Arden Maidstone BMW 

sold a faulty "approved" used bmw. When I raised a complaint within 24 hours of purchase, management refused to provide a refund.

Awful, tried them for sales, service and recently bodyshop work over the years as closest dealer but they let you down every time. Latest let down was collecting car after bodyshop work i ran out of fuel a mile from the dealership as they had ran it right down! complained and just get ignored, sums them up really.

Sales experiance OK, After Sales Terrible
Phone ringing for service. then picked up and put straight down.

Picking up a 6 month old car from Maidstone BMW proved not to be the smoothest car purchase Ive ever done. I travelled quite some distance to purchase the car, on inspection there was minor damage to the front bumper while waiting for me to pick it up. The sales team agreed it had just happened and agreed to reimburse me £250 as I was in no position to walk away and pick up on another day. Long story short the £250 agreed took many emails over a 5 week period to get sent, not until I went thought their complaints procedure did the money get transferred also with no explanation it just appeared in my account.
A minor paint defects insurance I purchased through them wasn't triggered by the sales team after a month of not hearing anything I checked with the insurance company and found the policy was not activated, again I had to chase through. From arranging the pick-up of the car to getting the admin sorted was a protracted and poor experience.
This should have been a straight forward purchase I walked in and within 10 mins had handed over £50K with no issues on my side. I can't believe it's just poor administration that has led to the above delays from them. There are better dealerships.

One of the worst car buying experiences I ever had and I’ve had a few!!
We put a deposit on a car being brought down to Kent from their site in Hull. The driver managed to smash the car on the way and we’ve now had to wait well over a month to even get our deposit back and still chasing. So far had to give them my bank details 3 times as they keep “misplacing” them.
The sales staff are all very friendly but they would be wouldn’t they, however what is happening behind the shiny exterior is clearly not good.
Think twice before leaving them with a deposit.

Thank Stefan and Richard for making the car buying experience exceptional. Buying an Audi from a BMW dealership. They went above and beyond to get the vehicle ready and repaired for me to collect .
Really happy with the service and professionalism .

I travelled an hour by car for an appointment to look at a BMW X3. The appointment was made the week before and I was told it was not going to be ready until the following Friday, however I confirmed that I could not make it until the next day Saturday. Upon arriving I was told by Steve the salesman that the car was not ready or at the branch. How incompetent and unprofessional this was. You'd expect better communication and care from BMW but this was further from the truth. So disappointed with the attitude and shall never use this branch again.

A Shocking Display of Incompetence and Deceit at Arden Maidstone BMW**

If you enjoy the thrill of being lied to, misled, and treated with utter disregard, then by all means, visit Arden Maidstone BMW. My recent experience with them was nothing short of diabolical.

I reserved a BMW 3 Series, assured by the sales manager James that this "approved" vehicle was of the highest standard: only 20,000 miles on the clock, one owner, and in impeccable condition. I trusted his word and embarked on a 400-mile round trip to collect the car. What I found upon arrival, however, was nothing short of a nightmare.

The car looked like it had been subjected to a horror show. Scuffs and scrapes adorned every panel, making it clear that this vehicle had been through the wars. It seemed as though someone had taken a Brillo pad to the paintwork, leaving a tragic mess in their wake. This was far from the pristine vehicle I was promised—an insult to BMW’s brand and to any customer expecting a car in "approved" condition.

When I confronted James about this appalling state, a complete lack of sympathy. The other salesman, in a rare moment of honesty, admitted that even he wouldn’t have bought the car in its current condition. So why was I, after a long and costly journey, being shown such a disaster?

Arden Maidstone BMW has clearly abandoned any pretense of integrity or customer care. Their idea of "approved" is laughable at best and downright fraudulent at worst. Save yourself the time, money, and frustration—go anywhere but here for your next car purchase.

**Rating: 0/5 Stars** (because negative stars aren't an option)

My family & & I have been purchasing cars from Arden for many years, the service team have always been a pleasure to deal with, from prompt communication to resolving the odd challenge or two when they crop up. Elise & Steve have consistently go above & beyond.

We recently bought a car from this BMW garage and had an excellent experience. Living in Scotland, clear and prompt communication was crucial. Thank you to Stephen Spalding, who handled our purchase and made every effort to ensure the process went smoothly for us. The staff were welcoming, friendly, and helpful. The car came with a half tank of petrol, making it convenient for my husband to leave London without needing a refill. Highly recommend this place for buying a car!

