Really easy to use and find a car that fit my requirements. Was able to test drive a few cars and was happy with the service received. There was a really long wait for each part of the service though... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had first visit and met with the salesman (young guy). He is passive. Nothing to tell about the car. I have requested to do test drive for 3 cars but he told why I need to do those cars which are... See more
Company replied
Hamza our sales advisor was very pleasant and attentive. He answered all our questions and if he was unsure he asked. Was a nice experience. Unfortunately everything that happened after Hamza was... See more
Company replied
Friendly staff, happy with our purchase but the process took over 3 hours which is horrendous on a hot day. You sit and wait around for so many different departments to sort stuff rather than one pe... See more
Company replied
Company details
- #91 of 91 best companies in Car dealer
- #55 of 55 best companies in Used car dealer
Written by the company
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Contact info
Big Motoring World, Vantage Point, ME6 5SL, United Kingdom
- 01634 248638
- CustomerCare@BigMotoringWorld.co.uk
- www.bigmotoringworld.co.uk
3.6
Average
58k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t do it…
Don’t do it…. Avoid at all costs. Still haven’t got a £500 refund and sold a faulty car. Original car we was buying had a recall on it but failed to tell us that and made us travel all that way down. Abysmal aftercare.
9 August 2026
Unprompted review
Reply from Big Motoring World
Hi Michael,
We are truly sorry to hear about your extremely negative experience, particularly regarding the refund, the faulty car, and the issues with the initial vehicle and aftercare. We understand your frustration and disappointment. Please provide us with further details, including your vehicle registration, so we can investigate this matter thoroughly.
Kindest Regards,
Big Motoring World
I’ve written in before about my…
I’ve written in before about my experience of buying a car from you, unfortunately the experience has worsened.
I bought a car from you 2 1/2 weeks ago and had to pay a holding deposit of £500 as I wasn’t able to collect the car until the following day. I was advised on collection that the finance team have requested my holding deposit refund with head office.
Fast forward 2 weeks I went back into the Camberley dealership to chase up where my refund was, to be told nothing could be done on a Sunday as head office is closed. I called the number on your website today as I still haven’t received my refund, to be told by the guy on the phone Camberley should of sorted this, he then blind transferred me through to Camberley collections who didn’t know my situation and thought it was about something else. The lady then tells me it is head office accounts that has to deal with it but couldn’t transfer me back through, I then requested for this to be escalated to a manager as I shouldn’t be the one having to chase this to get resolved, to be told no managers were on site today. I then called back the head office number to be told I’ll get a response within 3-5 working days, absolutely shocking experience, I’ve already waited 2 1/2 weeks for something that can be done in seconds.
I still need my refund back, can someone from your company please take ownership of this and resolve the problem.
12 August 2026
Unprompted review
Reply from Big Motoring World
Hi Nick,
We’re sorry to hear about your experience and, in particular, the frustration caused by the delay in receiving your £500 holding deposit refund.
We completely understand why you’re unhappy that, after being advised the refund had been requested, you have then had to make repeated calls and visits to establish what is happening. Being passed between different teams without anyone taking clear ownership is understandably frustrating, and this is not the level of service we want our customers to receive.
We appreciate that the refund should be dealt with promptly and that you should not have to repeatedly chase different departments for an update. We’re sorry that this has been your experience.
As we cannot discuss individual financial transactions publicly, we would encourage you to provide your details through our direct customer service channel so the relevant team can review the status of your refund and ensure the matter is followed up appropriately.
Thank you for bringing this to our attention, and we apologise again for the inconvenience and frustration caused.
Kindest Regards,
Big Motoring World
I would like to thank Craig for helping…
I would like to thank Craig for helping me with my new vehicle. Show me around the vehicle and showed me all of the features and even put apps onto my phone which was a great help he is a credit to your company.
12 August 2026
Reply from Big Motoring World
Hi Derek,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Craig and the team at Cannock!
Kindest Regards,
Big Motoring World
Lorna and Liam
Lorna and Liam, and the other staff we met at BIG motoring world were great. Friendly and knowledgeable and a speedy service. A huge selection of cars, highly recommended
11 August 2026
Reply from Big Motoring World
Hi David,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Lorna and Liam!
Kindest Regards,
Big Motoring World
Uninterested salesman
Visited this company’s Camberley branch today , they have a good selection of cars , however if you don’t show an interest in taking out their exorbitant priced extras the salesman really can’t be bothered to.
