Burt's Bees Reviews 87

Love their products, HATE their customer service. I received a free mirror with one of my orders a while back but the mirror was broken on arrival. I contacted customer service about it four different times and I would have been better off talking to a brick wall. They were not helpful at all and I never received a replacement mirror.

Received a sample of a moisturiser which I absolutely loved so asked for more products for xmas last year and can honestly say every item is brilliant so if your looking for beauty products to give as gifts this year I highly reccommend you give Burts Bees a go.

I purchased Burts Bees lip shimmer from debenhams.I found this product very painful,lips were burning immediately. Tried it a few times with the same results.Thought this strange as I assumed it was natural. I have used numerous brands before with no problems.I emailed debenhams and they told me because I had used it they couldn't help.Contacted Burts Bees no help there either, very dissapointing.

Ordered a few products because I had a voucher code and wanted to 'try before I buy' the full size product.
The lip-balm stick smells and feels great on your lips. The almond milk hand cream is amazing, the smell of the product is addictive! I will certainly be ordering a bigger size and putting the small one in my handbag!
I remember seeing Burts Bees at a pharmacy show years ago, before they had launched and their products where great then and even better now.

I found a great deal online after being tipped off by a friend, and ordered 2 packs of their clearance products. I received an e-mail confirmation of my order, then promptly forgot all about it - I suppose I'm so used to companies e-mailing me again when they've despatched my order that when I didn't have any further messages from them I just didn't think any more about it. It was only a chance conversation with someone more than a month later that reminded me that I'd placed an order and never received anything. I got straight on to their customer services by e-mail to explain all this and ask whether they'd despatched my order. I was horrified to be told that yes, it had been shipped out and there was a signature by someone I'd never heard of accepting the delivery. However, customer services were very helpful in the circumstances, bless 'em, and arranged another parcel to be sent out to me which I received very quickly, so I didn't miss out on my lovely Burts Bees beauty products after all. I have enough for myself AND some luxury stocking fillers for Christmas - I'm very happy with both the products and the customer service I received, thanks to all concerned, although I'd suggest a despatch confirmation e-mail might be a good idea in addition to the order confirmation one.

Although their products are good, albeit expensive I have stopped buying from them after I wrote to them about one of their products and didnt receive a reply, I followed it up with a telephone call, they took my details and promised a return phone call - that was about 2 months ago..... I am still waiting. I have decided to use another brand instead, sloppy customer service to means they do not appreciate their customers and how much they spend with them. There are plenty more products out there that can rival burts bees and I have just gone to one of them.