Bensons For Beds - Andover Reviews 

187
•
TrustScore 5 out of 5

4.8

Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU Andover, GB

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Rated 5 out of 5 stars

Excellent service in store from staff. Friendly and knowledgeable about products. Kept well informed about our order’s progress. Delivery on time and exactly as promised. Driver and assistant efficien... See more

Rated 5 out of 5 stars

We had a really positive experience visiting the showroom. There’s a great range of beds and mattresses on display, with plenty of options to try and find what’s right for you. My wife has li... See more

Company replied

Rated 5 out of 5 stars

Good range of beds. Ash in the Andover store was very helpful, knowledgable and patient with us while we tested every bed in the shop! Delivery was very good as well and having had 4 nights in it I ca... See more

Company replied

Rated 4 out of 5 stars

The staff in the Andover store are really friendly and helpful. They are let down by the website showing products that are no longer available in the colour we wanted as available to order and not bei... See more


Company details

  1. Bedroom furniture shop
  2. also in
  3. Bed shop
  4. Bedding Shop
  5. Mattress Shop

About Bensons For Beds - Andover

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU, Andover, United Kingdom

  • 1264335460

4.8

Excellent

TrustScore 5 out of 5

187 reviews

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4.8

All reviews

(187)

26,477 reviews in the last 12 months

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Rated 5 out of 5 stars

We visited Bensons For Beds Andover…

We visited Bensons For Beds Andover store as we wanted to purchase a new bed. We were looked after by a lovely young man who had just recently started at the company. He took the time to explain all the different types of mattresses, bases and headboards. He listened to our requirements and helped us try different beds to find the one that was best for us. Very good service, lovely, helpful staff. We are very happy and we highly recommend this store.

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Andover Store

The member of staff was very helpful and patient with me. She was also very knowledgeable on all of the mattress’s I tried out.

24 October 2023
Rated 5 out of 5 stars

Sarah

Sarah, at the Andover centre was very informative giving us all the information we required to enable a decision on the day.

26 October 2023
Rated 5 out of 5 stars

Excellent 1st class

Excellent customer service ,exceptional customer experience all starting with a store visit. Staff had excellent product knowledge and there were plenty of beds on show to see .Simple Internet ordering and impresive online product information through to a very professional delivery. And the best bit of all a quality Mattress . Great to have our local Andover store

13 October 2023
Rated 5 out of 5 stars

Satisfied customer

Delivered on time..efficiently ..and with no fuss ..despite the challenge of getting a large mattress up several flights of stairs!

3 August 2023
Bensons For Beds - Andover logo

Reply from Bensons For Beds - Andover

This is wonderful to hear Jane! Thank you for your feedback. -Team Bensons

Rated 4 out of 5 stars

Helpful information

I had already looked at your website and the information given on which bed to choose was really helpful. On visiting your Andover store the sales assistant Sam was courteous and knowledgeable, allowing me to decide which mattress to buy.

26 July 2023
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Reply from Bensons For Beds - Andover

Hello Mrs Collins,
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Sam can be given the credit they deserves. - Team Bensons

Rated 5 out of 5 stars

Friendly Polite

Gay at Andover was friendly polite, helpful and very efficient. I ended up making my purchase of a double bed and mattress over the phone without even going into to store. Highly recommended.

21 July 2023
Bensons For Beds - Andover logo

Reply from Bensons For Beds - Andover

What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons

Rated 5 out of 5 stars

I ordered a wardrobe for £499 in…

After an unpleasant experience. The Bensons team sorted out the wardrobe issues I had. It's taken about 9 months but it is sorted out and I now have a full functioning wardrobe.

3 June 2023
Unprompted review
Bensons For Beds - Andover logo

Reply from Bensons For Beds - Andover

Hi Elaine, we're sorry for the service you have received up to now. This isn't the experience we aim to provide and we always strive to do better in these cases. Thank you for your time on the phone today, your brand new wardrobe is on order and we will make sure this one is perfect. If you need anything else, please don't hesitate to reach out! -Team Bensons

Rated 5 out of 5 stars

New bed sorted!

Tara did a great job showing us round and explaining the mattress differences. All in all a hassle free experience!

24 June 2023
Bensons For Beds - Andover logo

Reply from Bensons For Beds - Andover

Thank you for taking the time to leave us a 5* review! -Team Bensons

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