially with access arrangements and unclear information around the process.
The store has since spoken with you to explain that extended access was provided, and that this access runs until 9 pm. We appreciate that this was not clear at the time, and the store manager has reinforced the importance of clearly explaining extended hours and access limitations to all team members to prevent this happening again.
We are also sorry to hear about the cleanliness of the unit and the repeated form filling, and your feedback has been taken on board. The team genuinely believed they were supporting you throughout the process, and they remain committed to helping resolve any outstanding concerns.
Thank you again for raising this with us. The team are here to help and would be happy to continue supporting you if you wish.
Access Self Storage
Very welcoming and helpful staff easy…
Very welcoming and helpful staff easy to deal with ; made my experience there stress free .
26 January 2026
Reply from Access Self Storage
Hi Kamal,
Thank you for your feedback.
We are glad to hear that the team were welcoming and helpful, and that they made your experience stress free and easy to deal with.
We look forward to helping you again in the future.
Access Self Storage
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