Bailey of Sheffield Reviews 

520
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique design of the products, often highlighting their durability and craftsmanship. The company's service, including efficient delivery and superb customer support, is frequently commended. Many people appreciate the personalized attention and helpfulness of the staff, making their overall experience very positive. However, some customers also noted issues with delivery services provided by couriers, experiencing delays or even lost packages. Despite these external challenges, the company consistently demonstrated excellent customer service by actively intervening and resolving these problems, often ensuring replacements or timely redeliveries.

What people talk about most

Product

Reviewers express delight with the product, frequently praising its exceptional quality, unique design, and... See more

Quality

Customers consistently report positive experiences with product quality, frequently describing items as... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, outstanding, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick and efficient delivery... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent, superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied


Company details

  1. #69 of 289 best companies in Jewellery shop

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(520)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service and beautiful…

Fantastic service and beautiful product! I bought this as a surprise birthday present for my husband and Adele and team went above and beyond helping me with the order process and even hand delivering the bracelet to me so it would arrive in time! My husband loves the bracelet and charms and it fits perfectly. Thank you Bailey of Sheffield, I will absolutely be ordering more charms to add to my husbands collection!

20 January 2026
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you very much for the kind words Emma! :)

Rated 5 out of 5 stars

Great product and superb customer…

Great product and superb customer service. My wife gifted me a bracelet for Christmas the initial order was lost by DHL. Adele at Baileys was a pleasure to deal with, after checking with DHL and establishing my order was lost, she arranged a replacement order which arrived just in time for Christmas. I was very pleased with the gift, would highly recommend

24 December 2025
Rated 5 out of 5 stars

Brilliant company

Bought a bracelet from them many years ago and since then have purchased a number of beads. They are friendly and very efficient. Delivery times are excellent. I love their products and I love that buying from the supports a small business of people who genuinely love their products and appreciate their customers.

10 December 2025
Rated 5 out of 5 stars

Baileys give THE BEST service!

What a wonderful and helpful business. They have exchanged a chain in the wrong size and resized a bracelet. They were great and fast when replying to any query along the way! Brilliant all round. Won’t hesitate to use again!

7 January 2026
Rated 5 out of 5 stars

Absolutely excellent

I bought a steel bracelet for my husband and have since bought one of the beads, such fantastic quality and definitely a talking point when we're out and about. The customer service is excellent and delivery very fast.
If you want to buy a high quality Made in Sheffield item don't hesitate to get a Bailey's bracelet!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

I ordered a cable bracelet & totally messed the sizing up, despite the instructions. But Adele sorted it out for me & all was good. I have now completed the bracelet & wear it with pride. Top quality goods.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

A beautiful piece made with pride and precision

This is genuinely a fabulous quality product which you can tell has been made with pride and precision in equal measures. The communication and customer service has been second to none. The beautiful packaging made it a really special gift and I can’t wait to purchase more products. HUGE THANKYOU.

4 December 2025
Rated 5 out of 5 stars

This is the 3rd Bailey bracelet I have…

This is the 3rd Bailey bracelet I have bought for the men in my family. The quality is very good. I've had them all personalized for each person. Which has been easy to do. I've called for advice too and had the most lovely lady in the office who has given good advice and great customer service, Nothing being too much trouble. I have even had the same lady deliver one because it would not have arrived in time for the occasion. I really can't recommend them enough. The icing on the cake is that they are made in Sheffield too. Great to support local business.

4 December 2025
Rated 5 out of 5 stars

5 star Bailey

My husband has now filled 2 bracelets. We can’t praise the design and quality enough. Amazing company with the best customer service ever. Nothing is ever too much trouble and queries are resolved super quick.
Thank you Bailey, you really are the best.

12 December 2025
Unprompted review

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