The customer service from Martina at this company is excellent. I sent my bracelet back this company to have it restrung. The day they received the parcel from me they sent a reasonable quote of £19... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service! I ordered a bracelet last year (love Annie Haak bracelets) and this week ordered another but I had trouble with the order going through. I contacted them by email and have been... See more
Company replied
My husband bought me one of Annie’s bracelets for my 60th birthday. I love it and wear it constantly. Sadly I had a problem with one of the chains but the customer service team was amazing. They to... See more
Company replied
True Affirmation Bracelet. I ordered the true affirmation bracelet during the recent Annie Haak end of season sale. The bracelet is beautiful, the motto I chose makes me feel good about myself. The... See more
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Company details
Written by the company
Inspired by and designed on the magical Indonesian island of Bali, ANNIE HAAK’s beautiful range of 925 Sterling Silver and Gold Plated jewellery features unique stacking bracelets, rings, earrings and necklaces. Handcrafted in the brand’s Hampshire studio, many of the designs are intended to carry a special meaning by way of mantras and symbols that represent luck, love, protection and strength.
Contact info
2 Ridgeway Park, Bedford Road, GU32 3QF, Petersfield, , United Kingdom
- 01730 231188
- customerservices@anniehaak.com
- www.anniehaakdesigns.co.uk
4.5
Excellent
83 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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exceptional Customer Service
I cannot recommend this jewellers highly enough. I absolutely love my necklace and the customer service I received was exceptional. I felt very well looked after from start to finish and will be recommending all my friend to shop here.
24 February 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your amazing review!
We are absolutely thrilled to hear how much you love your necklace and that you felt so well looked after from start to finish. Providing exceptional customer service is incredibly important to us, so it’s wonderful to know that your experience reflected that.
Your recommendation to your friends truly means the world to us. We can’t wait to welcome you back again soon! ✨
When I realised I’d ordered a bracelet…
When I realised I’d ordered a bracelet that I already had, I got straight on to Annie Haak customer service!!
They couldn’t have been more helpful (& they didn’t laugh) and my new chosen bracelet is in the post!! Absolutely first class.
5 February 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your lovely review! 🤍
We’ve all been there - it’s easily done! I’m so glad our team could help you quickly and get your new bracelet sorted without any fuss!
It truly means the world to hear that you had a first-class experience. We can’t wait for you to receive your new piece - we hope you love it just as much!
Thank you again for your support ✨
Simply the best!
Simply the best jewellery around with exceptional customer service too. All Annie Haak jewellery has a special attention to detail using only genuine and quality materials. Cannot recommend highly enough.
9 February 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for this wonderful review! We are absolutely thrilled to hear how much you love your Annie Haak jewellery and that our attention to detail and customer service stood out to you. Using genuine, high-quality materials is incredibly important to us, so your kind words truly mean a lot. We can’t thank you enough for your recommendation and support 💛✨
Caring friendly service
I was bought an Annie hack bracelet stack a few years ago,and the bands had got loose. As this was a special gift I was worried about it getting lost, but customer service emailed me constantly with updates. They was fixed and look as good as the day I got them,beautiful.
29 January 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for taking the time to share this lovely review. We’re really pleased we could help restore your bracelet stack and give you peace of mind, especially as it was such a special gift. Martina from our customer service team will be delighted to hear your kind words, and we’re so glad the bracelets look as beautiful as the day you received them. Thank you again for your support ✨
Absolutely beautiful bracelet received…
Absolutely beautiful bracelet received for my daughters 18th.
Great quality, lovely packaging.
Customer services have been amazing particularly Martina, so helpful, quick responses, thank you for all your help 😊
28 January 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your lovely review! We are delighted to hear the bracelet was perfect for your daughter’s 18th birthday, what a special milestone 💖
It means a lot to know you loved the quality and packaging, and we’ll be sure to pass your kind words on to Martina. She will be thrilled to hear she was able to help.