My car came in to Arden bmw Maidstone today they looked after me and my vehicle even gave it a wash and a fantastic health check this morning when I dropped it off again was so easy and stressless was very well looked after by Jess &abbie acredit to the company so for any one looking for anew bmw or someone to take care of there bmw or mini leave it with these guys and girls thank you Jess and the team see again when I need my service love mr cheeky in Kent Glen 100/100 stars X

Elise is a brilliant customer service agent…I have been a customer at Arden for many years and Elise has been consistently helpful, professional and knowlegeable.

This is the first time I have used BMW Arden Maidstone and wow I was so very impressed with the service I had from Elise Mankelow.
I am on my 4th 5 series and it has been the first time that I have come away from a BMW DEALER being fully happy with my car repairs and customer service. From the beginning to the end Elise kept me informed of exactly was going on and made sure the job was done to my satisfaction and within the time mentioned,( and I am extremely precious with my cars)
I will now be using this dealer in the future even though it is not the nearest dealer to my house all the time Elise is working there.

Elise has always been great. Efficient and really works around you. Thanks for looking after our car!

As always, Elise looked after me and my X1 very well, efficiently and in a timely and speedy manner, explaining and checking what needed to be done, including the costs. Thank you

Another exceptionally pleasant visit at Arden’s, where Elise has made sure that my car and myself was given a 5 star experience, which only enhances my pleasure of owning a BMW. She is always willing to take the time to make sure you feel an important valued customer. I sincerely believe Elise is an asset to Arden’s and should be commended on the high level of customer service she gives to her customers. Keep up the excellent work Elise. Looking forward to my next visit.
Thank you.

Another good experience from the Arden Maidstone service team. Whilst I had a booking for the following Friday, owing to business travel needed to prepone the service as it was due. The service centre helped out with accommodating my request despite being busy on the day. The booking was carried out speaking to Helen who was very helpful and on site I was yet again helped out by Elise who was her usual professional self as I have known past few years of having my car serviced at Arden. Well done Arden service team.

I recently purchased a car from the garage and the overall experience was rubbish. I travelled over to this garage 6hrs round trip with an appointment on a Saturday late morning, I got there slightly early salesman was still busy not a problem, but when he was free everything felt rushed. We had a look at the car, no test drive, was told if I've already test drove one it would be the same. This was apparently the owners car used but very expensive. I could of walked out with a choice of new cars for the price of this car, but being used I got the used car experience. I've had lots of used bmw's and this was the worst service and so far my only main dealer so was expecting better.

Getting to the sale of the car I give the salesman my two figures in mind for deposit. He went upstairs and come back, putting the paperwork through with the higher deposit that I said was a second choice, also with extras added that I didn't want, one was cosmetic insurance that actually didn't sound to bad but I've tried using since and keep getting told I've not got a policy. The second was paint protection. This I didn't want but after discussing it and telling him that I would only have it if it was done correctly and the car paint was machine polished before putting on the ceramic coat that I would have it, salesman said he would check with the service guys and let me know so they agreed this is how its done. I went home and got all the paperwork over email on Monday morning. I noticed that there was a third insurance added key protection this I definitely didn't know was going to be on there. Phoned the salesman was told he had to put it on to make the other two cheaper. I also forgot to mention that when I was at the dealership I was told that I couldn't have wheel insurance even though I was offered it at the first bmw main dealer I visited on the previous car I looked at same model of car.

Delivery day of the car a Friday the car turned up dirty but it was raining and the driver had a 3hr trip so I wasn't really expecting it to look amazing, so he put down on paper, car not checked properly as dirty. Over the weekend with the sun out i could see the paint work still had all the bad washing and drying marks on it so definitely wasn't done correctly before coating was applied. The passenger front wheel had a big slice in the side wall and the two rear tyres hardly had any life left in them, now this makes sense to being told I couldn't have wheel insurance. The next thing the mileage didn't seem right I'm thinking the driver must of gone on a joy ride but checking the photos of the car the mileage was lower in the photos than on the paperwork I signed.

I've pointed this out and also complained to bmw uk no one bothered getting back to me. I phoned the arden Maidstone today and asked for head of business I was told he was in a meeting and would get back to Me today well I never heard anything.

The car well I've just found out after in going in to my local bmw dealership for a major warranty issue that it's had nothing but problems since it was made. I asked this question when buying the car and was told it was fine, since I've had the car only a few months it's had lots of software issues and bugs the steering rack had to be replaced and now its got a drivetrain error so probably needing to go in the garage again.

All in all a rubbish service from Arden bmw.

I recently took delivery of a new BMW. I was kept to to date with the manufacturing process and delivery. I was impressed by the level of attention to detail by Luke Wilkinson who walked me through all the new functions and familiarised me with the cars features and tech. A 5 star service!!

Terrible service, the staff don't really care. Absolutely appalling customer service specially as they want to charge premium pricing.