Purchased through local supplier and fitted by local qualified installer. What a brilliant stove. Turned a large unused conservatory into a garden room by fitting a solid insulated roof and a Charnwoo... See more
Company replied
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Review summary
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March/April 2026 Bath Installation was professional and efficient. The team arrived on time, protected the furniture, did some serious drilling which resembled dust central! but after the installat... See more
Recently moved home and we installed a Charnwood C4 stove. We had a similar stove in our previous home which we didn’t think could be bettered, but the little Charnwood has surpassed all expectations... See more
Stove fitted, looks good, excellent instructions for use, produces lovely heat and large door window gives room a cosy feel when lit. Wish we had replaced our open fire years ago.
Company details
Written by the company
British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.
Contact info
Bishops Way, PO30 5WS, Newport, United Kingdom
- 01983 537780
- www.charnwood.com
4.7
Excellent
442 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My problem was given a detailed reply…
My problem was given a detailed reply by email. It gave me the items required and the cost. Their response was very swift. Absolutely terrific service.
3 March 2025
Unprompted review
We are absolutely thrilled with our…
We are absolutely thrilled with our Charnwood stove. It’s 2 kw bigger than our last stove. But we are burning less logs. Our very old farmhouse is now warm and comfortable. Oil Central heating cut down to just 2 hours a day. Fitted by kernow fires. 1st class team and now a fabulous fire.
21 February 2025
Great stove
Great stove. An Aire 5 which is currently pumping out heat for my new kitchen renovation. Easy to light and control, great to look at.
19 February 2025
Reply from Charnwood
Dear Neil,
Thank you for your review. We are delighted to hear you are pleased with your Charnwood Aire 5 🔥.
We really appreciate you taking the time to share your experience.
Warm regards
Charnwood
Lovely addition to our lounge..fire…
Lovely addition to our lounge..fire depends largely on the wood quality but no problems with the burner..
18 February 2025
Excellent after sales service
Excellent after sales service, understanding and kind.
25 February 2025
Unprompted review
stove meets spec
17 February 2025
Love the stove it’s keeping us lovely…
Love the stove it’s keeping us lovely and warm!
15 February 2025
Astonishing level of care and…
Astonishing level of care and expertise, truly exceptional level of professionalism from Bob
19 February 2025
Unprompted review
Looked at many different wood burning…
Looked at many different wood burning stoves and finally decided to purchase the Aire 5 after keeping going back to it. This product seems value for money and looks very good in our free standing surroundings. Nice large glass frontage and easy to use
11 February 2025
So easy to clean give a nice amount of…
So easy to clean give a nice amount of heat looks great
10 February 2025
Easy to light, use & maintain.
Easy to light, easy to use, brings a warm presence to my home.
31 January 2025
The service I received was excellent.
The service I received was excellent.
Co operation between installer and the community group was good.
If we came to install a second wood burner we would certainly approach Charn wood and Prentice stoves.
6 February 2025
Clean and efficient installation.
Clean and efficient installation.
Room heated more efficiently while burning less logs.
Overall very happy.
23 January 2025
Work done when promised
Work done when promised, no mess. Finish great, really pleased.
31 January 2025
Very impressed with the whole Charnwood…
Very impressed with the whole Charnwood experience from installation through to advice given and the performance of our wood burner. Very efficient.
6 January 2025
Very good thank you.
23 January 2025
Quality Solid fuel burnner…
Nicely manufactured piece of equipment delivered and fitted by a third party. Looks even better than expected. The quality of construction and finish is exceptional.
20 January 2025
The log burner we chose is beautiful
The log burner we chose is beautiful. Very pleased with it, works well & construction good .
12 December 2024
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