Arden Maidstone BMW 

You pay extra for what is supposed to be a full checked and serviced car...but instead you get an old clapped out banger that needs everything changed after 2 years. The car also had missing pieces that we noticed straight after purchase. They never bothered so send them on to us. AVOID. Total frausters.

Took my 8 week old car in for the repair of a minor paint chip and dent on drivers door as a smart repair. Despite information on their website about work being proudly carried out by experienced BMW techs, and specific questions asked about the process before booking, it transpired that part of the work was done by a 3rd party not directly employed by Arden, and the paint repair was attempted by one of the desk based customer service assistants from the showroom. The result is abysmal, with the chip still plainly visible from a distance and so little paint applied the primer coat is showing through. Tried to complain to service manager but he hasn’t returned my call so far. Next step will be formal escalation Arden M.D. and cc to BMW UK complaints.
Don’t fall for the misleading promise of a high quality repair as I did.
Staff who initially dealt with me were rude and dismissive to both me and my heavily pregnant daughter accompanying me to collect the car, despite us being perfectly polite when we questioned the quality of the work. Shocking service in every respect.

They charged me just under £800 to fix the on engine management light, and guaranteed that everything was fine now. As soon as I drove away, the light came back on. I phoned them and they told me they are going to charge me again to figure out why it came back ... this is robeery in daylight! They want to charge me for figuring out why they haven't been able to fix the problem. How many times am I supposed to pay for connecting their computer to my car for the same issue?! Rediculous scam ... They have ruined my trust in BMW completely now ... how can BMW let its authorised dealers to ruin its bran name and reputation? I would think twice when buying a car again and avoid BMW ... I am seriously considering taking them to the court now(((((

Disappointing. Waited for 3 days for a call back.

So happy with my purchase. They were all extremely helpful. Dominic was very patient and so so helpful. Would definitely recommend!

I purchased my car in October. Had excellent service from there salesman. Very pleased with my purchase and when I called them for advice they were very helpfull.

Can't fault them.

Absolutely appalling company for aftersales.They are so friendly and helpful until after you have bought, then it all changes. My partner has an expensive BMW bike from there and last year, the service was so bad (after he paid a fortune for this) that he had to do some of the oil change and sorting himself as they clearly "missed" vital parts of the service. This year , they promised to collect the bike at booking & never even told him this wasn't possible until the DAY before . He had work & could not bring it himself. After finally getting the bike to them, it came out with less power & needed adjusting, clearly no one checked this detail. After rebooking in AGAIN,no one rang to confirm this again or even seemed to initially not know about the rebooking today when he rang . He asked for the bike to be done and returned as he needs it for work tomorrow. NO Phone Call, NO bike returned, NO ONE answering the phone. For a Premium brand company this is the worst I have ever come across and I will be leaving more reviews elsewhere and contacting the ombudsman as they clearly take the money but don't give a damn about the customers.
Addendum: Ardens have now contacted my partner and were very helpful and polite after my complaint and have offered help but I will change review once I see how they deal with the next service

Very dissapointing sales experience.

I live 400 miles from this dealer and, the market being crazy, have been looking for the "right" car all over the UK. I thought I had found it. I was upfront telling them I would need 2 weeks to complete the deal (distance + private plate + removal of an expensive dashcam) - and they said ok. Except when it came down to it, they weren't. Their solution was for me to pay deposit and them still try to sell the car and, if it didn't sell, then it was mine. Very dodgey.

I had a Service on my BMW 3 Series and it went exactly how I expected, no fuss and polite team, they even fixed my faulty door trim free of charge.
Back for MOT in December.
Thanks

AVOID!!! Took my car in for a health check and had no issues, returned home and the rear interior light fell out and was hanging, spoke to bmw and they admitted it was their fault, took it back for an MOT and to get light fixed and they popped my tyre and blamed me even though I had only drove it 3 miles from the week before and tried charging me 199 plus vat for a new tyre, they serviced my brakes at the same time and when I took my car elsewhere for new tyres the mechanic saw brake fluid pouring out all over the wheel ! Waiting to hear back from them but cannot get hold of the service manager

BMW and Mini have a huge advertising campaign promoting 20% of Mini servicing. It transpires Arden dont lower themselves to be part of the promotion despite being part of the BMW/Mini network. The guy i spoke to took great pleasure in wallowing in sharing this information. Actually it just wasted my time.

