Annie Haak Designs Reviews 

83
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful jewelry designs, stating that pieces are comfortable to wear and perfect for everyday use or special occasions. People also note the exceptional customer care, stating that staff members are incredibly helpful, friendly, and quick to resolve any inquiries or repair requests. However, some customers also noted occasional problems with product durability, mentioning that chains, elastic bands, or rings can loosen or break after extended wear. Consumers additionally pointed out that certain online photos can make items appear larger than they actually are in person.

What people talk about most

Product

Users describe positive interactions with product, expressing absolute delight with their jewellery purchases... See more

Customer service

Customers report positive experiences with customer service, consistently praising the team for being... See more

Quality

Clients share positive opinions on quality, highlighting beautiful craftsmanship and durable materials that... See more

Staff

Reviewers mention positive feedback about staff and customer service. Consumers consistently praise... See more

Service

People report positive experiences with service, highlighting prompt delivery and efficient assistance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service from Martina at this company is excellent. I sent my bracelet back this company to have it restrung. The day they received the parcel from me they sent a reasonable quote of £19... See more

Company replied

Rated 5 out of 5 stars

Great customer service! I ordered a bracelet last year (love Annie Haak bracelets) and this week ordered another but I had trouble with the order going through. I contacted them by email and have been... See more

Company replied

Rated 5 out of 5 stars

My husband bought me one of Annie’s bracelets for my 60th birthday. I love it and wear it constantly. Sadly I had a problem with one of the chains but the customer service team was amazing. They to... See more

Company replied

Rated 5 out of 5 stars

True Affirmation Bracelet. I ordered the true affirmation bracelet during the recent Annie Haak end of season sale. The bracelet is beautiful, the motto I chose makes me feel good about myself. The... See more

Company replied


Company details

  1. Jewellery shop
  2. Jewellery Designer

Written by the company

Inspired by and designed on the magical Indonesian island of Bali, ANNIE HAAK’s beautiful range of 925 Sterling Silver and Gold Plated jewellery features unique stacking bracelets, rings, earrings and necklaces. Handcrafted in the brand’s Hampshire studio, many of the designs are intended to carry a special meaning by way of mantras and symbols that represent luck, love, protection and strength.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(83)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous Present

Ordered a mini santi bracelet for my daughter. It was beautiful but too big. The exchange for a smaller bracelet was dealt with exceptionally. Superb products with superb customer service. It is the second bracelet purchased by myself & I would certainly purchase more.

12 January 2025
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Hi Susan, Many thanks for taking the time to leave us this wonderful review! Kind regards, Christina

Rated 5 out of 5 stars

Outstanding Service from Annie Haak

Outstanding Service from Annie Haak, fabulous brand with beautiful Jewellery. Had a small issue with a piece that they’ve changed quickly with no quibble. Thank you Martina for your fabulous customer service.

20 January 2025
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Dear Jason, Thank you ever so much for taking the time to leave us a review, really appreciated. Many thanks, Christina

Rated 5 out of 5 stars

I cannot fault this company..

I cannot fault this company... simply the best corrected my order which was my fault within days and no extra charge x me and my sister buy lots of Annie Haak jewelry and cannot fault them xxxxx

11 January 2025
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Dear Ms Wigg, Many thanks for your lovely review, we really appreciate it!

Rated 5 out of 5 stars

Beautiful jewelley…

Have brought 7 bracelets now from Annie Haak over a period of 2 years , all bracelets are amazing and still look amazing now , I have just had a bracelet decreased in size as I brought it to big for my mum and Martina who I delt with was amazing from start to finish and now the bracelet fits my mum much better and with no extra charge either . Great customer service . And despite what someone else has put on here , Annie Haak is NO scam , do your research , I’ve even been to the warehouse to collect one of my bracelets and met Martina , so certainly NO scam. Will be buying more bracelets in the near future . Thank you guys

8 January 2025
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Dear Tracy, we are so very grateful for taking the time to leave us this wonderful review! Most importantly we are thrilled that you are happy with your purchases and the services we have provided you with, and that you are one of our loyal customers! Thank you ever so much!

