Calissa Reviews 

479
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

I do appreciate that Calissa took many effort to ship my products I ordered to Germany. There were many problems while shipping, Calissa team helped me to change another trustworthy shipping company a... See more

Rated 5 out of 5 stars

I ordered a number of products all of which were of great quality. The calm balm with lavender has benefited my elderly father not only with a moisture barrier but the benefits of lavender helps kee... See more

Rated 3 out of 5 stars

Unfortunately my eyebrow powder arrived broken & crumbled in its packaging. Nothing else in the box was broken & it was well packaged so I’m assuming it was broken before it left the warehouse but was... See more

Company replied

Company details

  1. Beauty supply store
  2. Beauty product supplier
  3. Hair product shop
  4. Health and beauty shop

Information provided by various external sources

Looking for a beauty fix in a flash? You've come to the right place. We believe in beauty made easy and fabulous made fuss-free. Welcome to Calissa. Your beauty. Your way.


Contact info

3.1

Average

TrustScore 3 out of 5

479 reviews

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3.1

All reviews

(479)

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Rated 1 out of 5 stars
Calissa logo

Reply from Calissa

Hi Carmen,

I am sorry your order hasn't arrived yet, I've sent you an email to try and fix the situation.

Looking forward to hearing from you,

Kind Regards,
David.
Customer Service.

Rated 5 out of 5 stars

Good products and service, long delivery time and beware of customs

Update 01.01.21
Calissa refunded the full fees to me.
Over all excellent service!
Thank you for the support.

Update 29.01.21:

Order arrived today after 16 days. The product is excellent, also the Service and Communication.
Be aware, that now you have to pay toll, because of the Brexit.

My first and last order. Postage from China is faster than Calissa‘s logistic Partner Landmark Global.
Still waiting for my parcel, tracking stopped after a few days. Will press charges against this shop.

27 January 2021
Unprompted review
Calissa logo

Reply from Calissa

Hi Michael Hofer,

Thank you for contacting us via TrustPilot, we're very sorry your order hasn't arrive yet.

Your order was dispatched on the 14 Jan with tracking number LE119289176BE which you can follow on https://landmarkglobal.com/en_GB/

We are a UK based company so our delivery estimate for your order is from 21st of Jan to 4th of Feb.

If you click "Full Event History" you can see the latest update is "Arrival from abroad Fri, 22 Jan, 15:21 GMT Germany" which means it's still on it's way to you in the Germany Postal Service.

If, for some reason, your order doesn’t arrive within these dates then please get in touch and we will be happy to find a solution.

We'd be happy to help you out, I've popped you an email to help resolve the issue.

If you could get back to us, we would be happy to fix this problem as quickly as possible.

Looking forward to hearing from you,
David.
Customer Service

Rated 4 out of 5 stars

Love the product I ordered

Love the product I ordered, I regret not paying for tracking because the product did take more than 30 days to arrive l, but that can be expected from overseas shipping right now.

22 January 2021
Rated 4 out of 5 stars

Slow delivery but great customer support

When the item I ordered did not arrive within the stated timeframe (I did not pay for tracking), I contacted customer support and they were quick to resend the item, which still arrived late, but got here nonetheless. Great service otherwise, and the product came as expected!

21 January 2021
Rated 5 out of 5 stars

Best customer service experience ever

Best customer service experience ever! I had purchased some hair products and inputted the incorrect post code on the website so that the parcel was sent to the wrong address. They resent it to me at their own expenses. David really showed how important is the customer for them and also offered an additional 15% discount for future purchases. From now on I will just buy from them, no other websites!
Monica

4 January 2021
Unprompted review
Rated 5 out of 5 stars

Would purchase from them again!

Although my package arrived a bit late I think that was simply due to COVID set backs and it only came about a week late which isn’t long anyway. However when it did arrive it was in perfect shape and the brush I got (Denman Brush) works incredibly well. Overall extremely happy with this purchase.

13 November 2020
Rated 5 out of 5 stars

Excellent Service, Powerful Mouthwash

Excellent service and fast shipping! I ordered the cinnamon flavored and spearmint flavored Marvis Mouthwashes. Both were powerful (all you needed was a couple drops of Marvis in a shot glass size of water and you're good to go)!! I wished I could say that I enjoyed both flavors; unfortunately, both had a slight off taste. This taste interfered with the great cinnamon and spearmint flavors of the mouthwashes.

7 November 2020
Rated 5 out of 5 stars

An Unexpected Success!

I received the denman brush I ordered in perfect condition, and have been using it with no issue! I was worried about buying a knock-off by accident because I couldn't seem to find the brush anywhere and the ones I did find were very suspect. I was so pleased to see this store was selling them at a good price and shipped to Canada! The brush, of course, was completely legitimate and works wonders for distributing product through my curly hair. I will keep this store in mind for future purchases.

3 November 2020

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