My wife and I went to purchase a new BMW in July 2021 was greeted by Dominic Clement we picked what car we wanted and extras. He was so helpful in our journey from start to finish kept us updated to what was happening. He has a very likable personality very good personal skills dealing with people and a professional attitude to his profession. We are both very pleased with our purchase. Many thanks.Tony&Linda

After an issue with air in the brake line (yeah, unheard of in modern cars) that was actually caused by Arden at a service and then took 4 visits to be rectified; all involving telling me that there can't be air in the brake line and charging me for something else (pads, discs, you name it), I swore never to go to Arden again. However, during the lockdown I was basically left with no choice. After the service the car developed a misfire, new plugs and injectors and 3 visits to the dealership. Never going back again. Ever.

If you take your car here for a service you will be charged a fortune and receive it back in worse condition than when you dropped it off.

I wanted to give an official feedback to Arden Maidstone BMW but I guess this online review will suffice. I have had a very pleasant experience with Arden Maidstone. They were very professional and kept me up to date at all times. Elise was helpful on my booking. Callum was extremely accommodating and I was extremely grateful. And lastly the manager (Michael or Mark? Apologies if I forgot his name) but he was a total professional - extremely respectful, approachable, and very thorough with his explanations.

I am very mindful that a gave a not so favourable review of their branch a few months ago. Certain factors to be fair were out of their control like covid restrictions during that time. However, I just felt like they deserve a lot of praise as well especially after the last experience I had with them. I definitely had an awesome experience this time around!

Visited Arden Maidstone BMW on Saturday and was a really comfortable experience with Dominic and Julie, very friendly and helpful and polite, straightforward, usually we are put off with sales people but very at ease as there wasn’t an over the top sales pitch, this was our third time at BMW and definitely best experience thanks Dominic x Martine n Mick

We would like to have recognised the outstanding service we have received from Michael Lee, at Arden Maidstone BMW. He is the most dedicated and professional member of your team that we have had the pleasure to deal with. All the team at your Aylesford branch are great, but Michael Lee deserves extra praise. Due to the perfect service from Michael, we will continue to use and recommend Arden BMW Maidstone. Thank you for your help with our son's car, and please BMW recognise what a great asset Michael is to your brand. Thank you, Mr and Mrs Freeman-Haines.

Left my 2019 touring with Arden last week for 2 days to rectify a battery drain problem, I paid £136 for a diagnostic and was told everything is ok and they charged my battery up overnight and it was holding its charge, 5 days of driving later and my battery is completely dead. I returned the car to Arden and told them the battery was defective and I wanted it replaced under the manufactures warranty, 5 hrs later I get a call to tell me I was right and the battery was faulty but they would not replace it under warranty because I had only done 19650 miles in my car and it was not enough to keep my battery working? I asked how I should be driving and they couldn’t answer that. So If you want a new car from them ask them exactly how it should be driven and stick with it otherwise your warranty will be useless. I will get my car repaired elsewhere and then sell the car. Never again will I purchase a BMW.

2 bad experiences on my last 2 visits. Arden's used to be good for service but have now fallen way behind its local competitors. Never had such intransigence from senior people in an organisation. Afraid to say I would not now return until they have a change of senior management.

I booked my R56 Mini Cooper S in at Arden Mini to investigate rattles under the bonnet, suspecting either the timing chain or vacuum pump to be faulty. I was prepared to be charged for the inspection, but they waived the charge and I drove off safe in the knowledge that the rattles are normal and nothing to worry about. Well done Arden Mini, great customer service, I’ll certainly be returning for my next service. Regards Mike S

Wasted my time !!!
On Saturday got in trouble when one famous brand garage mechanic broke a wheel security nut key. Did Ring local BMW dealer ( Arden) and been told that have to bring a V5, utility bill and driving licence to get a replacement. Arrived at 12:15 at the Arden Parts workshop, the customer service man told me that he hasn’t got the keys and these have to be ordered from Germany and then added that they close at 13:00 and he hasn’t got some access to some systems on the day so told me to come back Monday! Explained to him that Monday don't suit me as I am working and insisted he collects the data he requires and order the key for me on Monday. He grumbled but took all the documents from me and walked away. Came back after 10minutes and asked me to bring the car closer so he can check what key do I need. He pulls out a set of master keys and starts checking, halfway through the box, there were around 15no master keys, he checked 7-8, he told me that will make a payment on Monday and will order the key. I saw that from 7 he checked neither fitted to the bolts. No phone call from Arden today.
Called another BMW dealer ( Vines Group Gatwick), very polite man said he has a master key just need to bring a car so he can give me the correct one.