Rated 2 out of 5 stars

Beautiful rings but very poor quality

Beautiful rings but very poor quality. I was gifted two charm rings for Christmas. They looked lovely but already the gold plating has worn off showing the silver underneath. This isn't the quality of gold plating I would expect after only a few wears. These have not been exposed to water, perfume etc.

3 January 2025
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Dear Francesca, We are sorry to hear that you are not happy with your purchase. As this is not the usual case with our gold plating we would be interested in discussing this with you and understanding more about it. In addition if the rings were bought in December we have guarantee that covers you, so please get in touch with us by emailing annie@anniehaak.com. Many thanks, Christina

Rated 5 out of 5 stars

Highly recommended

Find myself going back again to Annie Haak for gifts this year at Christmas, as they were so well received last year. Also treated myself to a stunning stack bracelet for New Year. As ever, impressed with the customer service, answering quickly when I had a query.

18 December 2024
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Thank you Nicola for this lovely review, we appreciate it! :)

Rated 5 out of 5 stars

Truly outstanding customer service!

My daughter had a beautiful necklace from Annie Haak a number of years ago which she never took off. After so much time the gold plating was wearing off so I messaged to see if they had any old stock of this necklace that I could purchase as a replacement. I had a reply the same day saying if I sent the necklace back Annie would take it to Bali when she visited their silversmiths and get it re-plated. Because it took a little longer than they expected, They then refunded me completely for the repair and my daughter now has her favourite necklace back and it’s like new.
I have bought lots of jewellery from Annie Haak over the years as we all love it as it’s such beautiful quality, but it’s refreshing to know that the people behind the product are just as fabulous. Truly outstanding customer service.

8 November 2024
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Dear Jackie, thank you ever so much for this lovely review! We are thrilled that you had a positive experience shopping with us!

Rated 5 out of 5 stars

Sent two bracelets in for a repair and…

Sent two bracelets in for a repair and restring, the customer service team are fantastic as are the repair team, my bracelets arrived back looking so sparkly and new.

11 November 2024
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Many thanks for leaving us this review and so happy to hear that you are satisfied with your repaired bracelets!

Rated 5 out of 5 stars

Wonderful customer service

I have bought lots of jewellery from Annie Haak over the years and I have never been disappointed! Recently I placed an incorrect order and the customer service could not have been more helpful and efficient correcting my complicated order for me in time for my mums birthday.

10 November 2024
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Many thanks for this lovely review! :)

Rated 5 out of 5 stars

I absolutely adore the jewellery from…

I absolutely adore the jewellery from Annie Haak’s designs. Each piece is so unique and elegant. You can add personalised engravings too, which is such a lovely touch for any gift.
I’ve was gifted an engraved bracelet for my 40th birthday, which I love.

I have multiple ‘Stacks’ which I wear as one but as they aren’t joined, I often wear 1-2 individual bracelets from the stack depending on the occasion. Multi use :)
I have a lot of the previous silver and turquoise bracelets- as I can’t get enough of them and I create my own stacks with the different pieces too.
Customer service is fantastic, I had a bracelet that I snapped and they fixed it like new.

Personally, I tend to buy mostly bracelet and some necklaces. I prefer the silver rather than gold as it’s 925 (that a personal choice) but a friend of mine where’s the gold and it’s just as lovely.

Sama My Guardian Angel Bracelet Stack - it’s so beautiful and also the Yard of Love Silver Bracelet is also stunning. The ‘last chance’ section is great as you can get some great offers too, especially leading up to Christmas.
There is a discount for key workers and students too!! Fab little touch!!!!

A friend of mine bought all her bridesmaids matching engraved bracelets as a thank you. She got the Treasured Silver Bracelet - Initials & Angel one- such an amazing idea.
There really is something for everyone and even the single individual bracelets are so beautiful and make such a statement.

I love supporting businesses who truly believe in their product and every piece is designed by Annie herself too and they all have meanings -it makes it so much more special than a high street store. If you follow Annie Haak designs on Instagram she makes these amazing personal videos which are great.

Highly recommend.

Nu & Mii section is also great, I have a few rings and necklaces from here although not as much as I do of Annie Haak.They have just done a collaboration with Liv Bentley and before Sophie Haboo.
Beautiful selections.
My cousins in thier 20’s and 30’s also love nu & mii too.