It comes across they actually don’t really want cash purchases .
11 August 2026
Unprompted review
Reply from Big Motoring World
Hi Phillip,
Thank you for your review. I am so sorry to hear about your experience at our Camberley branch. This is not the impression we wish to convey to our customers. I have passed on your feedback to the relevant management team for internal review and to ensure that this does not happen again.
Kindest Regards,
Big Motoring World
Five weeks of obstacles over a warranty claim
I reported an engine-bay noise on 4 July while my Renault Clio’s 90-day warranty was active. Big Motoring World first asked me to provide photographs of a noise, then made me find and pay for an independent diagnosis myself instead of arranging an inspection.
RAC confirmed a faulty water pump, but Big Motoring World still refuses to progress the claim without a separate repair estimate and photographs of failed parts. I am now stuck chasing third parties for paperwork simply to get them to consider a fault reported under warranty.
Five weeks later, they have neither inspected nor repaired the car. Their warranty process appears designed to transfer every cost, task and delay onto the customer.
4 July 2026
Unprompted review
Reply from Big Motoring World
Hi Seth,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
We understand your frustration, particularly given that you say the issue was reported while your warranty was still active and that you have subsequently incurred costs obtaining an independent diagnosis. We appreciate that having to provide additional information and documentation can be frustrating when you are already dealing with a vehicle fault.
We take warranty concerns seriously, and our claims process requires certain information to establish the nature of a fault and determine the appropriate course of action. However, we are sorry that you feel the process has resulted in unnecessary delays and placed too much responsibility on you.
Thank you again for bringing this to our attention.
Kindest Regards,
Big Motoring World
Fantastic Experience!
⭐⭐⭐⭐⭐
I had a great experience with Sales Executive Ejon. From the very beginning, he provided excellent customer service and made the whole car-buying process easy and stress-free. He was friendly, professional, helpful, patient and really took the time to make sure I was happy with my purchase.
The car is great (I love it!), and I’m very pleased with my decision.
I would definitely recommend Ejon to anyone looking for a quality car and excellent customer service.
Also Lucas the Handover Advisor, was fantastic throughout the handover process. He was friendly, professional, and extremely helpful, making sure everything was explained clearly and that I was completely happy with the car before leaving.
Overall the staff were very welcoming, throughout the day. Many would often check in to make sure I was ok!
Thank you for making the whole experience such a positive one!
23 July 2026
Unprompted review
Reply from Big Motoring World
Hi Michelle U,
Thank you for your amazing 5-star review!
It's great to hear that you were pleased with the service from the team and that Ejon and Lucas, in particular, were friendly, professional and helpful during your visit to our Wimbledon branch.
I will be sure to pass on your lovely comments to the team.
Kindest Regards,
Big Motoring World
After sales team a
AVOIDDDDDD AT ALL COST
I brought a vehicle 26 days ago on the 4th August a light came on my dashboard the right indicator light on my t roc stopped working , I called blue motors and reported the problem they transferred my to there insurance (warranty) in which I purchased extra warranty outside there 3 month window, I was then booked to take to there chosen garage where I got the diagnostic of which because of the make of car it’s not a simple fix they would have to take the whole LED unit out and replace , Monday I was called to confirm the fault that had to be fixed and was told I would be called back asap, Tuesday today comes I call up and was told the job has been rejected , I have sent several complaint emails which have not been answered to and had several rude workers on there after sales team basically not helping , quoting isra from head office saying these things happens is a vehicle , refusing me to speak to a manager saying she will say the same thing . I have chased up big motors who said they will have the warranty re look the claim and they need more info from the garage, I called the garage they said they sent everything over . Now under the 2015 consumers act big motoring world should of fixed this issue despite what there third party warranty said as the vehicle was purchased 26 days ago which I had to inform Emily of as she also was quick to tell me it’s under review , this is the most disappointing experience I have had and to be honest I will be opting to get a refund , from last Wednesday I cannot drive the car as it’s not road worthy ( expect for driving it to the garage and back home on the 7th to get the diagnostics) and when asking isra for compensation in for missing days out on work he clearly said we don’t do that here. The after sales team are no help , complaints don’t get replied after 3 working days like they state and they are quick to call for a sale but not when a issue occurs , please for your sanity do not bother because you will not get proper support from the after sales team , I have also had to inform my finance company to chase this issue as well
11 August 2026
Unprompted review
Reply from Big Motoring World
Hi Mila,
We’re very sorry to hear about the issues you’ve experienced and understand how frustrating this situation must be, particularly given how recently you purchased the vehicle and the time you’ve spent trying to get the fault resolved.
