Bike-Discount.de Reviews 

Bought an e-MTB and pedals from them. Came packaged well and everything was in order.
Put the pedals on and started my journey.
25km in (2 days) I put some force down trying to cycle really quickly, and felt a snap. The pedal partially ripped through the thread of the crank, and was now sitting at an angle.

I emailed them with clear pictures and told about my experience. Their first response was that I attached it dry (not true) and didn't torque it down enough, which also wasn't true. I told them this, and in the meanwhile found out that the crank used on this bike, has 2 reviews on their site, and both reviews complained about this exact same problem, that the threads wouldn't hold the pedal in, either stripping the threads or falling out completely.
Furthermore, when inspecting the other side, the crank showed virtually no 'damage' at all on the black coating, meaning the pedal is fairly loose in there, and it makes sense it would strip the crank.

They ignored this, and offered eventually 40 as courtesy, which is the price of the crank. I told them this was fine, if the pedal was still usable (which is still stuck in the crank right now), otherwise I wanted a new pedal or the 53 euro to replace it. They refuse this and now made a new claim, that it was 'clearly screwed in crookedly', which is insane, because it would require tremendous force to get it all the way in like that, would immediately notice it, and would be easy to remove it. They effectively repeatedly called me a liar, all this at the chance of this costing them 53 euro.
I've asked to be in contact with someone else to file a complaint, and we will see how that goes.

It's clear that you get what you pay for, you buy a bike that offers great value for your money, but when you need support, they will just call you a liar, show any decency and refuse to pay for the damage that a product caused that has only negative reviews for this exact problem. Talking about gaslighting your customers.

I recently placed a larger order with Bike-Discount, which included several items. Since products like helmets or gloves need to fit well, I intentionally ordered multiple variations to try on.

To my surprise, the entire order was rejected – with the explanation that, according to the terms and conditions, customers are only allowed to order a maximum of three variations of a single type of product (in my case, I had ordered four types of gloves). However, I was unable to find any such restriction in your terms and conditions.

In all my years of online shopping, I have never experienced a company refusing to fulfill an order – especially when the customer is ready to spend several hundred euros. I truly do not understand how a business can operate by turning away customers who have a genuine interest in purchasing.

Based on this experience, I unfortunately cannot recommend Bike-Discount.

I've been buying my cycling gear here for years. Good, competitive prices, fast shipping, and a good return policy. In short, nothing to complain about!

This should be reliable bike parts provider, but not anymore. Ordered 8 products, waited for more than a week for delivery and when delivered there were 3 items missing. Filed a complaint, but no reply for a week already. Very very bad experience. They aparently lost control of the operatoons

I placed an order for a complete bicycle worth €2,400 at Bike-Discount on July 1st, 2025. 24 days later, the package is still missing (lost by DHL Freight). Despite my clear requests for cancellation and refund, the response from customer service — signed by Fationa Katsourri — was completely incoherent: I was told to wait until the lost package is returned to them in order to receive a refund. Absurd.

But the most shocking part came shortly after: about thirty minutes after this exchange, a false and defamatory Google review was posted about my own business. The author? Fationa Katsourri herself, using her personal account, from Grafschaft, where Bike-Discount is headquartered. She has never set foot in my shop and used her position to personally harm me.

Such behavior is unworthy of any professional service and should seriously concern the management of Bike-Discount. As a customer, I am appalled to witness such personal retaliation from a representative of a company of this size. I demand that Bike-Discount take action, and that this individual immediately remove her slanderous review.

I remain in expectation of a clear, ethical, and prompt resolution.

Placed my order at a good discount, five days later received my order to Ireland, well packaged and boxed. Will be using this company again to purchase an e bike. Would definitely recommend. I will be ordering a new helmet from them aswell, as their prices can't be beaten.
5☆☆☆☆☆

Good prices, great selection and usually a pretty quick delivery to Finland (~one week). I've used them many times and no disappointments so far. Recommended!

I have bought many items here. One of them broke after one single ride even if it was properly used. The company refused a refund.
Prices are good, but the customer support lacks professionalism and manners.

I bought 85€ shoes and returning them would have cost 29€ (shipping) because this shop doesn’t offer free return. BS.

Avoid this company.

Had 2 orders in past months for about 1000 Eur (bike parts). Orders was shipped fast, suport also gave informative answers and reaction time was fast. Quite good website whit parts technicall specefications and good pricese. sended items to Lithuania by DPD. 10/10 stars.

