Casino kings Reviews 

110
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with withdrawals, often experiencing long delays and funds remaining in a pending state for extended periods. People frequently found the customer service unhelpful, noting vague responses, poor communication, and difficulties in resolving problems, particularly with verification. Reviewers also faced challenges with their accounts, including some being closed without clear reasons when attempting to withdraw winnings. However, some customers also noted positive experiences, particularly regarding the speed of withdrawals and timely receipt of their winnings. A few other people also felt that the game play was excellent and the site was great overall.

What people talk about most

Payment

Consumers find payment to be a source of significant frustration, primarily due to prolonged withdrawal... See more

Customer service

People report negative experiences with customer service, citing a total lack of communication and unhelpful... See more

Website

Customers consistently note negative experiences with the website, with many reporting issues such as bugs,... See more

Response time

Reviewers highlight negative aspects of response time, with many experiencing significant delays in... See more

Refund

Customers express significant dissatisfaction with the refund process, with many reporting extended waiting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

No problems making deposits happy to accept payments ...however Uploaded ALL required documents for verification - ●7 days later still not approved all docs (only my ID) - been on mult... See more

Company replied

Rated 1 out of 5 stars

I went through a multi-round job interview process where I had to create assets and content for these people and they straight up ghosted me. I'm posting here because they lack any indeed/glassdoor... See more

Rated 1 out of 5 stars

3 weeks now and still waiting for my withdrawal to be processed. I was assured by the company it would take no more than 3 days to be verified. I have sent countless emails with no response. No apolog... See more

Rated 1 out of 5 stars

AVOID- I deposited £50 and used the code WKND500- received a pop up that said 'you have just won £100 - 100FS on (golden sands or something) When opening the game it gave me 100 free spins at 20... See more


Company details

  1. Casino

Written by the company

Step into the realm of Casino King, where luck bows to you! This isn't just any online casino and sportsbook; it's where the savvy meet the stylish. With a crown on your head and a winning hand in your pocket, Casino King lets you play like royalty. Get ready to reign supreme in a world where every spin, bet, and roll is fit for a king!


Contact info

1.9

Poor

TrustScore 2 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(110)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BRILLIANT!

BRILLIANT!!
I can’t seem to understand these reviews on here.
If there is money held due to verification then they’re just following standard gambling procedures… that’s law…
Once again this month I’m up by over £1,000!!
BEST site ever & can self exclude for how ever long you want which is a really helpful tool.
Payouts vary from 10 minutes to max 3-4 hours (normally within the hour)
Thankyou guys!!!
Sophia!! Xx

15 May 2025
Unprompted review
Casino kings logo

Reply from Casino kings

Hi Sophia,

It’s great to hear you’re enjoying your time with us and even better to hear about your recent wins!

We’re glad you find the self-exclusion feature helpful and that our payout times are hitting the mark. We really appreciate your feedback.

Thanks again for being part of Casino Kings!

Best,

The Casino Kings Team

Rated 1 out of 5 stars

Let me deposit then took all my money…

Let me deposit then took all my money wouldn’t pay out trying to withhold my winnings even after the live chat agent said they would pay me now refusing to pay anything don’t use and stay away I will be contacting the gambling commissions

11 May 2025
Unprompted review
Rated 1 out of 5 stars

Shocking site no returns for ur money…

Shocking site no returns for ur money closed my account RIP OFF Stay well clear .....

12 May 2025
Unprompted review
Casino kings logo

Reply from Casino kings

Hi ME,

Please be assured that all games available on Casino Kings operate using certified Random Number Generator (RNG) technology.
These systems ensure that every spin is entirely independent and based purely on chance. Our RNG systems are in place to uphold the highest standards of fairness and integrity.

If you have any specific concerns or would like us to look into something further, please do not hesitate to contact our support.

Kind regards,
The Casino Kings Team

Rated 1 out of 5 stars

Absolute scammers

Absolute scammers. Deposited £10 and was waiting for the £35 in free bets to hit my account but they never arrived ( what a surprise after reading the reviews ) I haven't bothered chasing them for it as I know it will be a waste of time. AVOID.

2 May 2025
Unprompted review
Casino kings logo

Reply from Casino kings

We are sorry to hear that you encountered issues while trying to claim the Sports Welcome Bonus. Unfortunately, we could not match any user activity with your name and the specified timeframe.

If you continue to experience issues, please do not hesitate to contact our Support Team at customersupport@instantgamesupport.com.

To qualify for the Sports Welcome Bonus, you must place a minimum bet of £10. Once this requirement is met, you will receive a £35 Free Bet Bonus.

You can review the full terms and conditions at the following link:
https://lobby.casinokings.com/promotions

Summary of the Offer:
Receive a £35 Free Bet upon your first deposit.
Make a minimum deposit of £10 and place bets totaling £10 or more to qualify.

