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Rated 1 out of 5 stars

After starting the returns process following the failure of their (now updated) Quick Detach connector on the Sport X strap. The Customer Relation Team offered a like for like replacement as long as I... See more

Rated 1 out of 5 stars

SCAM, ordered a hoverboard and a few other bits, they gave me a fake tracking number, ignored all my communications. Blocked me on Facebook. Absolutely disgusting. They have also changed their web... See more

Rated 1 out of 5 stars

SCAM Exactly the same has happened to me, ordered a Segway and a few other bits, had no communication since purchase! Just vile how people can do things like this to people in general never mind on t... See more

Rated 1 out of 5 stars

I purchase a strap and the box was pre opened by bllackrapid. They should have informed me that they open all packages before sending. I emailed customer service and asked why was the package opened a... See more

Company replied

Company details

  1. Sporting Goods Shop

Information provided by various external sources

BlackRapid makes the WORLD'S FASTEST CAMERA STRAPS. Our innovative camera straps were the first to hang the camera upside down and at the photographer's side, allowing them to be "hands free." When ready to take a shot, it's as simple as Grab, Glide, Click.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

856 reviews

5-star
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Rated 5 out of 5 stars

Love the curve

I have had the original strap on my camera but got a new camera and a new strap. I am a small framed female and the curve is perfect for me. I miss my little pocket though on the strap,

9 March 2017
Unprompted review
Rated 5 out of 5 stars

Camera Strap

I found this camera strap easy to set up and use. I often carry my camera with an extended lens and the strap allows me to do this much more comfortably and still allows quick access.

20 February 2017
Unprompted review
Rated 1 out of 5 stars

Poor customer service - rude email exchange

I purchase a strap and the box was pre opened by bllackrapid. They should have informed me that they open all packages before sending. I emailed customer service and asked why was the package opened and I was rudely responded to. Stating that I need to send her pictures and that they open and preassemble. The item looked used.

2 January 2017
Unprompted review
BlackRapid logo

Reply from BlackRapid

We're sorry to hear that we didn't meet your expectations with our packaging. We are opening each of the online ordered boxes in our warehouse in Seattle and re-sealing them individually. Our shipping department is taking the time to apply all of our Lockstars to each strap since customers have relayed issues with attaching the Lockstars to their straps on their own. This is an important component to keep your camera securely attached, and it is our goal to make your use of our product easier. We do our best to meet customer needs and fulfill their wishes. I can guarantee you that the strap you received has not been used, and we regret that you were inconvenienced. If you would still be interested in an exchange for a strap that has not been opened and upgraded, we are happy to work with you do make that happen. Please reach out to us at Marketing@blackrapid.com.

Rated 5 out of 5 stars

Good and reliable products & company

This time I ordered something small, a lock-grip for the sport-sling strap. It came super fast through the mail, and before I left for my trip. There was as much attention to this small order as to one that could have been so much larger. Thank you BR.

2 January 2017
Unprompted review
Rated 1 out of 5 stars

Poor quality

The LOCKSTAR Connect R3 Cover broke on the first use. It is cheap and flimsy material. I'd like a refund of the two that I purchased.

28 December 2016
Unprompted review
Rated 5 out of 5 stars

Product and Service

This is a company has achieved high quality in their product and in their customer service...I will definately be a repeat customer and recommend them to others as it was to me.

Thank you for your professional way of doing business and keeping on top of customers purchases to their shipments. A+

19 December 2016
Unprompted review
Rated 5 out of 5 stars

Very good

the first thing I noticed after unpacking it was the excellent quality of materials and attention to detail. After wear it understood fast to have to do with a professional product. Having tried other straps but I can say that this is definitely the best. A great product, comfortable and safe. Suitable for extreme use. The strap is very light. It fix quickly to the camera.
I would like to thank all the Blackrapid staff for the excellent service. The shipment was very fast. My experience is positive 100%

5 December 2016
Unprompted review
Rated 5 out of 5 stars

How it should be done...

I got my order in a very timely matter and everything was OK.

The only thing to criticize is: I had to confirm my address and the last digits of my creditcard number and all this information was available from BlackRapid in the same E-Mail and could have been copy and pasted. This does not make the process more secure.

9 November 2016
Unprompted review
Rated 5 out of 5 stars

Happy with my service

I ordered the wrong strap online (since the website was a little unclear). I ordered the sport left, when I really needed the right. My mistake. I contacted customer service, who advised I should order the correct one, and return the current one for a full refund. It was processed immediately, in full, and with no problems. I also had an extra email from customer service, to let me know the refund had been processed. I also liked the fast (free) shipping. Typically I expect fast OR free, they give both. I'd buy from them again I like their product, and the service was great.

4 November 2016
Unprompted review
Rated 5 out of 5 stars

Excellent experience

There is not much to say. I placed a order and it was delivered one thing they can improve is their website

1 November 2016
Unprompted review
Rated 5 out of 5 stars

Neck Saver!

Great strap! Takes the weight of a heavy DSLR off of the neck and makes hiking much more enjoyable!

31 October 2016
Unprompted review
Rated 5 out of 5 stars

This system works well and is secure.

I wanted a system for carrying 2 cameras. This works well and leaves my hands free. I can split the system to carry only 1 camera if I need to. My favorite part is the extra piece that secures the camera strap attachment point on the camera to the locking snap ring in case the tripod mount would ever come out.

30 October 2016
Unprompted review
Rated 5 out of 5 stars

Best Hiking Strap

It is a new world with the Backpack Breathe strap from BlackRapid. This strap has solved a battle I have been fighting for years while out on the trail. How to efficiently manage backpack straps and camera straps. I can't believe it took me so long to find this strap—easily customizable, super adjustable, tons of options, and quick to release (and configure). If you find yourself constantly struggling with camera position and straps getting tangled this guy will solve all of your problems. Get it, get it now.

27 October 2016
Unprompted review

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