Thank you again for choosing us, and we hope your daughter enjoys her bracelet for many years to come 😊
I’ve brought from Annie Haak for over…
I’ve brought from Annie Haak for over 10 years and love the jewellery but it don’t last. The elastic on the rings rots meaning after one year the rings just break and the bracelets are the same
Over prices for jewellery that end up rotting
23 January 2026
Unprompted review
Reply from Annie Haak Designs
Thank you for taking the time to share this, and for supporting Annie for over 10 years, we truly appreciate your loyalty. We are really sorry to hear about your experience with the elastic in the rings and bracelets. That’s not the longevity we want for our pieces, and we understand how frustrating this must feel, especially given the investment.
Elastic components can be affected by factors like wear, moisture, and storage, but your feedback is important and has been passed on to our design and quality teams. Please feel free to reach out to our customer care team directly at customerservices@anniehaak.com , as we would love the opportunity to look into this further and see how we can help. Many thanks, Christina
Excellent Service
I have been using Annie Haak Designs for a number of years now and can't fault the quality and service they provide. Recently one of the items broke and was within the guarantee period, I contacted them and they resolved the issue and repaired it quickly with regular communication.
24 December 2025
Unprompted review
Reply from Annie Haak Designs
Thank you for your kind review! We are happy to hear the repair was handled promptly and that our communication met your expectations. Hope you enjoy your newly repaired jewellery!
Exceptional
Martina in CServices was very understanding & helpful. My bracelet was returned as good as new after restringing & the ‘ droopy’ loop problem was resolved quickly.
Exceptional service. Thank you so much.
21 November 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your wonderful review! We are delighted to hear that Martina was able to assist you and that your bracelet was returned looking as good as new. It’s great to know the loop issue was resolved to your satisfaction.
We truly appreciate your kind words and are thrilled that you had an exceptional experience with our service. If you ever need anything else, we are always here to help!
wDote a true review recently which was…Dishonest
wrote a true review recently which was less than 5 stars guess what.......theyve not printed it other reviews have said same.....ive bought from them before and been quite happy but will never again nowhate dishonesty
EVERY review good or bad should be available to read to potential customers!!!!!!!!!!!!!!!!!!!!!!!
20 November 2025
Unprompted review
Reply from Annie Haak Designs
We are very sorry for the frustration this has caused. We understand how disappointing it must feel when you take the time to leave genuine feedback and don’t see it published.
Your original review was submitted through our website, and we apologise that it did not appear as expected. This was not intentional, and we are currently looking into why it wasn’t published so we can ensure this doesn’t happen again. We value all honest feedback - positive or negative - as it helps us improve and gives other customers a fair and transparent view of our service.
We can confirm that your review will be published, and we truly appreciate you bringing this to our attention.
Thank you for previously choosing us, and we are sorry that this experience has affected your trust. If there is anything we can do to help further, please feel free to reach out to us directly.
fantastic!!!!
I contacted them to help with the repair my silver bobble ring and they could not have been more helpful.
It's been repaired hassle free, professionally and speedily. Martina is the most helpful person and great at communicating.
Would not hesitate in purchasing from this company again
13 November 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your wonderful review! We are delighted to hear that your silver ring repair went smoothly and that you found the process hassle-free and professional. Martina will be thrilled to know her communication and support made such a positive difference.
We truly appreciate your trust in us and would be delighted to welcome you back anytime. Thank you again for your kind words!
The Annie Haak Team 💛
Customer Service
I love my silver ring and bracelets from Annie Haak but I had to contact them recently about a pearl ring that had lost a stone. The customer service I received was second to none. The ring was a gift so I had no proof of purchase but I was able to return the ring and get it repaired free of charge. The Customer Service team were so helpful and responsive and I’m delighted to have the repaired ring back.
13 November 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your lovely review! 💕 We're delighted to hear how much you love your Annie Haak pieces, and we are especially glad our Customer Service team could help with your pearl ring. We always want our customers to feel cared for, whether it’s a new purchase or a treasured gift. It’s wonderful to know your ring is back with you and shining again!
Thank you for taking the time to share your experience - it truly means a lot to us.
– The Annie Haak Team
The BEST customer service ever
I had a few questions about a birthday gift I was about to purchase. The customer service (Martina) responded quickly and answered all my questions.
5 November 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your kind words! We are thrilled to hear that Martina was able to help you so quickly and make your shopping experience a great one. We’ll be sure to pass along your lovely feedback to her. We hope the birthday gift was a big hit!