Rated 2 out of 5 stars

Wel still waiting on my ID to be done…

Wel still waiting on my ID to be done as still peading an also my withdrawals don’t look like they wanna pay me as it’s a 500 win an all so a 80 pound win they fast enough to take ur money I will change my review once this as been done or I will be takeing this the the gambling commission

29 April 2025
Unprompted review
Casino kings logo

Reply from Casino kings

Hi Dean Kendall,

We can confirm that your verification was successfully submitted and approved, and your withdrawal was completed shortly thereafter.

If you have any further issues, please feel free to contact our support team.

Rated 1 out of 5 stars

scammers !!!!!

scammers . i took the sports welcome offer but the refuse to give me my bonus saying i signed up using the casino link .yet i took a sports link from a betting welcome offer site that took me to the casino kings site and the sports offer . i clicked the sports welcome offer link , made my deposit and made my qualifing bet which i won . they now won't give me what i was promised , making up lies saying i used the casino offer even though the proof is in my account history . Nothing but Scammers

26 April 2025
Unprompted review
Rated 3 out of 5 stars

Account name andrea skinner

Account name andrea skinner
So far so good I just joined bout an hour ago made a withdrawal waiting on it to come to my bank if that runs smoothly then I will upgrade to 5 stars

21 April 2025
Unprompted review
Rated 1 out of 5 stars

I opened an account with casino kings…

I opened an account with casino kings no issues deposited fine no issue made my withdrawal no issue first time round of 175 pound, then won again and proceeded to try withdraw 435 pounds which was then declined and asked for more verification, not a problem gave them the verification withdrawal still not received or documents reviewed making it impossible to get a straight answer via chat and over email won’t state how long it will take to verify. Typical scam ploy to try keep hold of winnings hoping you will give up, I’m now at the point of going to small claims court and IBAS wouldn’t recommend unless you want to jump through hoops for winnings.

will update and change review if the matter is sorted out.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

About 50 euros played at Tome of…

About 50 euros played at Tome of Madness and wow...! It was a nightmare. An ongoing losing. No way a winning session could happen. That was creepy. I'm gonna pray they and their kids to be very very sick. Bunch of criminals.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT!!!!!

Once again!!

12+ bonus games on fishin frenzy in about 30 minutes!! With excellent wins!!!

Another slot game with the bells AMAZING!! Won £80+

The roulette is FAB!!!! Lucky number 34 this time for me!!!

SUPER SUPER fast pay outs!! Not one issue with this site!! I would choose this over Ladbroke, uni-bet etc ANY DAY!!

Thanks guys!!!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

BINGO!

It’s been my casino of choice lately, I’d not played Bingo online before, but it’s fun. Support chat good, a great choice of slots, I’m happy. I’ve also had some good wins.

27 February 2025
Unprompted review
Rated 1 out of 5 stars

Scammers…offer £75 bonus with x50…

Scammers…offer £75 bonus with x50 wagering requirements 😂. So you would need to win above £3750 before any cash out.. not going to happen. Game win play is absolute shocking… £1300 game play in two days without no return… this website needs to be reported and investigated….

6 March 2025
Unprompted review
Rated 1 out of 5 stars

If I wer to sit & wrote every thing…

If I wer to sit & wrote every thing thats wrong with this casino I'd be here all week.. but I will say this.. I tried playing a game that was on the verge of breaking down last week a £20 deposit took me 5 & a half hours to finish. The game was closing down the spins wer spinning out so I had to log off then when I'd try to log back on the screen would be black it would take another half hr to log in.. then the game completely shut down & wouldn't play at all saying server error completely dead. When I headed to live chat to discuss this one of the agents i spoke with Kiriakos asked me "would u like to close ur account??" So so rude when I'm on here asking for some help. I contacted several agents explaining my issue not a single free spin or anything was offered for my troubles not even an apology from most. I was informed by one agent the games was facing technical difficulties, so then why let me deposit my money & use this broken game? Also if u set a deposit limit then go to play there is always an issue noone seems to know what's going on every agent tells u a different story. Major stress levels.. There is one good thing about this site & that is Simone. Simone will listen to u she will help u the best she can & she is a credit to this business also Mark. These two people will do theyr best to help u.. I asked another chat agent if I could have some spins as they wer allowing me to throw money away on a broken game, something for inconvenience.. the guys reply no we do not offer spins but am sorry for the "inconvenience" I sontcknow how these people get away with this. Managers do arnt accessible.. but they need to start making themselves accessible because theyr business is in ruins. I have played maybe once or twice and its been smooth but 9 times out of 10 there's a problem om deposit. Either the code don't work or the game won't play or I can't sign in.. there is ALWAYS an issue. Awful

27 February 2025
Unprompted review

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