CAR FROM JAPAN Reviews 

452
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and stress-free import process, highlighting the excellent communication and quick response times from the helpful and professional staff. Many reviewers note that the vehicles received are exactly as described and arrive in great condition, making the overall purchasing experience highly satisfying. However, some customers reported discrepancies with vehicle condition, such as undisclosed paintwork, engine issues, or parts that were not as expected. Others encountered challenges with vehicle availability or registration, and a few felt the need for external brokers during the import process.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising that vehicles arrive in great... See more

Service

Users describe positive interactions with service, highlighting the company's efficiency and helpfulness in... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, quick responses, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and timely... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting that their questions were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My entire buying and importing process went as smoothly as I could have hoped. Car From Japan took care of everything for me in a very timely manner, answered every question I had, and helped with eve... See more

Rated 5 out of 5 stars

As always, Car From Japan is excellent! Great communication the whole way. The Stagea is fantastic and arrived in great condition. I plan on purchasing more vehicles in the near future. I would recomm... See more

Rated 5 out of 5 stars

I imported a Suzuki Lapin to the UK with the help of Kumi at CarsFromJapan and the entire process was seamless and stress free I will happily use their service again in the future the car is a... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more


Company details

  1. Auto market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

452 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(452)

308 reviews in the last 12 months

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Rated 3 out of 5 stars

Miscommunication

I didn’t like how I was not informed of having to get an agent and a transporter.
But I love my Suzuki. Just last year it flooded here in Merritt island Florida we were on national news. Well me and my little Suzuki ever were out there delivering in 14+ water levels. My Suzuki is my daily driver for work. 60 miles a day.

12 August 2025
Unprompted review
CAR FROM JAPAN logo

Reply from CAR FROM JAPAN

Hi Denise,

Thank you for sharing your feedback with us. We appreciate you pointing out the communication regarding the need for an agent and a transporter, as this helps us improve how we guide customers through the process.

We’re also glad to hear that you’re enjoying your Suzuki and that it has been a dependable daily driver for you, even in challenging conditions. It’s always great to know our vehicles are serving their owners well.

Thank you again for taking the time to leave a review. If you need any support in the future, please feel free to reach out.

Kind regards,
Car From Japan Team

Rated 5 out of 5 stars

Precision and professionalism

Car from Japan not only offered an extensive inventory, but their detailed descriptions showed you exactly what you were buying. And their on site guide helped tremendously with the process of getting paperwork filed out.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

The easiest way to get your Kei vehicle

Cannot recommend Car From Japan highly enough if you’re looking to import a Kei vehicle! They made what can be a daunting process incredibly easy and will be with you every step of the way. I couldn’t be happier with my vehicle or the level of service I received from them. If you’re thinking of importing a vehicle from Japan, these are your guys.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

ME HAN ESTAFADO MAS DE 500 euros

NO COMPREIS AQUI!!!
ESTAFA!!!

El 11 de diciembre del 2025 me atendió un señor que se llama Austin y fue amable todo el momento. Cuando pague los 9.585,73€, (exportación,seguro…todo) resulta que a los 4 días me escribe diciendo que han perdido los papeles originales de exportación y que me van a devolverme el dinero integramente. El dia 3 de enero de 2026 me llega un aviso del banco en el que me han devuelto 8.999,32€. Se han quedado por la patilla 586,41€. Llevo 3 días escribiendo por WhatsApp…por su pagina web en la sección de inqury del coche…también e escrito correos… y nada de nada todo humo…
————————————————————————

DO NOT BUY HERE!!!
SCAM!!!

On December 11th, 2025, I was assisted by a man named Austin, who was polite at all times. When I paid €9,585.73 (export, insurance, everything included), four days later he contacted me saying that they had lost the original export documents and that they would refund me the full amount.

On January 3rd, 2026, I received a bank notification stating that only €8,999.32 had been refunded. They kept €586.41 without any explanation.

I have been writing to them for three days via WhatsApp, through their website in the car inquiry section, and also by email… and there has been no response at all. Nothing but empty promises.

11 December 2025
Unprompted review
CAR FROM JAPAN logo

Reply from CAR FROM JAPAN

Dear rgomezcs,

Thank you for sharing your experience. We truly understand how frustrating this situation must have felt, and we appreciate the opportunity to clarify.

Regarding the refund: the full amount of USD 11,026.00 was refunded in full from our side via international bank transfer, with official bank documentation available to support this. We DID NOT retain any portion of your payment.

The difference you mentioned is unfortunately caused by BANK CHARGES, INTERMEDIARY BANK FEES, or CURRENCY CONVERSION applied by banks involved in the transfer, which are OUTSIDE our control and are NOT received as well as get advantage by us.

We have reached out to you directly via email with full documentation and would be more than happy to assist further.

Kind regards,
Car From Japan Support Team

Rated 5 out of 5 stars

Car from Japan is amazing company to…

Car from Japan is amazing company to import vehicles from Japan, the staff and the response are on point. Their integrity is very admirable doing business with CFJ very trustworthy. Love doing business with this company and would highly recommend them. I will be purchasing another vehicle in the future again. Received my KEI truck in a very good working condition and I’m enjoying it’s fun to drive.

3 December 2025
Unprompted review
Rated 4 out of 5 stars

It's rather easy to buy and ship a…

It's rather easy to buy and ship a vehicle from another country. CarFromJapan handled everything expertly, ensuring that bureaucratic hangups were unlikely. I especially liked the included English translation of the export certificate, which made working with my local department of motor vehicles a breeze. After restoring key mechanical components, I've driven my 2000 Honda Acty daily to work, and it's been a pleasure to stick it to the American auto industry. Only one persistent issue with the radiator cooling fan keeps this from being a 5-star review, but even then, CFJ is helping me with diagnostics from half a world away.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Went Above and Beyond!

They were above and beyond with how helpful they were! Basically every question I had they answered fairly quick and even questions that my broker was unsure about. I plan on using them again when I pick up another vehicle

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Ready to do business again.

They were very helpful and quick to answer all my questions. The process was very smooth and I'm already planning on doing business with them again. They also provided great post delivery assistance, answering questions and reaching out.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Go for it!!

Starting off by saying that I’m trusting a company from across the ocean to send me a vehicle from just pictures on their website. But…the process was very smooth. Communication was excellent and I was kept in the loop during the entire process.

18 December 2025
Unprompted review

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