collectplus.yodel.co.uk Reviews 

Absolutely the worst custom service I have had the misfortune to deal with in many many years. Not only do they ignore urgent notifications for seriously delayed parcels sitting in collection depos they loose parcels for 3 weeks and refuse to send claims forms. How companies like Very allow them to damage their reputation by representing them I don't know. The live chat is a farce and they cut customers off knowing full well the complaint isn't over and complaints to senior management even more of a joke with their responses. NEVER EVER pay for signed for delivery as they refuse a refund despite the customers parcel being dumped like an unsigned for parcel yet they will claim they fulfilled their end so in affect stealing your money. The untoward damage to small business like mine is immeasurable and this company has cost me in excess of £70 in refunds to customers that they claim they don't have to cover. As for the 2-3 day delivery, a complete lie...try 7-10 if your lucky and 3 weeks plus for others

Been using Collect + for years and loved the service. Seen it was taken over by yodel. Tried to use the service and was quoted £4.80. When finalising the price jumped to over £12. Not good value. Another company ruined by greed.

Well done Yodel, you just completely ruined Collect+ as a delivery company. Prices were fair, postage was good etc. The recent change has massively increased the cost for the sender with little perceived benefit, in fact I think the service is worse! Literally £3 more for the same parcel, that is a massive increase! And at £300 insurance the increase is a staggering £9 - making the service extremely overpriced compared to their competitors. I can get Royal Mail Special Delivery 1pm with £500 insurance for over £7 less on the same package. How can the price increase so much? Absolutely insane! I will not be using Collect+ for parcels now moving forward, which will lose them a few hundred pounds a year just from myself - who knows what the total will be once everyone realises this.

Edit: And they have the gaul to ask for £0.85p for a signature. This is an absolute rip off!

We have used Collect+ for years BUT now that Yodel have acquired their name & swallowed them up we have noticed a decline in service.
We always used to get a VAT receipt/invoice for every transaction but now cannot get this.
We tried to contact them but this has been made extremely difficult. The chat line was hopeless. They just gave us an email address. We cannot get any response.
Why should it be so hard to get a VAT receipt for a transaction? Aren't they legally obliged to do this?
They send out plenty of happy, positive emails to encourage us to convert to the Yodel platform but when it's the other way round...nothing!
Just makes us want to look for an alternative courier.

I had been using collect+/yodel for my 1-2 parcels a month as they had a good service for a good price. I paid £7.49 for a 2 day service for an item worth about £100 weighing 2-3kg. Went to book one on today - a month after my last one - same service (now classed as yodel) but £12.49!!!! Now not a competitive price at all and a customer lost!!

I have recently started to use Collect+ Yodel, and to be fair the delivery was within the 2 working days as stated on their web-site. I had noticed a date after you have booked a parcel which was 5 days after despatch. As the parcels were being delivered within the timeframe on the web-site I was not too concerned.
However this week one of my parcels was held at their Basildon depot for three working days, to the 5th working days. And all I could get from Customer Service is that it is not due for delivery until 10 July.

Their web-site I believe is misleading, and OK I may only be sending out 10 - 20 parcels week at this time of year.

But if I cannot trust a company regretfully they have just lost a new customer very quickly - back to Hermes

Orded from internet parcel sent been at depot since 1st July and put on van then couple hours later booked back into depot. Called to complain and was cut off no one knows what is happening do not use. Very poor service

Collected my package from Sheldon News (b26 3jb) in Birmingham via yodel collect+. Item had clearly been opened and looked at. When I asked the till operator why this was open she said it came like that, YEAH RIGHT IT DID, lying filth.

I too must join the other 97% of people here in their condemnation of this company. They lost my item and refunded only the value of the item, not the cost of the (failed) delivery too. There is no justification for this. Why should users pay for collectplus.yodel's mistakes? Royal Mail and Hermes refund in full. I wonder if there is anyone with any authority (and common sense) at the company, looking at all these complaints and realising: "Yes, we need to change. Big time."

