Charnwood Reviews 442

Stove works well and looks great.

We are very pleased with the fire once it arrived - however it was two days late arriving with the company fitting it, we were told it was due to an IT issue on Charnwood’s part, not really good enough, it also transpired that your customer service department could not tell our fitters were it was and when it would arrive with them.

They were very prompt in sending the 10 year guarantee

Excellent stove but design let down by tool which is ok for grate riddling but not positive enough for safe removal of ash-pan, and storage position gets too hot to retrieve tool when stove is lit.

Dan came and did survey he was great and made everything after, installation, and showing me how it use fire.
Kev, Jordy and Mark did installation they were very professional very friendly,and cleaned up everywhere
I hadn’t got a chimney or fireplace so a lot of work was involved thank you to all at Kernow fires.

My recent order was processed in accordance with the company's terms and conditions and I was very happy with the goods I received.
Above and beyond this was the help I got from Robert Stockton in Technical Services in locating an extra part I needed for my stove which wasn't included in the spares listing.
I am very grateful for his assistance and appreciated his courteous manner and professionalism. Thank you.

We were very pleased with our new wood burner and the men who put it in , they were very helpful showing us how to use it , very clean workers very nice men thankyou

Very nice and efficent people to do business with!

Stove works well, not used it much yet. Chimney is a bit industrial looking but we can live with that. Still to test the oven but lots of lovely warmth and like the fact we can see the logs burning. it does seem a good quality product and not too expensive - the main cost is installation.

It's a very good stove, gives out lots of heat but there's an acrid metallic smfll when it's on still. I've had it for 2 months now and was told the smell would go after a couple of weeks of the fire being on.

Great product. Fitted really well too. Highly recommended

Smooth delivery - good quality product

Our new fire looks good and works very well!!! Happy customer......

Great crew ,Clean tidy, done 2hat tey said was better than we expected the fire.
Would recommend to everybody.

Nigel the installer was great, would totally recommend. Painless experience.

Quality products

Great team from the supplier through to the the people who fitted the wood burner , and then the wood burner which is excellent in that it is extremely efficient and warms not just the room but over all the downstairs even permeating up our stairs . We have not had the radiators come on since having it fitted . Far and above our expectations before we had one . Thanks to all concerned

Hagley stoves were very efficient. Charnwood c5 blu very efficient and works well. Staff at Charnwood very helpful with registering guarantee.

Despite its good reputation - I was a little dissapointed by my stove.
The overall quality isnt what I woud expect.
It burns reasonably well but actually doesnt last that long - I am getting through as many logs as on my old ancient stove.
The design of the firebox firebar means its very easy for logs to fall out when you open the door to refuel.

Love my Charnwood C5 stove. Heats my cottage and is very controllable. Highly recommended!