Just been to this store in LeamingtonSpa. Icould not fault the service in any way. The man serving me listened to the problem i had, collected the parts up from the store, showed me how they all fit... See more
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The counter staff at BPS Timber were - as always - attentive, friendly and helpful. In this case they also offered some useful advice on how to finish plywood for use in a floor. Definitely the most... See more
Company replied
The day before my delivery I had a call to say they were concerned at the quality of some of the wood I’d ordered but that to get exactly the same would mean a delay. Instead they offered me an upgrad... See more
Company replied
Good value for money with easy to use online ordering and cheerfully delivered. Just remember to take the VAT off the total to get free delivery over £150 (ex-VAT)... Will definitely be using BPS... See more
Company details
- Building Materials Supplier
- Bathroom Supply Shop
- Kitchen supply shop
- Landscaping Supply Shop
- Timber merchant
- Plumbers' merchant
Written by the company
We are an independent builders merchants that can supply all you need to help develop your project. Established in 1934, we have been run by the Dibble family for over 50 years taking us from a traditional builders merchants to a one stop shop for developing your home; perfect for trade, DIY-ers and those just finishing that never-ending ‘odd job’. Customer Service BPS has a reputation for going that extra mile to help its customers and our exceptional service really sets us apart. Friendly and reliable: many of our staff have been working here over 30 years and it is their extensive knowledge of the products and that keeps people coming back to bps. Stores Near You With Seven branches across the Warwickshire, Gloucestershire and Worcestershire areas, you will not have to travel far to find us and if you cannot find what you’re looking on our site please feel free to give one of our branches a call, we are always more than happy to help.
Contact info
bps Leamington Spa, Tachbrook Park Drive, CV34 6RH, Warwick, United Kingdom
- 01926 468002
- ecommerce@bandps.co.uk
- www.bpsbuildit.co.uk
4.7
Excellent
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Building & Plumbing Supplies Ltd
Hi Ken,
Thank you for your 5-star review!
With a newly revamped shop our team at BPS Dorline and Timber are eager to help. We hope to see you back soon.
Best wishes,
The BPS Team.
Poor customer relations
Bought four tubs of grout and explained it might be more than I needed. Was told I could return what I didn’t need. Used three tubs and went to return the fourth one and was told that there was a ten per cent charge for returns!
Pointed out that I was not informed of this charge when I made the original purchase
One of the staff was extremely rude and argumentative and the till would not allow the full refund.
Asked to see the manager and was told he was not in.
Be careful with BPS as this seems to be a new policy which was not explained on when making the purchase earlier in the week. Not a happy customer
30 June 2023
Unprompted review
The staff always deliver with their…
The staff always deliver with their customer service and attention to detail. Thanks guys 👌
16 June 2023
Reply from Building & Plumbing Supplies Ltd
Dear Kevin,
Thank you for the fantastic review! We truly appreciate your kind words and are thrilled that you've had a great experience with our customer service. Looking forward to serving you again soon!
Best regards,
The BPS Team
Great service delivered early than…
Great service delivered early than expected with online delivery dates no phone calls all done in a minute on the internet
8 June 2023
Reply from Building & Plumbing Supplies Ltd
Hi Stephen, -
Thank you for the 5-star review!
We strive to make ordering your building materials as easy as possible. Whether it's fast and efficient delivery or hassle-free 24/7 online ordering; we're here to make it go smoothly.
We look forward to seeing you again soon,
Best wishes,
The BPS Tewkesbury Team.
Excellent Service
The day before my delivery I had a call to say they were concerned at the quality of some of the wood I’d ordered but that to get exactly the same would mean a delay. Instead they offered me an upgraded (higher price) product but never charged the difference and delivered on time. The goods supplied were excellent quality. Very impressed!
6 June 2023
Reply from Building & Plumbing Supplies Ltd
Dear Darrell,
Thank you for your review!
Our high quality timber and attention to detail is something we take pride in here at BPS and it's great to hear you were pleased with your order.
We hope to see you again soon,
The BPS Tewkesbury Team.
Helpful delivery drivers
Small order: bulk bag sand and some Osb boards all too bulky forme to collect.
Good communication and delivered on time.
6 June 2023
Reply from Building & Plumbing Supplies Ltd
Dear John,
Our delivery driver's are always ready to go the extra mile to help you with your order.
We hope to see you again soon,
The BPS Southam Team.
Always a most pleasant & helpful firm…
Always a most pleasant & helpful firm with whom to deal. Excellent!
