Dropped my buke in for a new tyre, and inner tube. Despite being really busy they did the work by next day and the bike was returned with the brakes tightened as well. FAST, EFFICIENT, FRIENDLY, KNOW... See more
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Visited the Dulwich branch after work; easy to find and get to. I visited on this occasion to collect an online order ahead of a big ride. The staff there were very friendly and helpful. Pricing for m... See more
Really good knowledgeable staff,(Jonathan )super (helpful ,terrific service able to narrow choices down, ordered bike in, then was able to return a week later & test ride my choices. Very happy with... See more
Great experience all round, clearly passionate staff are always at hand, giving solid advice. A rare find these days, genuinely knowledgeable cyclists. Balfes was a clear choice as to where to buy... See more
Company details
- #61 of 94 best companies in Bicycle Shop
- #54 of 122 best companies in Activewear shop
- #22 of 31 best companies in Bicycle repair shop
- #40 of 59 best companies in Bike accessories store
- #11 of 23 best companies in Road Cycling
About Balfe's Bikes - Dulwich
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36 East Dulwich Road, Dulwich, SE22 9AX, London, United Kingdom
- 020 7732 4170
4.6
Excellent
1k reviews
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puncture repair
very attentive and worked with my requirements. But unfortunately after riding my bike for about 15 to 20mins my back wheel was not secured properly and I had a very close call to a incident, so not very happy 😢
5 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very efficient and quick to help
They were very good at repairing my son’s puncture on his bike
22 August 2025
Reply from Balfe's Bikes - Dulwich
We're happy to hear that our Dulwich staff were able to assist with your son's bike! Thank you for sharing your positive experience with us. Kind regards, Balfes Bikes
Great help in choosing the correct size…
Great help in choosing the correct size frame. Salesman had very good knowledge about the bike and gave brilliant guidance. No pushy sales. Even set the bike up on a trainer so that I could feel if the riding position felt comfortable.
25 August 2025
Reply from Balfe's Bikes - Dulwich
We're glad you found assistance in choosing the right frame size. It's great to hear that the advice about the bike and the riding position was helpful and that you felt comfortable with the service provided. Thanks for your feedback. Kind regards, Balfes Bikes
Service
I was pleased by the quality of my bike service and clear information given by mechanics.
24 August 2025
Reply from Balfe's Bikes - Dulwich
We're delighted you were pleased with the quality of your bike service and the clear information provided by our mechanics. Thanks for your positive feedback! Kind regards, Balfes Bikes
Great bike and great servuce
23 August 2025
Reply from Balfe's Bikes - Dulwich
We're glad you had a great experience with our bike and service in our Dulwich store. Thank you for your positive feedback; it means a lot to us. Kind regards, Balfes Bikes
Lovely customer service
18 August 2025
Reply from Balfe's Bikes - Dulwich
Thank you so much for your kind words! We're absolutely delighted to hear that you had a positive experience with our customer service — it's what we strive for every day. If there's anything else we can help you with, please don't hesitate to get in touch. Thanks again for taking the time to leave a review — it really means a lot to our team! Kind regards, Balfes Bikes
Best regards,
Most Helpful Staff For New Cyclists
As a newcomer to cycling, I was buying my bike through a complicated Cycle to Work scheme, but the team at Balfe’s Dulwich (special thanks to John and Joseph) made the whole process effortless. No question was too small and no issue was too complex. They were patient, thorough, and took the time to walk me through my options, put my order together, and follow up on every detail.
Thanks to their support, I feel confident with my new bike and excited to get into cycling. I know that if I ever have questions, they’ll be right there to help.
I can't praise the team enough.
3 August 2025
Reply from Balfe's Bikes - Dulwich
We're happy to hear that the Cycle to Work scheme process was effortless, and we appreciate your kind words. It's great to know our team was patient and thorough in helping you. We're glad you feel confident with your new bike and are excited about cycling! Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Dulwich
We are so happy to hear that you had such an amazing experience in our store! Have a great weekend. Kind regards, Balfes Bikes
Good communication and service
28 July 2025
Reply from Balfe's Bikes - Dulwich
We appreciate your kind feedback regarding our communication and service; we are happy you had a positive experience. Kind regards, Balfes Bikes
Fitted the lock there and then.
22 July 2025
Reply from Balfe's Bikes - Dulwich
We appreciate you taking the time to share your experience with us; we're happy you were able to fit the lock quickly. Kind regards, Balfes Bikes
Great customer service!
