A recent major incident at my business required several hours of security footage for law enforcement. Seems like the perfect time for a security system to shine, right? Instead, after... See more
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See what reviewers are saying
I've been with Frontpoint, which merged into Alert 360 since 2010. The response time to an alarm is great: usually a phone call within 30 seconds after an alarm. I like the interlogix intrusion s... See more
I signed a contract in May of 2023 and was told after my equipment was paid off the cost of service would go down. Called to see what my new billing would be and it is the same cost as when the contra... See more
Company replied
Cancelled last April. They were charging me for video systems that never got worked ($40/month), even though I had already complained that they were unless. Got confirmation that my account was close... See more
Company replied
Company details
Information provided by various external sources
Home Security Systems at great prices! We offers several packages that are up to 25% off RETAIL! Switch and save Alarm Monitoring starting at $15.95!
Contact info
2448 E. 81st St. Suite 4300, 74137, Tulsa, United States
- 833-360-1595
- info@alert360.com
- www.alert360.com
1.6
Bad
422 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with the…
I had a great experience with the scheduling, replacing the control panel and the installation of the new surveillance video cameras by the installer tech Felipe. Felipe was great! He was very polite and worked well with me and my family as far as making us happy with the installation. If the cameras and how to operate the new control panel.
3 August 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Luis. Customer service is incredibly important to us, and I'm happy Felipe provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Another great experience
Another great experience! Frank is knowledgeable, professional, and great to work with. We had a really complex problem and Frank persisted, investigating it from all angles. He solved it!
27 July 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, MB. Customer service is incredibly important to us, and I'm happy Frank provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great customer service and overall…
Great customer service and overall experience.
25 July 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Susan. Customer service is incredibly important to us, and I'm happy the Alert 360 team provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Tech knew his job and did it with…
Tech knew his job and did it with expertise. Did not take long to perform the task and be on this way. Very polite and courteous.
19 July 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Evelyn. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The technician got our cameras…
The technician got our cameras connected quickly. It was a great experience.
14 July 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Chris. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Very very pleased with the service
Very very pleased with the service. He came and tried and tried to get my camera to work and finally needed to replace the camera and then one of my other cameras was not working and he worked and worked until everything was working perfectly again. The service was excellent.
11 July 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Barbara. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Technician did a great job.
8 July 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Randall. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The technician that came did a very…
The technician that came did a very good job and was very professional. I am very happy with the service I received.
6 July 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Kevin. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Over all Tina was friendly and…
Over all Tina was friendly and excellent with are dogs. She was better with than most from other companies. Her work was excellent. We adored her.
29 June 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Linda. Customer service is incredibly important to us, and I'm happy Tina provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Christopher was prompt
Christopher was prompt, efficient & professional. He took care of my problem.
28 June 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Terri. Customer service is incredibly important to us, and I'm happy Christopher provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Execellent Service
28 June 2022
Unprompted review
Reply from Alert 360
Thank you for your review, MD. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Great follow up service
Updated review: Alert360 called and sent 3 techs to my house to complete the install and fix all the issues we had. the system is working great!
Always have issues during the installation. They do not double check to make sure the items are working properly....
28 June 2022
Unprompted review
Reply from Alert 360
Thank you for providing your feedback and letting us know about this issue, Alberto. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you for the opportunity to resolve this for you. Please don't hesitate to reach out should you need anything moving forward.
Best,
Ashley R.
Social Media Manager - Alert 360
Install
technician ( young David) did a great job installing my alarm system.
26 June 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Hoai. Customer service is incredibly important to us, and I'm happy David provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Reply from Alert 360
Thank you for sharing your experience, Harry. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Robert was amazing
Robert was amazing. He came and was able to immediately identify the problems, resolve it, and was very pleasant in doing so. Thank you. Great experience.
20 June 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Dionne. Customer service is incredibly important to us, and I'm happy Robert provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great service and product
11 June 2022
Unprompted review
Reply from Alert 360
Thank you for your review, Sherilyn. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Always trust Alert 360
Always trust Alert 360! Fortunate to be with this company for a long time even when it was branded as central security group. Joel was my technician. Prompt professional very informative personable and thorough. After near proximity lightning strike hit a home in the neighborhood, my garage door opener had to be replaced. The strike also affected my security monitoring to some degree. Joel came and assessed the problem and identified a unexpected patch that had downloaded the day prior. He then linked up my new garage door app to the appropriate security app related devices I wanted to have control over. This all happened in a short period of time. I am also relieved that they still followed Covid precautions during every visit. As you can see I was impressed enough to take my time (which is valuable)to leave a positive feedback for this company. Do your research and make your choice but mine has been made.
2 June 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Skip! Customer service is incredibly important to us, and I'm happy Joel provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The gentleman that came was very…
The gentleman that came was very knowledgeable and courteous. He diagnosed my problem, fixed the difficulty and showed me how to proceed in the future. Besides being early for the appointment, it only took him 15 minutes to correct. In my book that is a definite 5
1 June 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Dr. Bowers. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great technician Anthony P.
Anthony P. Technician was outstanding and Great customer service. He took time to explain the alarm and the upgrade. In today's world we are missing the people who care and really enjoy helping others.
27 May 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Ed. Customer service is incredibly important to us, and I'm happy Anthony provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Excellent job
Excellent job! Knew what to look for, found it, fixed it. What more can one ask for.
He’s an asset to your group.
26 May 2022
Unprompted review
Reply from Alert 360
Thank you for sharing your experience! Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
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