Parcels have arrived damaged multiple times and the don’t pay out and make it difficult to claim and complain. If they don’t want to pay what can you do. Let’s hope there will be a decent courier company in the future like Royal Mail but cheaper but I suppose you get what you pay for…

Worst service ever dropped my parcel off and never made it to the destination as a return for my catalogue which I will now get charged for. Do not use yodel

Awful service! My partner ordered from eBay and they claimed to have ‘attempted to deliver’ 2x then the next day says it’s delivered to customer. A week later we’re still out of a parcel! I can’t call the CS as the parcel is in my partners name (lived with 5+ years) and due to claims of data protection they refuse to give me any info! Trust me, I tried 5x and all resulted in being hung up on by them! My partner can’t call daytime as he doesn’t have time at work to make personal calls. How on earth is it possible that with tracking number, address etc info I have I can’t get info on a parcel that is meant for me but I can go and collect a Royal Mail parcel on my SO’s behalf with proof of id and address??? Anyways a week later, looks like someone got a delivery of a juicer that wasn’t meant for them! Also just to mention, not once during those 3x attempts did we get a phone call from Collect + asking where we were or when to redeliver!

Have to return a box to IKEA. Carried the box up to the local collection shop. Machines not working today and usually do not on a Sunday, apparently. Thanks for wasting my time on a Sunday.

Don’t bother worst service iv ever had don’t even deserve 1 star from 26th May and not delivered till 7.48pm on the 2nd June (paid for a 2 day delivery ) I was in contact with both companies but honestly all both could come up with was “I’m sorry” and wow has the prices gone up ....you can even pay extra “insurance” to make sure your parcel gets delivered on time ...shocking so I really wouldn’t bother as they pass you on to p2go ...so save your money and dont give yourself stress they are both useless ...no refund of any sort offered ....should both be ashamed treating paying customers the way they do and tracking just as useless 😏😡😡

I was spending around £50/£75 per week using CollectPlus for my Parcels. I say WAS because I will NEVER use them again!!!! I bought a label on 17/4/21 £2.79, and cancelled it immediately, as I did not need it. I have sent them my Bank Statements confirming the purchase and showing NO refund, yet 3 months down the line the have just told me after 55minutes on the phone that they have refunded it!!! And I need to send the statements AGAIN!!! All I wanted was my £2.79 back,even a credit to my account would have been sufficient! They have now lost me to a better Courier. DO NOT TRUST OR USE COLLECTPLUS!!!!! You have been warned.

DO NOT USE. I sent a parcel of clothes for repair, including an expensive down jacket, using the menders' third party generated label. I dropped the sealed box at the nearest collect+/yodel drop off point. After nearly two weeks delay, the package arrived at the menders, who opened it and queried the contents as they didn't match the pictures I had sent to them before dispatch. The parcel had been opened, the down jacket stolen and switched for three other items (presumably to match the weight of what has been stolen) and resealed before delivery. The recipient contacted them to report the theft and was told they would investigate and respond within 48 hours. They didn't. She called again and was told they had no record of the complaint, and she couldn't apply under the insurance policy as it was now outside of the timescale for investigation and claim. I have called a number of times since and they either hang up part way through the call, or promise to investigate and get back within 48 hrs and don't. I'm left without a cherished jacket, the victim of crime whilst my items were within Collect+Yodel's care, and no hope of any investigation, or compensation. This company employs thieves, doesn't care about its duty to take care of customers' goods, and does everything it can to avoid investigating or accepting responsibility, or paying insurance claims. I am now looking at alternative action to get to the bottom of this, get an acknowledgement of liability and an apology. IF YOU VALUE YOUR ITEMS, AVOID AT ALL COSTS.

Unbelievably bad delivery service!
Sent two parcels on the 8th, and after 10 days the customers contacted me saying they hadn't received there parcel.
I got in touch with them, and according to the tracking the parcels had never left the drop-off shop!!
They never got back to me, but they suddenly got delivered on the 21st!

I've sent a few hundred parcels with Hermes, and never had any problems, and after less than 10 with Collectplus, they mess up big time. AVOID!

Had been using collect plus for over a year sending thousands of pounds of items at £100-£200 in value. Never had any issues, since they joined with yodel in march two parcels have been lost. This leads to hassle and inconvenience for me and a annoyed buyer. They then give me poor feedback which effects my future sales. Collect plus name will soon be mud as yodel seems to employ anyone with an estate car who don't care if an expensive looking parcel gets "lost" . Time to go back to more expensive but reliable Royal Mail.

Don't send via here. Lost parcels first time using!! WHAT A JOKE OF A BUSINESS

I dropped my parcel off at the collection point but after several calls to both yodel collect plus and hunter boots, where I was returning the item, it was discovered that yodel had tried to pick the parcel up three times but the drop-off point could not locate it. Still waiting for a refund. Hunter boots tell me to contact collect plus and collect plus tell me to contact Hunter. Would never use again