Oh and……all the boxing is lovely and they can wrap too.

29 October 2024
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Dear Harriet, thank you ever so much for taking the time to leave this amazing review! We are absolutely thrilled with your feedback!

Rated 5 out of 5 stars

Fantastic jewellery

I have been buying Annie's jewellery for many years now and totally love it. I give it as gifts for special occasions and everyone loves it. The designs are fab her jewellery is high quality and doesn't tarnish, I also think it is very well priced. Love her jewellery and the service, its quality, and love wearing it. I never take mine off and it lasts and lasts.

9 November 2024
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Thank you for taking the time to leave as such a lovely review!

Rated 5 out of 5 stars

Beautiful Jewellery, on Time Delivery

Beautiful Jewellery, Bracelets and Necklaces
Having worn Annie Haak Jewellery for many years, I still find something unique and lovely in there new collections. I am often complimented on the jewellery I am wearing and lots of friends now wear the silver bracelets. Really happy to recommend.

9 October 2024
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Many thanks for this lovely review!

Rated 1 out of 5 stars

Order not received

This was ordered on 1st November & due to arrive 5th. On the 7th it still has not arrived so I'm raising a refund with the card I paid on. I'd be really careful despite the allegedly "good" reviews, it feels pretty dodgy to me. Not tendon out until the scheduled delivery dats smacks of a scam.

7 November 2024
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

We are so sorry to hear that you haven't had a good experience shopping with us. Our Customer Service Manager has confirmed that she has spoken to you trying to resolve your situation and we are hope that you are happy with the resolution provided. Thank you for your understanding and we truly apologise for the delay of your order.

Rated 5 out of 5 stars

Amazing and fast service

Amazing and fast service. Quick to respond to messages and went out of their way to help me with a query. Highly recommend the products and will be purchasing for myself and as gifts in the future.

7 November 2024
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Many thanks for taking the time to leave us this lovely review!

Rated 5 out of 5 stars

Would be happy to recommend

I have had many bracelets from this company over the years and never had a problem until just recently where I had an issue with a bracelet that was just over its warranty period. I expected them to not be able to help, but I called and spoke with a lovely lady who was kind enough to still honour the warranty and my bracelet was returned looking brand new. Would be very happy to recommend and I love wearing their jewellery.

26 September 2024
Unprompted review
Annie Haak Designs logo

Reply from Annie Haak Designs

Many thanks for this review Kathy, lovely to hear that we were able to help! :)

Rated 5 out of 5 stars

I got given a bracelet from my daughter…

I never do reviews but this deserves one!!
I got given a bracelet from my daughter and unfortunately it broke and thought it would just have to be thrown however I saw that they did a repair service but I didn’t have my receipt so expected to pay. I sent it off and got a call from a lovely lady at Annie Haak, she asked for my daughter’s details and was able to trace the purchase which meant they were happy to fix it free of charge. I received it back today and it looked like new!! So pleased!! Thank you Annie Haak

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Paid over £120 for bracelets and they…

Paid over £120 for bracelets and they lasted just over a year - just outside the warranty so no help with replacement. I expected it to be fit for purpose and last longer than one year though. Will never buy from here again. Would definately not recommend!

16 January 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company

I ordered a bangle they sent the wrong one which I asked them to send the right one, then they sent the right bangle but the wrong size, they told me I had ordered the wrong size but I have a email to proofed what I had asked them to send, they informed me I would have to repurchase and send the wrong size one back, I thought ok I will get a refund anyway so it doesn’t matter, so I reordered paid again and paid express delivery as it was a Christmas present. Now I’m being told they have not received one of the bracelets back so guess what they can’t refund so they have got both lots of money and I have one bangle. Shame on this company and I would never recommend them as this is all the fault of them for sending the wrong bangle in the first place and I am over £100 out of pocket. Terrible terrible company

9 January 2024
Unprompted review
Rated 3 out of 5 stars

The bracelets are pretty but just…

The bracelets are pretty but just thread underneath the beading. Snap easy and when I sent a picture of my broken one they asked me to return only to inform me it would be £26 to repair as out of warranty. A gift I had not used much so little wear and tear. Not impressed as didn’t feel valued my custom at all. Will not be purchasing or recommending to anyone.

18 November 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look