I used to think that Bensons were a bit downmarket but how wrong I was. Tried out in Bury St Edmunds store where manager was most helpful though we didn’t actually buy there. Ordered later online and... See more
Company replied
Location
Switch locationUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
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the staff were great , helpful and patience, but I was lead to think the mattress insurance was free, its not so mark it down one star
Clean & tidy store displaying the furniture I was looking for. Greeted by the assistant on entering but then left to browse at my leisure without being made to feel pressured to buy.
Company replied
Steve welcomed us to the store professionally. We were asked questions about how we sleep, what was our preference & current mattress type. We were left to review mattresses ourselves before Steve c... See more
Company replied
Company details
About Bensons For Beds - Bury St Edmunds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, United Kingdom
- 1284723184
4.7
Excellent
377 reviews
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Shop put through an incorrect order had…
Shop put through an incorrect order had to go though all again then Cancelled 2 days before delivery order sent to wrong depot then waited and waited 2 months
Had to chase and found that they had failed to reorder with no updates or any contact, if I hadn't chased I would still be waiting today poor service not recommended
Saying this when delivered guy's doing the delivery were. Great
2 October 2025
Reply from Bensons For Beds - Bury St Edmunds
We apologise for the incorrect order and delivery issues. We're sorry about the lack of communication and the extensive delay you experienced. We appreciate your feedback and will investigate how to prevent similar situations.
We're glad to hear that the delivery has now been completed and that the delivery team was great.
Thank you,
Lauryn at Customer Care
New bed decision made
Gary was very helpful with advice but no pressure to purchase.
30 September 2025
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you found our advice helpful and appreciated the no-pressure environment. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Third purchase from Benson for Beds…
Third purchase from Benson for Beds over the years. Another great experience. Gary at Bury St Edmunds store welcomed us and left us for a few mins. He then went through the pricing and offers. We then chose 2 single beds. Gary entered the details. He gave us a great 2 week approx delivery and we completed the transaction. So easy
20 September 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you had another great experience with us. It's wonderful that the purchase of your single beds was so easy, and we appreciate your positive feedback regarding the service and delivery timeframe. Thanks for your continued support.
Thank you,
Lauryn at Customer Care.
Five star apart from the delivery team
Initial order in shop was five star. Very polite and pleasant sales staff who made sensible suggestions to help me with my budget and style. The bed shop next door were rude to us when we were shopping around - so we turned around and came back to Bensons and placed the order there and then!
Following this there was a deluge of 8 texts, 8 emails and eventually 2 phone calls to confirm the order and the delivery slot. No excuse for forgetting!
When delivery team arrived they were not pleasant to deal with however - they did not seem to understand or want to hear the instructions for where to place the bed frame boxes and the mattress and were frankly rude. This let down an otherwise very good experience.
The assembly of the bed done by myself and my young daughter was a doddle with easy to follow instructions and well packaged and clearly labeled components.
The final bed, the Alexis ottoman with a Simply memory pocket mattress, looks very smart and is good value for money.
Overall I would go back to Bensons despite finding the delivery team less than pleasant.
20 September 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you sharing your experience. We're happy to hear that our sales team provided excellent service and helpful advice. We're sorry for the unpleasant delivery. We'll address this to improve our service. We're glad you found the bed assembly easy and are happy with your purchase.
Thank you,
Lauryn at Customer Care.
Showroom service and delivery information
It’s difficult to give a full review as the bed is not due for delivery until October.
The actual buying process was very good. We were served by Chloe who seemed very knowledgeable about the products on sale. She took us through the try out procedure to fund the right type of mattress and was very helpful. Once we had decided she explained what would happen next and discussed delivery dates and the procedures for delivery. We were also given a pack with all the relevant information.
We found prices very competitive and had been recommended by a family member who had recently bought two beds from Bensons and was really pleased with them
12 September 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you sharing your experience with us Mr Stubbings. It's great to hear that the buying process was very good and that our team member was knowledgeable and helpful. We're glad that you found our prices competitive and had a positive recommendation from a family member.
Best Wishes,
Megan at Customer Care
Really great service at Bury St Edmunds…
Really great service at Bury St Edmunds store. Informative, friendly.
12 September 2025
Reply from Bensons For Beds - Bury St Edmunds
"Thank you for taking the time to share your experience at our Bury St Edmunds store! We strive to provide informative and friendly service to all our customers. We hope to see you again soon!"
Excellent staff
5 September 2025
Reply from Bensons For Beds - Bury St Edmunds
We’re grateful that you took the time to leave us a review Mr&Mrs Hunt. Thanks a lot, Megan at Customer Care
Great customer service
Sales assistant wasn't too pushey, she let us look around and answered all our questions when we were ready.
23 August 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you sharing your experience. We're happy to hear that our sales assistant provided a helpful, no-pressure environment and answered your questions.
