Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same... See more
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My last 3 support attempts were with 3 different support agents: Mukund, Prema and Each of them were technically competent and brilliant. Mukund patiently guided me with the way I can use Py... See more
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I was having some issues with my email and got connected with Mukund Narayan Choudhary. He resolved my issue with so much patience and guided me through the steps to configure my emails correctly. I w... See more
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Hi Khatib, I just wanted to take a moment to thank you for your outstanding support. You successfully resolved my long-pending issue, which had been unresolved for quite some time. Your pe... See more
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Company details
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India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contact info
Old Nagardas Road, 400047, Mumbai, United States
- www.bigrock.in
4.0
Great
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Hey @BigRock
Hey @BigRock, how long does "10 minutes" last in your world? Because I’ve been waiting months for a callback. No solution for my hosting issues and no refund provided. This is unacceptable. 🛑
#Hosting #BigRockIndia #CustomerExperience
7 January 2025
Unprompted review
Reply from BigRock
Hi Ram,
We’re truly sorry for the inconvenience and frustration this has caused, and we understand how disappointing this experience must be. This is certainly not the level of service we aim to provide.
We’d like the opportunity to review your concern in detail and work toward a resolution. Please share your Customer ID, domain name, and any relevant case or ticket ID with us at grievance-officer@bigrock.com, and our team will prioritize the review of your case.
Thank you for bringing this to our attention. We appreciate your patience and hope to assist you further.
Kind Regards,
Sambrin O.
Online Experience Specialist
Reply from BigRock
Hi Sasikumar,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Sambrin O.
Online Experience Specialist
good support given by nithesh
5 January 2026
Unprompted review
Reply from BigRock
Hello Manan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Sambrin O.
Online Experience Specialist
BigRock Support
Nithesh Kumar, (BigRock Support Team) helped me to resolved my issue.
5 January 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Sambrin O.
Online Experience Specialist
Reply from BigRock
Hello Preyansh,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Nithesh was very helpful and resolved the issue in a few minutes
Nithesh was very helpful and resolved my issues in a few minutes. He was very knowledgeable.
2 January 2026
Unprompted review
Reply from BigRock
Hello Ashish,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Great Nithesh
2 January 2026
Unprompted review
Reply from BigRock
Hello Radhakrishna,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Bigrock is very third class service…
Bigrock is very third class service provider in India.and technical team is unprofessional. I m facing my issue last two days but not solve till date ..
BigRock’s customer support is extremely poor. They take a long time to respond, and when they finally do, the answers are not helpful at all. Instead of solving the issue, they provide generic replies that don’t resolve the problem. This is a very frustrating experience and not worth the hassle.
My case id -52282006
26 December 2025
Unprompted review
Reply from BigRock
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered with our service. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly provide us your customer ID, domain, and any relevant case number. This will allow us to investigate the matter more thoroughly and provide you with the support you deserve. We hope to have the opportunity to make things right.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
No support on weekends
No support on weekends ! delayed responses and so chaos when they took over bluehost . Juge disruptions in services and ultimately we lost data.
this team not available that team not available
taking important data of clients so lightly and casual
absolute non serious style of working
13 December 2025
Unprompted review
Reply from BigRock
Hello Lj,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered with our service. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly provide us your customer ID, domain, and any relevant case number. This will allow us to investigate the matter more thoroughly and provide you with the support you deserve. We hope to have the opportunity to make things right.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
taking hell of time in loading
The site got blocked anytime, displaying a 500 error message. It's getting slower by each day with my internet speed of 100+ Mbps
6 December 2025
Unprompted review
Reply from BigRock
Hello Monis,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to grievance-officer@bigrock.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
If you have time value then dont buy…
If you have time value then dont buy from their , they not provide 24 hours support . allways provide pain with Harrasement . I dont recomended their
26 November 2025
Unprompted review
Reply from BigRock
Hello Udoy,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to grievance-officer@bigrock.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Third class company - Bigrock
20 November 2025
Unprompted review
Reply from BigRock
Hello Pankaj,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to grievance-officer@bigrock.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
On shared multi website hosting
On shared multi website hosting, with out any Prior information they limit the processor hit count pcount to 25 which is very low when compared with the competitor .I dont have very high trafficking website but still there server went down .They say 99.99 % uptime but in reality you cant even work on your website ,while working or while demonstrating to your client the server will be down.Better go for a reliable hosting provider.
