Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same... See more
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My last 3 support attempts were with 3 different support agents: Mukund, Prema and Each of them were technically competent and brilliant. Mukund patiently guided me with the way I can use Py... See more
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I was having some issues with my email and got connected with Mukund Narayan Choudhary. He resolved my issue with so much patience and guided me through the steps to configure my emails correctly. I w... See more
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Hi Khatib, I just wanted to take a moment to thank you for your outstanding support. You successfully resolved my long-pending issue, which had been unresolved for quite some time. Your pe... See more
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Company details
Written by the company
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contact info
Old Nagardas Road, 400047, Mumbai, United States
- www.bigrock.in
4.0
Great
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from BigRock
Hello Shivbalak,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
The support was immediate
The support was immediate. Ashwarya helped me to transfer the domain.
9 September 2025
Unprompted review
Reply from BigRock
Hello Marshall,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
he solved my issue very passionetly and…
he solved my issue very passionetly and gave me proper solution
9 September 2025
Unprompted review
Reply from BigRock
Hello Rahul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Extremely Disappointed – Renewal Not Reflected Even After 2 Days
I have had a terrible experience with BigRock regarding my domain salimaclothing.com.
The domain expired on August 26, 2025. Immediately after, I tried to transfer the domain to another registrar, but due to delays, the client’s website and email went down. To resolve this, I decided to stay with BigRock and renewed the domain for 1 year, paying the full renewal fee.
Even after waiting more than 48 hours, the expiry date is still showing as August 26, 2025 instead of 2026. This means the renewal I paid for is not reflected, and my client’s business operations (email and website) remain down.
I contacted support multiple times via chat, but every time I get the same scripted response: “We have raised a high priority ticket, our senior team is working on it.” Unfortunately, there is no real progress or resolution, even after repeated follow-ups.
This has caused severe disruption to my client’s business and immense frustration. We paid high renewal fees expecting reliable service, but instead we are stuck with an inactive domain and endless delays.
BigRock needs to take responsibility, push the renewal update immediately, and stop giving false assurances through chat. Customers should not have to wait days after paying for renewal just to see their domain active.
I am extremely disappointed with this level of service and would not recommend BigRock to anyone who values reliability and timely support.
Update:
Customer ID: 23715976
Domain Affected: salimaclothing.com
I appreciate your quick reply here, but I am still facing the same issue — my domain renewal has not been updated, and my client’s email/website remain down.
I attempted to escalate as you requested by sending full details to your shared email, but both emails bounced back immediately with the error “no such email found.” This is very concerning, as you publicly asked me to contact an address that does not even exist.
All I am asking is very simple: I have paid for the 1-year renewal, yet the expiry date still shows August 26, 2025 instead of 2026. Please update the expiry date and restore DNS/email immediately.
I have already provided my customer ID and affected domain here, so I request that your technical team take ownership and resolve this issue directly without further delays.
This situation has already caused major disruption, and repeated delays from BigRock support are unacceptable. Please do the needful at the earliest.
Update 2:
Initially, I had a very frustrating experience with BigRock regarding my domain salimaclothing.com. The renewal was delayed, emails were bouncing, and support only gave repetitive scripted responses without resolution. This caused downtime and significant disruption to my client’s business.
However, after escalating, the BigRock team finally fixed the issue and even gave me a call to confirm. I appreciate that the problem was resolved and communication improved once it reached the right team.
I have updated my review to 4 stars because the domain issue was eventually solved. The reasons it’s not 5 stars are:
No outbound transfer approval – Unlike most modern registrars, BigRock does not allow manual approval of outbound transfers. This means transfers take the full 5–7 days, which can be frustrating.
Slow initial response – It took multiple follow-ups and days of downtime before the issue was properly fixed.
Overall, BigRock did resolve the problem and reached out personally, which I appreciate. But I hope they improve their processes to provide faster solutions and modern transfer features.
28 August 2025
Unprompted review
Reply from BigRock
Hello Abdul,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered with our service. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly provide us your customer ID, domain, and any relevant case number, you may send the details to our email address grievance-officer@bigrock.com. This will allow us to investigate the matter more thoroughly and provide you with the support you deserve. We hope to have the opportunity to make things right.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Worst service. They offer Add-on which is actually Add-remove
BigRock’s Premium DNS add-on is an absolute letdown and a frustrating experience for anyone managing a domain. I paid INR 1,820/- to enable a CAA record for my domain to migrate to Amazon’s SmartBiz platform, as BigRock’s default DNS lacks this basic feature. Their support team insisted the Premium DNS would solve this, so I reluctantly purchased it, expecting a seamless solution. Instead, I hit a wall trying to update DNS entries due to a “Resource record is already locked” error in their new interface. After hours of troubleshooting and waiting over 12 hours to rule out propagation issues, I contacted support again. They casually mentioned reverting to the old interface via a “REVERT TO OLD LOOK” link, which finally allowed updates. Why isn’t this fixed in the new system? It’s a glaring oversight for a supposedly premium service.