Take care, Megan at Customer Care
Very knowledgable staff
Very knowledgable staff good communication and no pressure selling. Great experience
23 August 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words! Our team is dedicated to providing exceptional service and creating a pressure-free environment for our customers. We're thrilled to hear you had such a great experience with us!
No hassle I was treated very well no…
No hassle I was treated very well no pressure at all I needed some time to make sure.
15 August 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words! We're glad you had a positive experience with us. We strive to create a welcoming and pressure-free environment for all our customers. We appreciate your business and hope to see you again soon!
Very helpful young lady just a bit too…
Very helpful young lady just a bit too expensive for us.
7 August 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your feedback! We strive to provide excellent service and are always looking for ways to improve. We understand price can be a concern and we will definitely keep that in mind. We hope to have the opportunity to assist you in the future, Megan at Customer Care
Reply from Bensons For Beds - Bury St Edmunds
We're so glad you enjoyed our speedy, laid-back approach to service! We take great pride in providing a stress-free experience for all our customers. Thanks for the great review! Megan at Customer Care😀
Good choice
Good choice, staff helpful not pushy. Showroom could have done with a vacuum.
9 August 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your feedback! We are thrilled that you had a positive experience with our helpful staff. We apologise for the showroom and will make sure to address this issue. We appreciate your business and hope to see you again soon, Megan at Customer Care
Excellent service
Excellent service, knowledgeable staff. Very helpful showing the type of mattress required. No pushy staff, they allow you time to make your choice. Then explain about delivery time and costs for delivery and disposal of old items.
4 August 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for taking the time to leave us a review! We are so happy to hear that you had an excellent experience with our knowledgeable and helpful staff. We always aim to provide a pressure-free shopping experience and are glad you felt like you had plenty of time to make the right choice. Our delivery and disposal services are just another way we strive to make your experience as convenient as possible. Thank you for choosing our business!
Reply from Bensons For Beds - Bury St Edmunds
Thank you for taking the time to leave us such a positive review! We aim to provide excellent customer service and are glad to hear our staff was helpful and your experience was seamless. We appreciate your support, Megan at Customer Care
Positive experience
Steve was cheerful and informative. He wasn't pushy, just helpful. An all round positive transaction.
18 July 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for the positive review! We are thrilled to hear that Steve provided you with cheerful and informative service during your transaction. Our goal is to always be helpful without being pushy. Thank you for choosing us, Megan at Customer Care
Was greeted by Gary at the store in…
Was greeted by Gary at the store in Buryst Edmunds .
Guided us to the recommended beds for our needs and then let us carry on browsing without hassling.
Too guy
15 July 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you so much for your kind review! We are glad to hear that Gary provided you with excellent service and helped you find the perfect beds for your needs. Our priority is always to make our customers feel comfortable and at ease while shopping with us. We hope you enjoy your new beds, Megan at Customer Care😊
Excellent advice and service
As soon as we explained our situation, (moving with no date) the store manager, Steve, at Bury St Edmunds couldn't have been more helpful. He ascertained our budget, what we were after and gave us options, no pressure, he went off and made a coffee, ge wasn't hovering round us or anything. We never intended in buying this day, but he was so helpful with arranging a TBA delivery and of course there was a good offer on as well....so we bought our bed..
30 June 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you, Sarah, for your amazing review! We are so glad that Steve was able to assist you in finding the perfect bed for your move. Our team is always here to help and make your experience stress-free. Enjoy your new bed and thank you for choosing us,
Megan at Customer Care
The depth of Knowledge and confidence…
The depth of Knowledge and confidence in that knowledge that Mark has was brilliant and made the bed choosing and buying journey so much quicker, easier and more enjoyable that we thought it would be.
11 June 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words! We take pride in providing knowledgeable and confident service to make your shopping experience a breeze. It was a pleasure helping you find the perfect bed! Take care, Megan at Customer Care
EXTRA INSURANCE ADDED TO PURCHASE!!!
EXTRA INSURANCE ADDED TO PURCHASE!!!
VISITED TODAY TO GET TWO NEW BEDS AND MATRESSES, ALL WAS OK UNTIL WE GOT HOME TO FIND WE HAD BEEN CHARGED £275.00 FOR INSURANCE!!
AFTER AN HOUR ON PHONE TO CUSTOMER SERVICE WE HOPEFULLY HAVE A REFUND.
DISGUSTING PRACTICE OF ADDING ON UNWANTED EXTRAS.
WOULD NEVER BUY AGAIN AFTER THIS RIP OFF.
20 June 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We regret to learn about the unexpected insurance charge and the trouble you experienced Mr Tim. We appreciate you bringing this to our attention. As there are no order details attached, please reach out to us so we can resolve this directly with you: https://www.bensonsforbeds.co.uk/contact-us/
Thank you
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