I used to think that Bensons were a bit downmarket but how wrong I was. Tried out in Bury St Edmunds store where manager was most helpful though we didn’t actually buy there. Ordered later online and... See more
Company replied
Location
Switch locationUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
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the staff were great , helpful and patience, but I was lead to think the mattress insurance was free, its not so mark it down one star
Clean & tidy store displaying the furniture I was looking for. Greeted by the assistant on entering but then left to browse at my leisure without being made to feel pressured to buy.
Company replied
Steve welcomed us to the store professionally. We were asked questions about how we sleep, what was our preference & current mattress type. We were left to review mattresses ourselves before Steve c... See more
Company replied
Company details
About Bensons For Beds - Bury St Edmunds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, United Kingdom
- 1284723184
4.7
Excellent
376 reviews
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Brilliant experience from start to finish.
From the expert assistance and support instore by Phil, to the predelivery, delivery and expert assembly by Terry and Nigel, my experience dealing with Bensons for Beds in Bury, has been perfect and I can strongly recommend them to others. On top of that, they were about £300 cheaper than their competitors.
7 January 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you had a perfect experience with our team in Bury. We appreciate your recommendation and are glad we could offer you a better price than our competitors. Thank you for your positive review – Lauryn at Customer Care 💜
If in doubt, they have advice
What a fantastic experience, Phil was very patient, gave plenty of time with some really great pointers on things to consider, thank you for the advice.
Steve was patient too, despite other customers wanting attention.
We purchased and would recommend this store.
5 January 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful feedback Chris! We’re delighted Phil and Steve provided such patient and helpful service, making your experience enjoyable and stress-free. We’ll be sure to share your kind words with them!
Thanks again for your support—it means a lot!
Megan at Customer Care
@ the Bury St Edmunds branch ask for Phil Cody…
@ the Bury St Edmunds branch ask for Phil Cody - v knowledgeable, professional and helpful.
12 December 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you very much for your amazing 5 star review for Phil at our Bury branch! We will ensure this is passed over to him😊
Best Wishes,
Megan at Customer Care
Friendly efficient informative - excellent
Friendly, efficient, informative, excellent sales person and manager. In fact, the whole team.
28 December 2025
Reply from Bensons For Beds - Bury St Edmunds
We’re thrilled to hear the whole team impressed you with their friendliness and expertise! That’s exactly what we aim for. Thank you for your positive review – Lauryn at Customer Care 💜
Mattress Topper wasn’t sealed in box…
Mattress Topper wasn’t sealed in box and looked like it had been thrown around a warehouse. Had marks on it so didn’t look like it was new.
18 December 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your feedback and are sorry the topper arrived in less than perfect condition. We'll investigate to ensure our quality standards are maintained.
Megan at Customer Care.
Good all round
Quick purchase, good customer service, friendly and helpful delivery and assembly.
5 December 2025
Reply from Bensons For Beds - Bury St Edmunds
That’s music to our ears! We’re thrilled your purchase was quick and smooth, and that our team delivered with friendly service and helpful assembly. Thanks for letting us be part of your day—come back anytime for more good vibes and great service,
Megan at Customer Care
Excellent service
The shop was inviting and had a good range. The service was very good and the manager was attentive and informative
30 November 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you sharing your feedback! We're happy to hear that you found the shop inviting and the service very good. It's great to know the manager was attentive and informative.
Best customer service for a long time
Team at the Bury St Edmunds branch are fantastic. Helped us to pick the right size and answered lots (and lots) of questions. Probably the best customer service we have had for a while and helped to fix an issue we were having with Wren - should have come to them first and shaved a lot of stress
2 December 2025
Reply from Bensons For Beds - Bury St Edmunds
We're glad you enjoyed your experience at the Bury St Edmunds branch! We appreciate you highlighting the team's assistance in choosing the right size and answering your questions. We are also happy we could resolve the issue you experienced. Thanks for your feedback.
