Dropped my buke in for a new tyre, and inner tube. Despite being really busy they did the work by next day and the bike was returned with the brakes tightened as well. FAST, EFFICIENT, FRIENDLY, KNOW... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the Dulwich branch after work; easy to find and get to. I visited on this occasion to collect an online order ahead of a big ride. The staff there were very friendly and helpful. Pricing for m... See more
Really good knowledgeable staff,(Jonathan )super (helpful ,terrific service able to narrow choices down, ordered bike in, then was able to return a week later & test ride my choices. Very happy with... See more
Great experience all round, clearly passionate staff are always at hand, giving solid advice. A rare find these days, genuinely knowledgeable cyclists. Balfes was a clear choice as to where to buy... See more
Company details
- #61 of 94 best companies in Bicycle Shop
- #54 of 122 best companies in Activewear shop
- #22 of 31 best companies in Bicycle repair shop
- #40 of 59 best companies in Bike accessories store
- #11 of 23 best companies in Road Cycling
About Balfe's Bikes - Dulwich
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36 East Dulwich Road, Dulwich, SE22 9AX, London, United Kingdom
- 020 7732 4170
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Balfe's Bikes - Dulwich
We're so happy to learn that you love the bike and the service! Thank you for letting us know that the bike is absolutely amazing. Kind regards, Balfes Bikes
Great swift experience
Great swift experience. Second bike ive purchased in a number of years from Balfe's bikes.
12 June 2025
Great help from the team
Great help from the team
I only went in to get one simple piece of equipment but the team went above and beyond. Highly recommend the super friendly and helpful team here.
12 June 2025
good bike serve by Long...........
11 June 2025
I'm at home now🤟
I think we can all make mistakes, the important thing is honesty, the team has always been with me, that's why I will continue to bring my bikes to them👍
29 May 2025
Took a while but a very good job
30 May 2025
Really quick delivery for pick-up from…
Really quick delivery for pick-up from the shop. Top stuff! Will be returning.
23 May 2025
The team at East Dulwich are brilliant
The team at East Dulwich are brilliant. They assessed the issue immediately and had me back on the road in no time. Much appreciated and thanks to Kevin.
27 May 2025
Unprompted review
Swift service. Helpful advice.
Swift service. Helpful advice.
Staff knowledgable and friendly.
9 May 2025
Friendly team!
25 April 2025
Legends!
Legends!, got a puncture on the way to a meeting and they performed a tyre change that would put F1 pit crews to shame. And had me on my way in no time.
24 April 2025
Unprompted review
Great service in East Dulwich
Great service in East Dulwich. Friendly and knowledgeable advice, Michael went above and beyond to make sure my bike was in good condition for the road.
3 May 2025
Unprompted review
Helpful staff and a great price
Helpful staff and a great price on the Giant Advanced 2 TCR
1 April 2025
Super fast and super friendly
31 March 2025
Bakes tightened for free!
I popped in to ask for help with spongy brakes on my electric bike. In 5 minutes one of the guys had totally fixed the problem and sent me on my way free of charge with perfect brakes!
Thank you Balfe’s!
3 April 2025
Unprompted review
Excellent bike service
Ive been a customer for some years now i find the staff are really nice and have good information about new bikes fixing bikes and have the time to be present and enganging.....overall excellent bike shop ...
P.s i have walked 4 miles with my broken bike just to bring my bike here and they fixed the puncture there and then thank you so much Gold stars for everyone...
27 March 2025
Great customer support
I wanted to raise the handle bar height and Balfes Dulwich were able to select the correct sized product and were happy to fit it FOC while I waited . This is the sort of service that earns customer loyalty.
25 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.