A recent major incident at my business required several hours of security footage for law enforcement. Seems like the perfect time for a security system to shine, right? Instead, after... See more
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See what reviewers are saying
I've been with Frontpoint, which merged into Alert 360 since 2010. The response time to an alarm is great: usually a phone call within 30 seconds after an alarm. I like the interlogix intrusion s... See more
I signed a contract in May of 2023 and was told after my equipment was paid off the cost of service would go down. Called to see what my new billing would be and it is the same cost as when the contra... See more
Company replied
Cancelled last April. They were charging me for video systems that never got worked ($40/month), even though I had already complained that they were unless. Got confirmation that my account was close... See more
Company replied
Company details
Information provided by various external sources
Home Security Systems at great prices! We offers several packages that are up to 25% off RETAIL! Switch and save Alarm Monitoring starting at $15.95!
Contact info
2448 E. 81st St. Suite 4300, 74137, Tulsa, United States
- 833-360-1595
- info@alert360.com
- www.alert360.com
1.6
Bad
422 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alert 360 is excellent
Alert 360 is excellent. Technicians are always technically competent and courteous. Highly recommended.
25 May 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, DD. Customer service is incredibly important to us, and I'm happy your technicians provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Professional and helpful
19 May 2022
Unprompted review
Reply from Alert 360
Thank you for your review, Paula. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Service technician was great!
16 May 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Alice. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great Service
13 May 2022
Unprompted review
Reply from Alert 360
Thank you for your review, Phillip. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Oscar gets ten stars
Oscar is excellent and always a pleasure to have come to our home. Very knowledgeable and professional. Oscar takes pride in his work and make us feel in good hands.
Alert 360 should consider more training for updated and new products being added. We have been with Alert 360 for about a year now and on several occasions these techs have to call each other for help because they have not been shown the how to do out in the field.
The Alert 360 app needs a major update or redo. Not the most user friendly to find info about your account. If you call tech support they don’t understand in comparison what they see to what you see. Anthony and Larry are the best in support.
I just hope Alert360 which is a great company now doesn’t go down the road ADT did a few years ago. That bumpy road is why I left and use Alert360
5 May 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Steve. Customer service is incredibly important to us, and I'm happy Oscar, Anthony & Larry provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great Resolution To An issue
Had a service call set up, the tech, Greg, called and he was able to diagnose the problem working with me on the phone. Which was great, it saved me the waiting time that I used to take care of other personal issues. Thank you, Greg, for your patience and help.
3 May 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Terry. Customer service is incredibly important to us, and I'm happy Greg provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great job!
I appreciated the thoroughness of the technician today. And how he tested and checked everything. He Made sure everything was working properly. I also appreciated his courtesy and professionalism.
Thank you!
3 May 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Sandra. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Excellent service
Excellent service, educated installer who provided us with excellent advice and explained thoroughly the changes he was making and why.
30 April 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, IVD. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Gene the technician did what he needed…
Gene the technician did what he needed to do and very friendly and courteous:)
He did his job well done!
28 April 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Nancy. Customer service is incredibly important to us, and I'm happy Gene provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Minh at alert 360 is simply amazing
Minh at alert 360 is simply amazing. He is very honest, knowledgeable, detailed and really enjoys working with people. Thank you Minh for making our service calls so pleasant! Your the best!!
27 April 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Minh. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The guy that came was very…
The guy that came was very knowledgeable , efficient and nice. I really liked him !! Great employee !!!
26 April 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Lisa. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Really nice seemless process
Really nice seemless process. Installation was scheduled quickly. Was up and running in a couple hours. Tech (forgot his name) did a great job
16 April 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Jonathan. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Two technicians serviced our home
Two technicians serviced our home. They were both very cordial, respectful and efficient. They replaced contacts on three windows and seemed very knowledgable.
14 April 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Terry. Customer service is incredibly important to us, and I'm happy your technicians provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Frank, the most knowledgeable installer for our home security system ever!
Frank was the most knowledgeable Technical Service persons I have met dealing with Security Systems. He did an outstanding and professional job installing new equipment and was very detailed in his explanations. He insured and checked that ALL sensors were working before he left. He even noticed that the Smoke Detector was incorrectly installed by previous technicians. He answered all our questions and I am completely satisfied with the job he did for Alert 360. Highly recommended!
12 April 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Brent & Janet. Customer service is incredibly important to us, and I'm happy Frank provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great Service
Technicians were very knowledgeable and respectful. I appreciate how patient they were in answering my many questions. Awesome experience all around and I love, love, love my new cameras.
I have been with company for almost 12 years and continue to be happy with their services.
11 April 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Miranda. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great Service
The service technician arrived early and was extremely knowledgeable. He explained the process thoroughly and answered any questions I had.
6 April 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Trevor. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Technician was prompt and…
Technician was prompt and knowledgeable. He completed the work and was very thorough. He showed me how it all worked and gave clear instructions on the how and why’s. Thank you
28 March 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Baron. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Excellent work
25 March 2022
Unprompted review
Reply from Alert 360
Thank you for your review, JD. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Technician was prompt
Technician was prompt, arriving at the time the text alert said he would. He was knowledgeable and helpful with answering my questions. He was very professional.
25 March 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Gina. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Samir came out and troubleshot my…
Samir came out and troubleshot my issue. He did a great job trying to find and execute the right fix. Thank you!
22 March 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Kellee. Customer service is incredibly important to us, and I'm happy Samir provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
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