Helpful
Helpful, patient staff, knowledgeable about their products and services. Lots of interesting and helpful facts shared
29 November 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff was helpful and knowledgeable!
Reply from Bensons For Beds - Bury St Edmunds
That’s the perfect way to do it—see it, try it, love it! We’re so glad you found the right mattress and had a smooth experience. 💜 Thank you for your positive review Hilary – Lauryn at Customer Care
Bed purchase
So many different beds to choose from but with the expert advice from Gary we found the one to suit our needs.
Great service.
9 November 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Couldn't fault anything
Excellent choice of mattresses, knowledgeable sales staff, good price, regular updates concerning delivery and friendly, efficient delivery staff.
30 October 2025
Reply from Bensons For Beds - Bury St Edmunds
We’re delighted to hear you were impressed with our excellent mattress selection and knowledgeable sales team. It’s great to know you appreciated the regular delivery updates, and the friendly, efficient service from our delivery team – that’s exactly what we aim for!
Thank you for your positive review 💜
Lauryn at Customer Care
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your positive feedback! We're happy to hear that our customer service was helpful. Thank you for an amazing review – Lauryn at Customer Care 💜
Sales man was very good
Sales man was very good, listened to what we wanted, answered our questions and didn’t push us in a direction he thought would have been good. We was shown 4 different mattresses and tried them all
22 October 2025
Reply from Bensons For Beds - Bury St Edmunds
We're glad you enjoyed your experience. It's great to hear that our team member listened to your needs and provided helpful options without pressure. Thank you for your positive feedback!
Lauryn at Customer Care 💜
On time regular updates, as promised
They provided a date the mattress would be delivered this was 2 weeks after order. Updates confirmed same date and then provided a two hour time slot with phone call30 mins before. All done exactly as promised and delivery within that timeframe and delivery men were courteous and respectful and placed mattress on bed, taking away packaging. Can’t ask for more.
13 October 2025
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that the delivery process met your expectations. It's great to know the updates were helpful and the delivery team was courteous and efficient. Thank you for your positive feedback,
Megan at Customer Care
Stress free and pleasant
From the sales person at the Bury St Edmunds a knowledgeable friendly experience and from the delivery team a very swift and efficient service
Many thanks to all
16 October 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your positive feedback! We're happy to hear that you found the sales team knowledgeable and the delivery service swift and efficient.
Looking forward to seeing you again!
Megan at Customer Care
Very professional and friendly service…
Very professional and friendly service would recommend 👍
10 October 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your recommendation and are so glad you found our service professional and friendly! Thank you for your support,
Megan at Customer Care
Excellent customer service
I cannot comment on the delivery service yet, but the in store customer service I received was excellent. The bury st edmunds store had a wide range of mattresses to choose from and I was given plenty of time to explore my options and test the mattresses for comfort without feeling pressured or rushed to make a decision. My expert on the day was gary who was brilliant. He gave me plenty of welcome useful and honest advice and I left the store happy with my choice and delighted with the service I received. Thank you.
27 September 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you found a wide range of mattresses and were given plenty of time to explore your options without feeling rushed. We appreciate your kind words regarding the useful and honest advice you received. Thank you for your review,
Megan at Customer Care
Chloe at Bury St Edmunds was very…
Chloe at the Bury St Edmunds store was very helpful - recommended!
3 October 2025
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you had a positive experience at our Bury St Edmunds store. We appreciate your recommendation and feedback.
Thank you,
Lauryn at Customer Care
Shop put through an incorrect order had…
Shop put through an incorrect order had to go though all again then Cancelled 2 days before delivery order sent to wrong depot then waited and waited 2 months
Had to chase and found that they had failed to reorder with no updates or any contact, if I hadn't chased I would still be waiting today poor service not recommended
Saying this when delivered guy's doing the delivery were. Great
2 October 2025
Reply from Bensons For Beds - Bury St Edmunds
We apologise for the incorrect order and delivery issues. We're sorry about the lack of communication and the extensive delay you experienced. We appreciate your feedback and will investigate how to prevent similar situations.
We're glad to hear that the delivery has now been completed and that the delivery team was great.
Thank you,
Lauryn at Customer Care
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