6 June 2023
Reply from Building & Plumbing Supplies Ltd
Hi Tim,
Thank you for your 5-star review.
We hope to see you again soon at our BPS Bidford branch.
Best wishes,
The BPS Team.
Very friendly chap and speedy delivery 👍
1 June 2023
Reply from Building & Plumbing Supplies Ltd
Hi Susan,
We're glad you enjoyed your time at BPS Southam.
We hope to see you again soon,
The BPS Southam Team.
The driver was very helpful and polite…
The driver was very helpful and polite and made the delivery stress free.
23 May 2023
Reply from Building & Plumbing Supplies Ltd
Hi Debra,
Our team of drivers always look to make the delivery process as easy and hassle-free as possible.
We hope to receive an order from you again soon,
The BPS Cirencester Team.
I love that I can order online
I love that I can order online. I would have given 5 stars but when I ordered and set a date for delivery they were out of stock of one item which was not what it said on the website, so they to change my delivery date. Having said that I use them on a regular basis and I like the company
24 May 2023
Reply from Building & Plumbing Supplies Ltd
Hi Lorna,
Thank you for your review.
We appreciate your continued support of a local, family ran builders merchants.
We look forward to your next online order.
Best wishes,
The BPS Team.
quick delivery as always driver was…
quick delivery as always driver was bri;;iant put goods where i needed them good value for money
8 May 2023
Reply from Building & Plumbing Supplies Ltd
Hi Richard,
Thank you for your review.
We always try our best to provide hassle-free and speedy delivery for our customers.
We look forward to seeing you again soon,
The BPS Tewkesbury Team.
The very nice delivery driver rang me…
The very nice delivery driver rang me to say he had left the items safely in my driveway. Thank you very much
8 May 2023
“Saw isn’t working”
Ordered some wood online, went to collect it and they didn’t have what I wanted and even if they did their “saw wasn’t working” so they wouldn’t have been able to cut what I wanted to the size I wanted.
Popped back in a couple of weeks later and had the same experience….
25 April 2023
Reply from Building & Plumbing Supplies Ltd
Dear Tracey,
Thank you for your feedback! We're thrilled to hear that our ordering process was quick and easy for you. Customer satisfaction is our top priority, and we're glad we could deliver your order on time. If you ever need anything in the future or have any questions, feel free to reach out to us.
Kind regards,
The BPS Cirencester Team.
Great commutation and service
26 April 2023
Great service.
Everything went well. The batons I purchased were cut to a size that I could get in my car and they helped load it.
24 April 2023
Reply from Building & Plumbing Supplies Ltd
Dear Phil Bowden,
We're delighted to know that you had a great experience with us. Our team is always here to assist you, and we're glad that everything went smoothly during your purchase. Should you require any further assistance or have any more projects in mind, don't hesitate to let us know.
Best wishes,
The BPS Southam Team.
Will use again
Ordered two sheets of ply, arrived on my chosen delivery date. Good price. Minor negative point, it would have been good to get a confirmation email that the delivery was happening on the chosen date
4 April 2023
Reply from Building & Plumbing Supplies Ltd
Dear Staniforths of Malvern,
hank you for your kind words! We're glad you found our ordering and delivery process easy and convenient. Your feedback is valuable to us, and we'll take note of your suggestion regarding the confirmation email for delivery dates. We hope to serve you again soon, and if there's anything else we can do for you, please feel free to get in touch.
Best wishes,
The BPS Tewkesbury Team.
Reply from Building & Plumbing Supplies Ltd
Dear Paul,
Thank you for your comment! We greatly appreciate your continued support and loyalty over the years. It's our commitment to provide you with excellent service and fair prices, and we're thrilled to know that we've met your expectations. If there's anything specific we can do to further improve your experience, please don't hesitate to reach out to us.
Best wishes,
The BPS Dorline and Timber Team.
Reply from Building & Plumbing Supplies Ltd
Dear Robert,
Thank you for choosing us! We're delighted that you had a positive experience with our online ordering and delivery services. Should you have any further inquiries or need assistance with anything, our team is here to help. We look forward to serving you again in the future.
Best wishes,
The BPS Leamington Team.
Helpful in store located what I required
4 April 2023
Reply from Building & Plumbing Supplies Ltd
Dear Deborah,
We're thrilled to have been of help to you! It's great to know that our in-store team assisted you in locating what you needed. If you have any more requirements or any questions, feel free to contact us. We're here to make your shopping experience as smooth as possible.
Best wishes,
The BPS Tewkesbury Team.
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