I bought a bike computer, but in the web page doesn't inform that the product is not valid for mountain bikes models.
What is more, in just only a few hours after ordering I sent an email informing that maybe it might be not valid for MTB and asking to confirm it but they didn't take that into account and they sent me the product instead of stopping the order.They refused their responsibility and I had to pay the return. it means that this company is not an honest dealer

I always bought from them they are always on time, accurate, best range of products and good prices.

Ordered bike parts for a good price and items got delivered quickly. Also customer service was helpful so I found the right part for my bicycle.

Thank you!

I am an old customer of Bike-Discount. All products I bought are authentic with original packaging. Fast shipping with kind,prompt,professional customer service.

My order It was not delivered to me because they did not provide the full delivery address, according to the information from the delivery company.
I've been waiting for the refund for two months now.
I've been waiting for the refund for two months now.

They keep saying that they'll only proceed when they receive the product back, but I never received the product.

On first return they asked for 40 euros for shipping and never send somebody to colect the return and on the second order they sent me used shoes in a new box. I emailed them and they ignore the emailes Do not recomand only if you like the risks.

Great experience and bikes... until it's not!!

Have had reoccurring issues with the front brake on my Radon Sunset.

First time was after 8 months and now again after 1.5 years. First time it was solved by adding new fluid to the brake by local workshop, but now the issue is back, and Bike-Discount demands that I get a dealer to disassemble the brake and send the whole brake to them for inspection - which I of course refused, as that would leave my bike unusable for several days, or more likely several weeks.

Furthermore that will probably end up costing Bike-Discount more money and resources than just accepting to cover the cost of replacement of the brake with a new one by a local workshop in Denmark.

I love the bike, but will NEVER recommend anyone to deal with this company as their customer service is very poor. So I will take my money elsewhere for my next bike purchase in the near future.

I give two stars as the order did arrive, although not as swiftly as one could've hoped, but still.

The issue I have, as many others as well here have pointed out, is with returns and exchanges.

I received faulty item, a brake lever, that had been cross threaded at the factory. So one would assume, a simple enough warranty case. I was prepared that it would take some time, as in assessing the case, contacting Shimano, whatever.

But Bike-Discount have had the item now for over a month and nothing has happened so far.

Only their e-mails are getting ruder.

My guess is that they've outsourced the returns.
Or that they've fired all the people who used to do this, as I've had to return an item earlier as well, and that time everything went smoothly and swiftly.

So I'd urge to avoid Bike-discount until they get their returns process working again, unless the order is something that can't be broken in the delivery and the size is definitely right etc. Othervice there might be trouble ahead.

I have been waiting since May 12 (almost two months) since I sent them a Sram AXS rear derailleur for them to process a simple warranty for a recognized AXS problem with the pogo pin.

The store bike-discount doesn't pay any attention to the mails, they only say that it can take up to 1 month, but it's been almost two.

Everyone who buys components in this store should know how their technical service works, it is unacceptable that to repair/send a new change they leave you without a bike for 2 months or more.
It is unfortunate, I will not buy here again with this support.

I ordered a Radon Slide Trail 9.0 from Bike Discount on June 7th, excited about the deal. The website said shipping takes 12–18 days. After placing the order, it was marked as handed over to DHL Freight on June 18th — and that’s where the problems began.

For over a week, the package sat in Germany (Koblenz) without moving. DHL support told me it was "awaiting space on a truck," and every time I called, they said, “it should be shipped today.” I contacted Bike Discount, and they replied once, saying they’d contacted the logistics partner — but then went completely silent for more than a business week, with no real help or update. I wrote multiple emails. Nothing.

Eventually, the bike started moving, but the tracking was confusing. On June 27th it said “received in Sofia” Four business day later, no updates, so I got the matter in my hands. . It turned out the bike was actually still in Sofia, and it cannot be handed to be delivered because I found out with the lady from DHL that the box was missing my phone number, so Econt (the Bulgarian delivery partner) couldn’t call or deliver it. If I hadn’t checked manually and had a friend go to DHL Freight’s warehouse in Sofia, the bike probably would’ve been returned to sender.

This is a massive failure on their part:

No phone number on label

No proactive communication from DHL or Bike Discount

Terrible response time from customer service

Misleading tracking status (“Vratsa” when it was still in Sofia)

Zero accountability

The only reason I got my bike was because I personally tracked it down and sent someone to pick it up directly from DHL’s office. If I hadn't done this, I would’ve likely lost it — and the package would’ve bounced back to Germany.

If you're ordering internationally, be prepared to fight for your own delivery, especially if something goes wrong.

Writing this review, because from the day I contacted BD I still don't have answer!

Bike Discount — fix your logistics, train your support team to reply faster, and make sure your packages include full contact information.