We take concerns regarding vehicle faults and our Aftersales service seriously. We’re also sorry to hear that you feel you have not received the level of communication and support you expected from our team. We appreciate how difficult it is to be without your vehicle, especially when this has affected your ability to travel to work.
We’d like the opportunity to review your case in full and ensure that the concerns you’ve raised, including the warranty claim and communication with our Aftersales team, are properly investigated. If you could please provide us with your vehicle registration and contact details via private message, we can look into this further with the relevant team.
Thank you for taking the time to share your experience. We’re sorry that your experience so far has fallen short of the standard we aim to provide.
Kindest Regards,
Big Motoring World
Don’t buy car from them
And again please reed review you will see when my case is not only one where they decline claim and I had extended warranty and have hard rock evidence of mechanical issue.
They just rubbing people my suggestion use another company then this
1 August 2026
Unprompted review
Reply from Big Motoring World
Hi Kristaps,
We are sorry to hear about your frustration regarding the declined claim, especially with an extended warranty and evidence of a mechanical issue. We want to assure you that we take all feedback seriously and are reviewing your case to understand what happened.
Kindest Regards,
Big Motoring World
Great experience
Knowledgeable polite and friendly staff
Took time to explain everything and ensure full understanding
A very good experience from start to finish, which enabled me to make the right decisions for me and my lifestyle
Very happy customer
11 August 2026
Reply from Big Motoring World
Hi Castleford Customer,
Thank you for your amazing 5-star review!
It's great to hear that you found the team to be knowledgeable and friendly during your visit to our Norwich branch.
I will be sure to pass on your lovely comments to the team.
Kindest Regards,
Big Motoring World
Reply from Big Motoring World
Hi Susan Groves,
Thank you for your lovely 5 star review!
Hope you enjoy your new purchase.
Kindest Regards,
Big Motoring World
Don’t trust part-exchange rate promised
We had to wait a long time for a salesman to see us even though we had pre-booked an appointment and test drive; salesman was not very knowledgeable of car’s electronic features (he did try); when we sat down to discuss deal, before any money could be discussed we had to watch a demo of a seat protection liquid and listen to an attempt to sell an additional warranty. He then went to the office and produced a sheet of paper with the finances on it - which I was not allowed to take away! Having been promised a minimum of £6450 if in poor condition for Mini Clubman I was offered £4000 and was told it was non-negotiable. A waste of a three-hour car journey -
not ethical!
10 August 2026
Unprompted review
Reply from Big Motoring World
Hi Debbie Pugh-Jones,
Thank you for taking the time to leave us a review and for bringing your experience to our attention.
As a business, we would never want anyone to feel this way, as we are sure you can appreciate, it is certainly not our intention to cause you any upset, and we sincerely regret that your experience has left you with this disappointment.
We apologise for any discomfort or inconvenience you may have felt during your visit to our Camberley branch. Providing a seamless and pleasant car-buying experience is our utmost priority, and we apologise for any inconvenience that the sale of additional products may have caused.
Rest assured, we take your concerns seriously. I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest Regards,
Big Motoring World
Poor after sales service.
Service seemed ok until they have your money and released the vehicle, after sales was very poor, they had told me that they would be providing a second key which was to be mailed to me however after a few weeks it had not arrived and they now deny this was ever the case, they made an error I assume and then deny any responsibility.
10 August 2026
Unprompted review
Reply from Big Motoring World
Hi Gareth,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the after-sales service and the communication regarding the second key.
We take concerns like this seriously and certainly don’t want any customer to feel that their concerns have been dismissed. While we may have a different understanding of what was discussed regarding the key, we appreciate your frustration and apologise for the inconvenience caused.
We would welcome the opportunity to review the circumstances with you directly and see whether there is anything further we can do to resolve the matter. Please contact our After Sales team with your vehicle details so we can look into this further.
We value your business and are sorry that your experience after purchasing the vehicle did not meet the standard of service we aim to provide.
Kindest Regards,
Big Motoring World
It was a seamless purchase
It was a seamless purchase, sorting out everything there and then: test drive, payment, temporary insurance, tax - all done and driven away within 2 hours.
Only slight niggle - in attempting to sell extended warranty they overplayed unknown reliability of EVs which I’d hoped we’d moved beyond.
But fully recommend for a trouble free purchase.