Amazing customer service by Lance! Super helpful, friendly and knowledgeable! Highly recommend!
13 July 2025
Reply from Balfe's Bikes - Dulwich
We're happy to hear that you had such a positive experience! We appreciate your kind words and are glad our team member was so helpful and knowledgeable. Thanks for the recommendation! Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Dulwich
We're happy to hear you found our service excellent, and our team knowledgeable, friendly, and approachable. Thank you for your positive feedback! Kind regards, Balfes Bikes
Wrong accesory model ordered 3 times
I have purchased many accessories as well as an expensive bike. One of the accessories had to ordered 3 times before they could actually get the right model. Every time I come to the store and Oh! Surprise! we've order the wrong model again! Bit of a lack of professionalism
8 July 2025
Reply from Balfe's Bikes - Dulwich
Hello Vincent, I understand it is frustrating to have to make multiple visits to the stores. We hope you are enjoying your new bike, your replacement hook is due soon and we will be in touch once it is here. Thanks, Balfe's Bikes Dulwich
Me and my partner were completely new…
Me and my partner were completely new to cycle world. And Balfe’s Bikes in Dulwich turned out to be a perfect place for us. Guys in this shop helped us to find the right bicycles, accessories and explained us all pros and cons. Special big love to John. He spent with us many hours explaining everything. We are hard, I know but his special approach is just everything. Thank you John! Now we know that we can always come back to the shop, no matter what and ask for advice or get a brilliant service for our bikes. Amazing experience.
7 July 2025
Reply from Balfe's Bikes - Dulwich
We're happy to hear that you had such a positive experience! It's great to know the team helped you find the perfect bicycles and accessories. We appreciate your kind words and are glad you feel you can always rely on us for advice and service. Kind regards, Balfes Bikes
A huge thank you goes to the team at…
A huge thank you goes to the team at Dulwich Balfes Bikes. I came in there recently looking for a bike box to send my bike back to New Zealand. Not such a straight forward request however the team totally supported the mission and I left later that day with the right sized box for my bike! The friendly service and can do attitude were super appreciated in that moment, many thanks to those that helped. Kate
15 July 2025
Unprompted review
Reply from Balfe's Bikes - Dulwich
We're happy to hear that our team supported your mission to send your bike to New Zealand! We appreciate your recognition of our friendly service and can-do attitude. Thank you for your positive feedback. Kind regards, Balfes Bikes
Great local team
I know (knew?) nothing about bikes when I came to Balfes, other than I want to train for the London to Brighton cycle. Over the course of 4-5 trips to the store, the local team helped me figure out what road bike I needed and what other gear. After buying, I've come in a few times and they've helped me everything. I'm not sure if the same gear would have been cheaper online, but every team member was very patient and helpful and I would highly recommend them to other beginner cyclers out there.
7 July 2025
Reply from Balfe's Bikes - Dulwich
We appreciate you sharing your experience! We're glad our team could assist you in finding the right bike and gear for your London to Brighton cycle training. We value your recommendation to other beginner cyclists. Thanks again! Kind regards, Balfes Bikes
Super cool staff
Super cool staff , very nice behaviour and attentions. Best service I ever got in any shop in UK in last 10 years
6 July 2025
Reply from Balfe's Bikes - Dulwich
We appreciate your kind words! It's great to know you received the a great service and liked our staff's performance. We hope to see you again! Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Dulwich
We appreciate your kind words; we are happy you were pleased with our great service and pricing. Kind regards, Balfes Bikes
Thank you
I went in for advice on switching to clipless pedals and the team were incredibly helpful. They took lots of time to go through the different options and explain everything to me and then fitted the pedals and cleats for me. Amazing service!
29 June 2025
Unprompted review
Reply from Balfe's Bikes - Dulwich
We're happy to hear that our team was incredibly helpful during your switch to clipless pedals! It can be a big move in the world of cycling for sure. We appreciate you mentioning the time they took to explain the options and fit the pedals and cleats for you. Thank you for your amazing feedback! Kind regards, Balfes Bikes
Bike ready when expect and looking good9
22 June 2025
Reply from Balfe's Bikes - Dulwich
We're happy to hear that your bike was ready on time and looks good. Thank you for your positive feedback; we appreciate it! Kind regards, Balfes Bikes
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