Once the DNS was updated, my website only worked with “www” and not the non-www version. I tried setting up domain forwarding to redirect properly, but Premium DNS disables this feature entirely. Support confirmed I’d lose the CAA record functionality if I dropped Premium DNS, trapping me in a lose-lose situation. This add-on doesn’t enhance—it cripples essential features. It’s like paying extra for an AC room only to find no bed inside. Worse, BigRock offers no refund for this useless add-on. I’m now considering switching providers due to these unacceptable limitations and poor service. Save your money and avoid BigRock’s Premium DNS; it’s a costly downgrade that fails to deliver.
[update] On the request of BigRock, Sharing my Case Number: 51687537
22 August 2025
Unprompted review
Reply from BigRock
Hi Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered with our service. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly provide us your customer ID, domain, and any relevant case number. This will allow us to investigate the matter more thoroughly and provide you with the support you deserve. We hope to have the opportunity to make things right.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
I had a very disappointing experience…
I had a very disappointing experience with BigRock. One of my domains was suddenly frozen without any proper explanation or support. Despite repeated requests, they have not enabled it or provided clear guidance. This caused unnecessary delays and problems for my work.
If you are looking for reliable domain registration and hosting, I would strongly suggest considering other providers who offer better transparency and customer support.
23 August 2025
Unprompted review
Reply from BigRock
Hello Mudassar,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to grievance-officer@bigrock.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
BigRock’s customer support is extremely…
BigRock’s customer support is extremely poor. They take a long time to respond, and when they finally do, the answers are not helpful at all. Instead of solving the issue, they provide generic replies that don’t resolve the problem. This is a very frustrating experience and not worth the hassle.
18 August 2025
Unprompted review
Reply from BigRock
Hi Lovish,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to grievance-officer@bigrock.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Not LiteSpeed, Not NVMe
Very unprofessional experience. I made multiple attempts to get answers to my questions, but they repeatedly refused to provide complete information. Many of my queries were skipped or left unanswered. Through my own research, I found that their servers use Linux hosting (not LiteSpeed) and SSD storage (not NVMe), which creates a noticeable server-level performance gap. If you only need budget hosting, they might be an option. However, if you’re looking for high-performance shared hosting, I strongly recommend doing your own research before making a decision.
14 August 2025
Unprompted review
Reply from BigRock
Hi Amit,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to grievance-officer@bigrock.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Sambrin O.
Online Experience Specialist
they are the worst
they are the worst, the worst, they can break your business overnight, their service is pathetic, bad response, extremely bad service, they have caused so much harm to my business, all hard work that we put is down the drains!
please if you care for your business dont choose them!
30 July 2025
Unprompted review
Reply from BigRock
Hi Tarun,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the impact it has had on your business. This is not the kind of service we aim to provide, and we understand how frustrating this must have been for you.
We would appreciate the opportunity to look into this matter further and make things right. Please reach out to us with your account or case details so we can investigate and assist you directly.
Your concerns are important to us, and we are committed to improving wherever possible.
Sincerely,
Sambrin O.
Online Experience Specialist
vary experience and prompt…
vary experience and prompt understanding the my problem and provided the solution
15 July 2025
Unprompted review
Reply from BigRock
Hello Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Bern O.
Online Experience Specialist
Ms Suma was generous in helping me in…
Ms Suma was generous in helping me in the issue which I requested. Good Job!
14 July 2025
Unprompted review
Reply from BigRock
Hello Krishna,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Sambrin O.
Online Experience Specialist
Reply from BigRock
Hi Faltu,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Bern O.
Online Experience Specialist
fast resolution
6 July 2025
Unprompted review
Reply from BigRock
Hello Kuldeep,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Big Rock.
Regards,
Bern O.
Online Experience Specialist
i got the excellent support from the…
i got the excellent support from the team. Always helpful
3 July 2025
Unprompted review
Reply from BigRock
Hello Sumit,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Bern O.
Online Experience Specialist
I'm satisfied with excellent service…
I'm satisfied with excellent service from BigRockk...
3 July 2025
Unprompted review
Reply from BigRock
Hello Bonchi,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Sambrin O.
Online Experience Specialist
God Response and Good Team Work and…
God Response and Good Team Work and Corrdination
3 July 2025
Unprompted review
Reply from BigRock
Hello Vijay,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Sambrin O.
Online Experience Specialist
Excellent Services
3 July 2025
Unprompted review
Reply from BigRock
Hello RN,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Sambrin O.
Online Experience Specialist
Ive got a great experience with bigrock
3 July 2025
Unprompted review
Reply from BigRock
Hello Dhakshan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Bern O.
Online Experience Specialist
Very Good Services
3 July 2025
Unprompted review
Reply from BigRock
Hello Neeraj,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Bern O.
Online Experience Specialist
I am quite satisfied with the support…
I am quite satisfied with the support team
2 July 2025
Unprompted review
Reply from BigRock
Hello Anil,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Bern O.
Online Experience Specialist
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