“ I highly recommend this company “
Excellent designs & wonderful customer service :)
31 October 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your wonderful review! 💛 We are delighted that you love our designs and had such a great experience with our customer service team. Your recommendation means the world to us!
Beautiful Rings
Beautiful rings - lovely design. As soon as they arrived I put them on and I have already received compliments.
30 October 2025
Unprompted review
Reply from Annie Haak Designs
Thank you for your review - so lovely to hear that you are enjoying your Annie Haak jewellery!
Repair service x4 bracelets
I have just received my repaired bracelets.
Thank you so much including a thank you to Maria for all of her excellent customer service.
I am so pleased with my bracelets! Now I can wear them again without feeling like they're going to snap!
22 October 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your kind words! 💖 We are thrilled to hear that you’re happy with your bracelets and that they fit perfectly now. We’ll be sure to pass your thanks along to Martina — she will be delighted to know she made your experience special. Enjoy wearing your bracelets!
Amazing customer service
Amazing customer service! I love my Annie Haak jewellery- it’s a bit of an obsession! I started with the bracelets- they are quick and easy to put on- as a working mum that’s a good thing! I love the different designs that come out for each season. The summer 25 neon range was beautiful and when I wanted to buy another necklace, the customer service team helped me even though it was a discontinued and out of stock item. So great jewellery and great customer service. I love the shiny silver and the colours to accent it! I know I will be buying more! Thanks Annie Haak!
15 October 2025
Unprompted review
Reply from Annie Haak Designs
Thank you for this lovely review Davina! We are absolutely thrilled to hear how much you are enjoying your Annie Haak jewellery!
Our team is so happy to have been able to help you with the discontinued necklace - we always try to do our best, so it means a lot to hear that it made a difference.
Thanks again for your support!
Customer service is appalling a number…
Customer service is appalling a number that no one answers for a first time customer not impressed at all tried contacting them regarding an order no reply by email !!
22 August 2025
Unprompted review
Reply from Annie Haak Designs
Dear Kenny, Thank you for sharing your feedback. We're truly sorry to hear about your recent experience with our customer service. We understand how frustrating it can be when you're unable to reach someone, and we sincerely apologise for any inconvenience this has caused.
I have spoken to my colleague at customer services and she has confirmed that she has reached out to you, but we’re always here to assist if you have any further questions. If you’re still facing any issues with your order, please don’t hesitate to reach out again, and we’ll make sure to prioritise your concern.
Thank you for your patience and understanding.
Best regards,
Christina
I love it
I love my beautiful new ring with the angel & heart charms. I emailed customer services before ordering to say I needed a small size, they organised & it was delivered within a few days. Just lovely thanks 😊
28 July 2025
Unprompted review
Reply from Annie Haak Designs
Thanks so much for your lovely review Linda! We're so happy to hear you love your new ring – the angel and heart charms are such a special combo. Glad we could help with the sizing and get it to you quickly. Enjoy wearing it!
Exceptional customer service
Beautiful bracelet, unfortunately it broke twice! However, the customer service team have been excellent and replaced it twice for me. They even kindly sent me the returns form and postage label in the post when I explained I couldn’t print it myself. They really have gone over and above my expectations being so kind and helpful. Third time lucky with the bracelet!
30 July 2025
Unprompted review
Reply from Annie Haak Designs
Dear Jenny, Thank you so much for your kind words! We're thrilled to hear that we have exceeded your expectations. We truly appreciate your support!
Fantastic company
First of all I have been buying from this gorgeous company for a long time and my family and friends! It’s fabulous! One of my bracelets broke and I got in touch with customer support and Martina was so professional and so lovely and dealt with my issue so quickly and I had my gorgeous bracelet back so quick and it’s like brand new!
Amazing customer service
Thank you so much Martina 🤩
14 July 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your kind words and wonderful review Melanie!
We are truly grateful for your support and thrilled to hear that you had a positive experience with our customer service. It means a lot to our team to know that our efforts are appreciated.
We’re so glad to have you as part of our community and look forward to welcoming you back again soon!
Many thanks, Christina
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