18 November 2025
Unprompted review
Reply from BigRock
Hello Delviston,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to grievance-officer@bigrock.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
This is fraud company i brought domain…
This is fraud company i brought domain from them at the time of renewal cost they charged 2x of charge without any intimation they are cheater please dont trust them
17 November 2025
Unprompted review
Reply from BigRock
Hi Anil,
We are sorry to hear about your experience and appreciate you bringing this to our attention. Pricing and renewal notifications are important to us, and we would like to look into what happened in your case.
To assist you further, could you please share your customer ID, the domain name in question, and any relevant case ID by emailing grievance-officer@bigrock.com? Our team will review the matter and help resolve it as quickly as possible.
Thank you for giving us the chance to make this right.
Kind Regards,
Sambrin O.
Online Experience Specialist
My last 3 support attempts were with 3…
My last 3 support attempts were with 3 different support agents: Mukund, Prema and
Each of them were technically competent and brilliant. Mukund patiently guided me with the way I can use Python on BigRock.
Prema helped me with folders and how to enable Python.
Before tht someone helped me set up MySQL. Even that was so helpful.
All of them are techies, patient and extremely supportive
16 November 2025
Unprompted review
Reply from BigRock
Hi Suloy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Sambrin O.
Online Experience Specialist
The issue was well explained by the…Aishwarya S:
The issue was well explained by the supporter. Aishwarya S found the solution very quickly and gave solution that fixed our issue.
9 November 2025
Unprompted review
Reply from BigRock
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Sambrin O.
Online Experience Specialist
BigRock’s NVMe VPS Scam: Paid ₹26K for a Crawling HDD
BigRock sold me a NVMe cPanel VPS for ₹26,026 on 5-Nov-2025 - but delivered a HDD (proof: cat /sys/block/sda/queue/rotational = 1).
Advertised: Lightning-fast NVMe
Delivered: HDD
Reality: 18–20 minutes to open a 3 KB file in cPanel
Paid extra ₹15,000+ for performance that doesn’t exist.
Misrepresentation. Breach of trust. Unfit for purpose.
Refund requested. Escalating to Consumer Court, NCH, & influencers if ignored.
Avoid BigRock. False advertising is not acceptable.
Customer ID: 32171459
7 November 2025
Unprompted review
Reply from BigRock
Hi Lalit,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, Please allow me some time to coordinate with our support team for us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
I had a highly disappointing experience…
I had a highly disappointing experience with BigRock regarding my Multi Domain Linux Hosting (USA-TX) Pro plan for blockzencode.com (Order ID: 120750999). After purchasing the server, I requested a refund as advised by their support team and deleted the server from my account. Despite following their instructions, the server was not removed initially, and no refund was processed.
On August 15, 2025, I deleted the server again, yet no refund was credited even after weeks of waiting. When I contacted their support, I was told a bank note was generated and the refund was credited, but my bank statement showed no such transaction. Follow-up calls involved long wait times (30 minutes to an hour), and the issue remained unresolved. Eventually, I was informed that neither the refund nor the server restoration was possible due to their "policy."
This lack of transparency, failure to process the refund, and unhelpful customer service make me question BigRock’s reliability. It feels like a scam, and I strongly advise others to avoid their services to prevent similar experiences. Save your money and choose a more trustworthy hosting provider.
29 September 2025
Unprompted review
Reply from BigRock
Hi Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered with our service. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly provide us your customer ID, domain, and any relevant case number, you may send the details to our email address grievance-officer@bigrock.com. This will allow us to investigate the matter more thoroughly and provide you with the support you deserve. We hope to have the opportunity to make things right.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
10/10 support experience
The person I worked with was very humble, very patient, and had a full understanding of the job. It was a great experience! And I don't give this kind of feedback to everyone.
Wish you all the best!
24 September 2025
Unprompted review
Reply from BigRock
Hello Harvy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Reply from BigRock
Hello Vijay,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
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