I was seeing a message saying I could not make a dental claim. The first advisor I spoke with suggested trying again, which I did & still the same. I rang again & spoke with Manreece Grewal who was ve... See more
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Review summary
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Reviews shaping this summary
I had several email attempts to contact BHSF to help me register and start processing my claim. Eventually I got a reply from Neil Ryder a Helpdesk Assistant. He couldn't have been more hel... See more
Company replied
I had trouble doing my claim online so called helpdesk. Spoke to a professional, polite advisor Neil Ryder. He explained exactly what the issue was. Neil advised due to an update on my policy I had... See more
Company replied
Having just retired from NHS after 32 years service was unsure my cover with Bhsf would continue . However I was made aware of their corporate retirement plan . I rang and spoke with Neil who quickly... See more
Company replied
Company details
- #10 of 24 best companies in Health insurance agency
- #8 of 37 best companies in Mental Health Services
Written by the company
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Written by the company
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contact info
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, United Kingdom
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4.8
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was easy enough to submit
Was easy enough to submit, very quick response that had been received and we would receive payment soon as.
27 January 2026
Reply from BHSF
Hi Grahame,
Thank you for your lovely 5* review.
We're so glad to hear you're happy with the ease and speed of submitting your claim. We hope we can be of service again soon.
BHSF
First time using BHSF
First time using BHSF. Very easy to use online portal, and kept up to date with how claim was progressing. Highly recommend hood communication
27 January 2026
Reply from BHSF
Hi Customer,
Thank you for your wonderful 5* review.
It's great to hear you've found the claims process so simple. If you do have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Highly recommend
I have been with BHSF for 20 years and I think they deliver a brilliant service
27 January 2026
Reply from BHSF
Hi Mr D Marsh,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with your experience with us over the many years. We hope to be of service for many years to come.
BHSF
Really professional and pleasant
Really professional and pleasant, so much work but still make time to keep the patients informed. Thank you.
27 January 2026
Reply from BHSF
Hi Christopher,
Thank you for your excellent 5* review.
It's great to hear you're happy with our service. We hope we can be of assistance in the future.
BHSF
Great health scheme with support
Great health scheme to support with unexpected health costs, superb online platform making claiming straightforward.
27 January 2026
Reply from BHSF
Hi CC Fitzy,
Thank you for such a wonderful review, and we'll always be here to help if needed.
BHSF
Reply from BHSF
Hi JJ,
Thank you for such a great 5* review, and we hope to be of such service for many years to come.
BHSF
Very easy to put in s claim
Very easy to put in s claim, sorted and re funded very quickly. Excellent service.
27 January 2026
Reply from BHSF
Hi Carol,
We're really pleased to hear of your feedback, and if you ever think of anything more we can do to help, please let us know and we'll see what we can do!
BHSF
As always you are quick and efficient…
As always you are quick and efficient I’d definitely recommend you always there to help thank you
27 January 2026
Reply from BHSF
Hi Helen,
Thank you for your amazing review and we'll always be here to help if needed.
BHSF
Responsive and understandable
Responsive and understandable
I am very happy with the service. I put in a claim and it was paid the same week - just ensure to read what you can claim for.
No issues :)
27 January 2026
Reply from BHSF
Hi Vibez,
Thank you very much for your amazing 5* and very fair comments. If you're ever unsure on what can/ can't be claimed, please do not hesitate to get in touch with us and we'll do what we can to help.
BHSF
Reply from BHSF
Hi customer,
Quick and easy is what we aim for, so please let us know if there's ever anything we can do to improve even further, and we'll get back to you as soon as possible.
BHSF
Very quick and efficient service
The online system to make a claim is very quick and easy to work your way through. Payment was made within a couple of days, very efficient.
27 January 2026
Reply from BHSF
Hi customer,
Thank you very much for your kind words and we hope to be of such service for many years to come.
BHSF
Been with the company for a lot of…
Been with the company for a lot of years. Speed of payout is excellent. If needed to call, always friendly and knowledgeable.
27 January 2026
Reply from BHSF
Hi Mrs A Wells,
Thank you very much for your amazing review, and we hope to be of such service for many years to come.
BHSF
The service is easy to use & always…
The service is easy to use & always kept up to date when making a claim
27 January 2026
Reply from BHSF
Hi Susan,
Thank you very much for taking the time to leave us such a wonderful review, and we'll always be here to help if needed.
BHSF
BHSF Optical Review
Easy to use claim form filled out online you also can add your picture of your receipts here too.
The only thing you could improve on is when the claim has been authorised is to send the customer the letter of when they will paid the money on the same day not the day after.
Otherwise no complaints you provide a really good service and I have recommended you to many colleagues.
27 January 2026
Reply from BHSF
Hi Nikki,
Thank you very much for taking the time to leave us such a great review.
‘Benefit Statements’ are always sent the next working day after a claim’s been authorised (never the same day). This is because, the first thing our Claim Services Team do every morning, is audit a % of the previous day’s claims as a second check (to ensure all is as it should be). If the claim is ok, the payment is released and the Benefit Statement is sent (by email).
I’m sorry to say that sending Benefit Statements the same day a claim is authorised is not something we’ll be able to do. However, please feel free to call our Helpdesk for updates on claims if wished.
BHSF
First time I claimed
First time I claimed, was pleased with how quick and easy it was processed.
27 January 2026
Reply from BHSF
Hi Macca,
Thank you for your fantastic 5* rating and review.
We're so glad to hear you've found the claims process simple and quick. If you have any questions about your policy, or need any guidance, please don't hesitate to get in touch.
BHSF
Reply from BHSF
Hi Pauline,
Thank you for your wonderful 5* review.
It's great to hear you're happy with the efficiency of our service. We look forward to receiving your future claims.
BHSF
No fuss, quick and easy to claim
No fuss, called to confirm i was entitled to claim and when the policy reset. Then claimed online which was quick and easy.
3 February 2026
Unprompted review
Reply from BHSF
Hi Pete,
Thank you for your excellent 5* review.
It's great to hear you're happy with your overall experience with us. We hope we can be of assistance again in the future.
BHSF
I had trouble doing my claim online so…
I had trouble doing my claim online so called helpdesk. Spoke to a professional, polite advisor Neil Ryder.
He explained exactly what the issue was. Neil advised due to an update on my policy I had to email the details. Due to my circumstance he emailed me everything I needed. Which I received immediately. I could then continue with my claim manually. Excellent stress free simple service.
3 February 2026
Unprompted review
Reply from BHSF
Hi Debra,
Thank you for your wonderful 5* review.
We're so glad to hear you're happy with your recent experience with our Helpdesk team. We've pass along your kind words to Neil and his manager. We hope to be of service again soon.
BHSF
Helpfulness
Help from Jazneek Grewel and previously from Neil Ryder on the help desk for giving helpful advice being prepared to listen to the customer and offering help and advice.
Many thanks .
Also for the written apology re the mistake received Tuesday 3.2.26
2 February 2026
Unprompted review
Reply from BHSF
Hi J Hen,
Thank you for your amazing 5* review.
We're delighted to hear our Helpdesk team were able to assist with your issue. We'll be sure to pass along your kind words to Jasneek and Neil's manager. We hope we can be of assistance again in the future.
BHSF
Ive been with BHSF since 1986
Ive been with BHSF since 1986, the company has always been first class dealing with claims and advice. I fully recommend.
2 February 2026
Unprompted review
Reply from BHSF
Hi Martyn,
Thank you for your fantastic 5* review.
We're so glad to hear you continue to happy with us over the many years. We hope to be of service for many years to come.
BHSF
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