Bailey of Sheffield Reviews 

527
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique design of the products, highlighting items like bracelets and beads as well-made and durable. Many people appreciate the excellent service, noting the staff's helpfulness and efficiency, often with personalized assistance. Reviewers also frequently commend the quick and efficient delivery, with orders often arriving earlier than expected. However, some customers noted occasional delivery issues, mentioning delays or problems with courier handling. A few also found specific bead colors unavailable, and some expressed a desire for more bracelet designs.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising its exceptional quality, unique... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and top-tier.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Staff

Consumers consistently express high satisfaction with the staff, frequently highlighting their helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my bracelet in memory of my two boys Beamish & Bailey. Adele was so helpful on my personalisation of a signature bead. This is the best piece of jewellery I have purchased. The quality... See more

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied


Company details

  1. #71 of 291 best companies in Jewellery shop

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

527 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(527)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Products and amazing business.

I was introduced to baileys by my brother who had a bracelet from them with personal beads on it.
I chose the stainless bracelet but in error by myself, I didn’t order the correct size, with no problem at all Baileys sorted this and couldn’t have helped more.
I bought enough personal to me beads to fill the bracelet and Bailey’s fitted them all to the newly sized bracelet that looks amazing and even more so personally delivered them to my house to make sure it fitted perfectly, which it does and I am over the moon with it.
Adele and the team are simply superb and the quality of every item they sell is simply second to none.
I would recommend baileys to anyone !
Thanks baileys .

28 July 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Garry for the lovely words! :)

Rated 5 out of 5 stars

Amazing quality

Amazing quality , excellent made products , just can’t be beat .

5 August 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely words.

Rated 5 out of 5 stars

Excellent

This is the forth time I have purchased from Bailey’s. The items are always perfect as described and will last for several lifetimes I am sure. The service and communication is always on point. Many thanks.

2 August 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Warren for the kind words.

Rated 5 out of 5 stars

Bracelet is for life not just for Xmas

From start to finish, I can’t thank Bailey’s of Sheffield enough. Treat yourself to one of there pieces and you won’t be disappointed.I started with I piece and now I have a great piece of jewellery that people admire.

31 July 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

What a lovely review to read. Thank you Christian.

Rated 5 out of 5 stars

Beautiful product and amazing service

Adele, what a superstar, after a slight delay with an email address typo surrounding my order Adele was on it straight away, we confirmed my order and was shipped the same day, nothing felt too much trouble, I’m now proudly wearing my item which is beautiful and feels very high quality and am contemplating what will be my next item.

31 July 2025
Rated 5 out of 5 stars

THE BEST ⭐️⭐️⭐️⭐️⭐️

Amazing! If every company treated their customers this way the world would be full of happy people.

I sometimes wish I had 3 arms so I could buy a 3rd bracelet they’re THAT good!

5 August 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Oh Leejay, thank you for the lovely lovely words! Made our day! :)

Rated 5 out of 5 stars

Quick delivery & good quality necklace…

Quick delivery & good quality necklace - smiley face perfect size and shape, really cool. Nice size and shape of chain. Bit different from the usual high street chains. Also love it is Sheffield steel!! Perfect & would recommend

28 July 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Rachel for the kind words.

Rated 5 out of 5 stars

Brilliant customer service and staff…

Brilliant customer service and staff are brill had a issue with my glasp,spoke to adele within the hour was getting it returned and fixed.thankypu so so much got it back this morning like new again top company

31 July 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Anthony for the kind words.

Rated 5 out of 5 stars

Great product

Thank you Adele for great service and great product.

4 July 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Aww. Thank you Nicholas!

Rated 5 out of 5 stars

Excellent Customer Service & Brilliant Product

I brought my husband a Bailey of Sheffield bracelet as his wedding present. I requested a custom-engraved bead with our wedding venue and wedding date on. The design was quite challenging, but Geoff and the team kept open communication with me throughout production and were able to create a fantastic product. My husband showed everyone on our wedding day and wears the bracelet religiously!
Thank you so much team! I know this bracelet will become an heirloom in the family! I can't wait to see what beads we fill it up with over the years!

12 June 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Natasha, we are over the moon you chose our jewellery for such a wonderful celebration.

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