Bike-Discount.de Reviews 

Have been buying from Bike Discount for years with no issue... as long as you just buy.
Because if you ever have a warranty issue it's another story.
After a few months of normal use the shell of my Selle Italia SLR just broke.
Sent it back to Bike Discount who claims they have to send it back to Selle Italia. Ok.
After 2 months, no news, answers to mails are becoming a bit rude, etc...
Contacted Selle Italia which apparently never received anything from Bike Discount... well well.
Now what?

Customer support is horrendous. No answers after countless phone calls. The email responses do not answer the question and are rude.

Always excellent service, great prices and ive received great customer service!

I've had quite a few orders at Bike-Discount.de and I was never disappointed. They keep their promised delivery dates and their pricing is more or less unbeatable. The best bike component webshop by miles.

Delivery to UK took about as long as you’d expect. Delivery label was fine and accurate. Box itself was slightly damaged but nothing major. All contents correct. Would use again. They have much better choice than any UK based Bike website I’m aware of, particularly since the old Chain Reactions went bust!

My Campagnolo Road bike levers broke down in 3 months since purchase, unfortunately. I returned broken levers on April 30th within warranty period and requested funds return and bought used levers (that was the only option according Bike-Discount return form!). According shipment tracking, the goods were delivered on May 9th. I received delivery confirmation from Bike-Discount on June 4th(!) On June 14th Bike-Discount informed, that goods were repaired and shipped by DHL. So, now I have to sell them because now I will have items I do not need anymore...
P.S. Tre return shipment was on my account too.

Terrible customer service, they sent a damaged bike, I asked for help and they said was not warranty valid. I had bought 1 week ago 😡

I ordered a bike from their website to romania and paid with a local currency card online. Then I realised I wanted to order another item and the only possibility was to cancel and re-do the order, which I did. The money was not withdrawn by the bank when I made the cancellation request. By the time they processed the request, the money was withdrawn and I lost 80 euros in currency exchange fees upon the return of the money because they refused to return the money in an euro account. Two weeks later when I wanted to order again, the shipping fee suddenly shows a whooping 30 euros increase from 100 to 130 euros. The site is a complete scam. I am glad I did not go through with the order. Who knows what would’ve happened if I had a warranty claim for a 3000 euros bike.

Ordered a road bike in the middle of may, took 17 days until it shipped and then it arrived 7 days after that at my doorstep in Sweden (24 days total in from ordering). Hope this helps if you are waiting for your bike :-)

I purchased an Ergon BE-3 backpack that, according to the description on the website and the manufacturer, was supposed to include a hydration bladder. Upon arrival, the hydration bladder was missing, so I reported the problem to the seller. They immediately replied that in fact it was not specified, but the backpack was sold below cost precisely because of the absence of the hydration bladder. So they offered me (saying it was a courtesy) that they would provide me with a return label and that they would refund me the amount.
I sent the backpack back on May 17th, it is June 11th and I have not received any refund. I tried to contact them, but this time without receiving any response. This is called a scam and now I am forced to contact a consumer association because after 30 days PayPal does not want to know anything. Do not trust these people, because they are not good people. If you have a problem, report it immediately to PayPal.

Ordered a bike with them and was quoted a delivery time of 12-18 days with it being in stock. The 18 days go by and get an email saying the quality team found the front tire was defective and it will take a week to get a replacement! This to me means they didn't start my bike until the 18th day so they were never going to achieve what they communicated and committed to (god knows why they would take a bike out of a box, build it and then take it apart again to put it in another box but hey...)

Shocking service

Ho ricevuto una consegna dove mancava della merce per colpa del corriere. Bike discount con professionalita,gentilezza,velocita e precisione, mi ha spedito immediatamente la merce mancante.
Azienda TOP!!!!!! FAVOLOSA.

Delivery time way too long. Still waiting and getting close to a month since I ordered.

Great prices, always have stock and the delivery time was brilliant. these guys are now my go to shop for kit.

Absolutely Disappointed in BikeDiscount's Quality Control

I've been a loyal BikeDiscount customer for years, making numerous purchases and generally being very satisfied. However, my recent experience has completely shattered my trust and forced me to reconsider my opinion.

I recently ordered a SRAM crank with an integrated power meter. Upon arrival, it was immediately clear the box had been opened before. The inside of the box was damaged, and shockingly, the power meter component was duplicated within the packaging. Despite these red flags, I foolishly trusted BikeDiscount's reputation for expertise and quality.

My trust was utterly misplaced. After installation, the power meter simply didn't work. The crank functions fine for riding, but it transmits no wattage data whatsoever. When I proposed a reasonable solution – sending me a new, working item and allowing me to return the faulty one only after I had the replacement (to avoid being without a bike for weeks) – my request was flat-out rejected.

I understand standard return procedures for manufacturing defects. But this is NOT a manufacturing defect. This is a clear case of BikeDiscount's gross negligence. They failed to thoroughly inspect an item that was clearly opened and likely defective from a previous return, and then they shamelessly resold it to me.

I am incredibly disappointed. Not only was I delivered a broken item, but I'm also appalled by BikeDiscount's unethical decision to knowingly sell me a flawed product. My faith in their quality control, especially when dealing with returned items, is now completely gone. BikeDiscount clearly has serious work to do in their quality assurance processes.

The price comparison, great quality and fast delivery.

I placed an order on May 14 with a total value of €1,040.51. Four days later, I received a shipping notification with a DHL tracking number. However, to date, the tracking number remains untraceable, and there has been no clear communication or update from their side despite my having sent four separate inquiries.

This situation is very frustrating, especially considering that I have been a regular and loyal customer, relying on their services for all my purchases and upgrades.

Today is the 3rd of June and the last update from the DHL shipping status is on 27.05.2025, 03:22,
The international shipment has been processed in the export parcel center. After 8 days there is no movement at all

On the following day, 4th June, the tracking status was updated to "The shipment has been booked for transport on an aircraft." However, as of today, 11th June, there have been no further updates.

I'm fully disappointed at the quality and service commitment:
I got my RADON Deft 9.0 (170mm fully, 750Wh) EMTB in Sept 2024
- Sunringle SRX XD rear hub broke after ~2 months (I use mainly trail-mode)
- After months of riding lost, the repaired wheel lasted only 10km in forest and had to push the bike back (couldn't first believe that it's the rear hub which was fixed)
- Now I got the same unfit part to be assembled in a local shop ... customer experience continues...
That's why bought elsewhere DT Swiss 350 Hybrib wheel elsewhere not to spoil my precious season for this company policy. It's said by them that you can't get any other part for that, no matter what's the TCO, so forget the quality. My message here is that if you are a heavy-duty (105kg with some leg power) emtb-biker, make no mistake to lay your hands on this, where the weakest link is hidden in the transmission and service gives only excuses since Bike-Discount can't do better. I keep the lousy wheel as a backup and dare to go on local hills only if DT fails somewhere in future.