Bailey of Sheffield Reviews 

520
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique design of the products, often highlighting their durability and craftsmanship. The company's service, including efficient delivery and superb customer support, is frequently commended. Many people appreciate the personalized attention and helpfulness of the staff, making their overall experience very positive. However, some customers also noted issues with delivery services provided by couriers, experiencing delays or even lost packages. Despite these external challenges, the company consistently demonstrated excellent customer service by actively intervening and resolving these problems, often ensuring replacements or timely redeliveries.

What people talk about most

Product

Reviewers express delight with the product, frequently praising its exceptional quality, unique design, and... See more

Quality

Customers consistently report positive experiences with product quality, frequently describing items as... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, outstanding, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick and efficient delivery... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent, superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied


Company details

  1. #69 of 289 best companies in Jewellery shop

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(520)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing

Adele and Scott and their team have the best customer service I have ever come across. Absolutely nothing is too much trouble for them,they are very friendly and go out of their way to help. The products are fantastic too.
Keep up the great work

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

We were given information that helped us make an informed choice when purchasing the bracelet.
Helpful friendly staff plus an insight into the company and its products helped with the decision of which bracelet and beads we purchased.

12 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Carol.

Rated 5 out of 5 stars

Really recommend buying from Bailey of…

Really recommend buying from Bailey of Sheffield, bracelet bought is of excellent quality, very pleased with service too, a special thankyou to Geoff, he was very helpful.

10 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words. Very much appreciated!

Rated 5 out of 5 stars

Second purchase of a cable bracelet as…

Second purchase of a cable bracelet as my 1st one is now full. Ordering is simplicity in itself. Payment options are many and varied to suit the individual. Excellent communication from the staff. They raised a query with me but I understood why and it was a valid query. Upon completion of the order I was kept appraised of the progress, including postage out using a courier service that allows package tracking and a 1 hour delivery window. If you're considering this product, stop thinking and purchase. I'll be amazed if you're not completely satisfied.

9 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely comments Peter. Very much appreciated.

Rated 5 out of 5 stars

Great product

Great product. Very happy. A few problems with delivery but all sorted without a problem

1 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words David.

Rated 5 out of 5 stars

Great customer service and…

Great customer service and correspondence, would definitely recommend this company.
Many Thanks for a great item.
Steve G

4 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words George.

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful with designs. Lovely products. Prompt delivery and would definitely recommend to anyone.

3 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Tracey for the kind words.

Rated 5 out of 5 stars

Absolutely superb bracelets

Absolutely superb bracelets. Fabulous quality, my husband loves it. Beautifully constructed and pretty much indestructible! However, it should be treasured and looked after, because it is all that is quality about British craftsmanship, which makes me proud to be British.
Customer service and packaging is excellent too.

1 September 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

What a lovely review to read. Thank you so much Jill!

Rated 5 out of 5 stars

Amazing quality!

Such a beautiful, well made bracelet. All the beads I have bought have been perfect, my favourite being the glow bead. I would definitely recommend all the products from Bailey of Sheffield, they are all such high quality and seem indestructible. Customer service has also been superb 👌🏻

12 August 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Such a lovely review to read. Thank you!

Rated 5 out of 5 stars

Amazing Products and amazing business.

I was introduced to baileys by my brother who had a bracelet from them with personal beads on it.
I chose the stainless bracelet but in error by myself, I didn’t order the correct size, with no problem at all Baileys sorted this and couldn’t have helped more.
I bought enough personal to me beads to fill the bracelet and Bailey’s fitted them all to the newly sized bracelet that looks amazing and even more so personally delivered them to my house to make sure it fitted perfectly, which it does and I am over the moon with it.
Adele and the team are simply superb and the quality of every item they sell is simply second to none.
I would recommend baileys to anyone !
Thanks baileys .

28 July 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Garry for the lovely words! :)

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