Angelmobility Reviews 

351
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and robust construction of the products, finding them lightweight, comfortable, and enhancing mobility. Many people highlight the prompt delivery and efficient service, describing the overall purchasing process as smooth and satisfactory. However, some customers experienced delivery issues, including delays, courier problems, or a lack of tracking. A few also reported product concerns like items arriving damaged, specific design flaws, or difficulties with product fit. Some reviewers were also dissatisfied with customer service, citing unanswered calls or emails and a lack of helpful solutions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, value, and ease of use.... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting fast,... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as well-built, tough,... See more

Service

Consumers find service to be positive, with many reviewers praising the efficient, helpful, and professional... See more

Order

Reviewers mention positive feedback about their ordering experience, highlighting the ease of placing orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed a travel wheelchair for my mother who has Parkinson’s. Found one online had a few questions so telephoned and spoke to a very nice gentleman who was very helpful and knowledgeable. Placed the o... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the produt i feel much more confident with this rollator i fell many times with my other rollator as the old one when hits uneven ground jilts and i end up falling over.with the new... See more

Rated 5 out of 5 stars

I needed a wheelchair for my special needs Daughter who had just fractured her ankle. Very impressed with the service and communication, wheelchair was in stock as advertised and dispatched for deli... See more

Company replied

Rated 5 out of 5 stars

Wheelchair delivered promptly. Unfortunately, the wheelchair never got to be used as my mum passed away before she got the chance. Return was easy to arrange. Refund was a little delayed due to som... See more


Company details

  1. #42 of 73 best companies in Mobility equipment supplier

Written by the company

Angel Mobility was established in 2006 with the sole aim of providing our customers with affordable high quality mobility and daily living aids. Our goal is next working day delivery if ordered before 1pm. All our new products come with 12 months warranty, during which time we shall repair or replace your goods free of charge. We stock lightweight wheelchairs, walking aids, incontinence products, disposable gloves, mobility scooters, power wheelchairs, rise and recline armchairs etc.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

351 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(351)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

OK Product but poor service

I am reasonably happy with the product delivered. It came with virtually no instructions - certainly nothing on how to use the tilt/rocking ability advertised. There does appear to be a very small amount of movement but hardly worthy of the description in the online listing.

The delivery process was tiresome. I was inundated with emails from the delivery company, with fluctuating delivery times - probably the fault of that company but Angelmobility chose them

The worst aspect is the inability to contact anyone. I tried telephoning half a dozen times, hoping to get some information about delivery. The phone rang for ages, and then went to an answering system. Leaving a message on that system proved futile. There was no call back.

I would be reluctant to use them again even though I am, as I say, reasonably happy with the product. The service aspects are just too poor.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good solid but lightweight wheelchair, the removable wheels make storage much easier. As my husband has been a wheelchair user for many years it is lovely to finally find a chair that both sturdy and lightweight without breaking the bank.

8 July 2025
Rated 5 out of 5 stars

The order process was really simple

The order process was really simple. A confirmation of the order was sent very quickly and the order shipped out next working day as described on the website. I was kept informed of the delivery. Arrived promptly and was as described. Delighted with the wheelchair ordered and the service provided. Definitely would recommend this company.

6 July 2025
Rated 4 out of 5 stars

The wheelchair and seat pad are great.

The wheelchair and seat pad are great.
One star removed as the two items were ordered separately at the same time, one order No apart, but arrived a day apart. It would have been useful if the wheelchair 'page ' also suggested the seat pad as an additional accessorie.

29 June 2025
Rated 1 out of 5 stars

No wheel chair no money no replay from this company

Subject: Urgent Complaint – Wrong Item Sent, No Delivery, No Contact
Dear Company
Email come on Monday next day delivery order #4462 is Friday and still no item!
I am extremely disappointed with my recent order experience. I placed an order for a wheelchair and tried to contact you just a few minutes later to request an upgrade to a better model , cancel order. Unfortunately, no one responded to my request, and the chair was sent out anyway. Over 7 days and no one contacted me and no chair.
To make matters worse, the item never arrived, yet I have been charged for it.
I am now about to travel in 2 days! and do not have the wheelchair I urgently need. This situation is unacceptable and has caused me serious inconvenience.
Please contact me immediately to arrange either:
• A full and prompt refund
• Or an urgent solution to provide the correct wheelchair before my departure.
I expect this to be resolved as soon as possible. Please confirm receipt of this message.
Kind regards,

20 June 2025
Angelmobility logo

Reply from Angelmobility

We apologies for the issue. A full refund has been issued.

Rated 5 out of 5 stars

Aerolite Four Wheel Rollator

Purchased direct from their website, straight forward online purchase. Super quick dispatch and delivery. The Aerolite Four Wheel Rollator came fully assembled and only required to adjust grip height based on user requirements. First impression a very well made, simple folding mechanism and easier to maneuver for storage due to light weight.

20 June 2025
Rated 5 out of 5 stars

Angel website easy to order off

Angel website easy to order off. And they delivered 24 hrs laters.
Only used wheelchair couple of times so far. But it nice to push and my son seems comfortable sitting. Luke style of wheelchair it doesn’t look like medical equipment, more stylish and red padded seating makes it look modern

17 June 2025
Rated 5 out of 5 stars

Lightweight scooter

Scooter is lightweight and easily fits in the boot of my car. Battery removes easily for charging and is not heavy like other scooters I’ve had in the past. I would highly recommend this scooter

9 June 2025

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