11 August 2026
Reply from Big Motoring World
Hi Catherine,
Thank you for your 5-star review!
It's great to hear that you found the process seamless and that you had completed and collected the vehicle all within 2 hours.
I do apologise that the team overplayed the reliability of EVs when offering our extended warranty.
I have passed on all of your comments to the Management Team at our West Malling branch so that we can ensure that we are offering the best possible service to our customers.
Kindest Regards,
Big Motoring World
Dreadful
Dreadful staff don’t know what they are doing, don’t keep you informed have me a car with no petrol and took me to go to petrol station to fill up. Whilst I was there a colleague of there’s who had just sold a car was filling up a car for a customer and paying for it. On two separate occasions yesterday we were hanging around waiting for someone and nobody kept us informed. I could go on I am really upset and not happy at all. I feel like cancelling my agreement
11 August 2026
Reply from Big Motoring World
Hi Louise,
We are truly sorry to read this, and that we have been unable to provide you with the excellent customer service that we aim to deliver. As a business, we would never want anyone to feel this way. As we are sure you can appreciate, it is certainly not our intention to cause you any upset, and we sincerely regret that your experience has left you with this disappointment.
I can see that you have reached out to our Customer Care Team, who will respond to your email shortly.
However, rest assured that your comments will be forwarded to the relevant teams so that they are aware of your feedback and improvements to our services and communication can be implemented.
Kindest Regards,
Big Motoring World
Very pushy salesmen trying to add lots…
Very pushy salesmen trying to add lots of add ons to purchase but cars good, price good
10 March 2026
Unprompted review
Reply from Big Motoring World
Hi Jacob,
We appreciate your feedback regarding our sales approach. We are reviewing our processes to ensure a comfortable experience for all customers.
Kindest Regards,
Big Motoring World
I just found out these crooks made over…
I just found out these crooks made over £2000 in commission selling me finance. How have they got away with this and how many people have they conned out of large amounts of money? Stay away from this company
10 August 2025
Unprompted review
Reply from Big Motoring World
Hi Jake,
We are concerned to hear about your experience with the finance commission. We take all feedback seriously and are reviewing your comments to understand what occurred.
Kindest Regards,
Big Motoring World
Adrian was really knowledgeable and…
Adrian was really knowledgeable and extremely polite , got to the dealership at 5.30pm and drove away by 7pm . ALL IN ALL GREAT CUSTOMER EXPERIENCE!
10 August 2026
Unprompted review
Reply from Big Motoring World
Hi Dean,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Adrian and the team at West Malling!
Kindest Regards,
Big Motoring World
Big motoring world Sheffield
The staff were very organised and extremely helpful.
I was very impressed with the process and really happy with the professionalism of Ali and Albin what a fantastic pair really helpful and polite I will definitely recommend to friends and use motoring world for future car purchases.
8 August 2026
Unprompted review
Reply from Big Motoring World
Hi,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Ali and Albin.
Kindest Regards,
Big Motoring World
Only if you hate yourself...
Two cars, four months of endless aggravation, wasted time and money — and I’m now taking Big Motoring World to court.
I have a full 10-page documented chronology, including diagnostic reports, repair quotations, photographs and correspondence, which I am happy to provide to Trustpilot if this review is challenged.
**Buy at BIG Motoring World if you really hate yourself (and expect a BIG disappointment) — otherwise, avoid like the plague.**
11/08/26 - Requesting Trustpilot to allow me to share evidence of my experience, so others don’t fall into the same trap.
17/08/26 - Check my Google review for photos of the evidence.
21/08/26 - I’ve added a couple more photos to the Google review, and I’ll keep adding more until these guys wake up.
1 April 2026
Unprompted review
Reply from Big Motoring World
Hi Shay,
We are sorry to read that you feel your experience with us has fallen so far short of your expectations. We take concerns regarding the condition and reliability of our vehicles very seriously, and we regret the frustration, time and expense you say this situation has caused.
We note your comments regarding the two vehicles and the documentation you have compiled. As you have indicated that legal proceedings are now being pursued, it would not be appropriate for us to comment publicly on the specific circumstances or matters that may be subject to those proceedings.
We are, however, committed to engaging through the appropriate channels and providing any information required as part of that process. We would also be happy to review any outstanding concerns through our customer service team where appropriate.
We are sorry that your experience has led to this level of dissatisfaction and appreciate you taking the time to provide your feedback.
Kindest Regards,
Big Motoring World
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.