collectplus.yodel.co.uk Reviews 

Absolutely rubbish, I was sent on a wild goose chase for my parcel, it was meant to be delivered to one shop that I visited multiple times that it was apparently signed for at, but then it was actually redelivered to a different store who didn't have it and told me to come back the next day. I called yodel and they said they'd open a second investigation to find out where my parcel is and never got back to me, this was getting to the last few days before it got sent back to sender,
which I told them about and was worried about as obviously I want my parcel, so because no one got back to me my apparently missing parcel has now begun the process to be returned but 'can't be found'. Absolute shambles of a company and shocking customer service, just got lied to and pushed off constantly, wasted so much time petrol and money for absolutely nothing. I will not be using them again!

I've used what was CollectPlus for a long time to send my parcels. I always found them reliable and delivery was normally 2-3 days. I had one parcel go missing and had easy contact with customer service and reimbursement within 8 days.

Now they are Yodel Direct they are SHOCKINGLY bad; deliveries now take 6-8 days (or more) the customer service is non-existent. I send maybe 3 parcels a week, a fair bit of use. One parcel recently disappeared from their tracking, so after 10 days I tried to contact them (this is a joke), eventually got through to someone on chat who told me after half an hour of a$$ing around that I needed to phone them and all the information they had provided to me was wrong (and for some random tracking no I'd never heard of).

It's now over one month since the date I posted the item, and 16 days since I opened the enquiry, still no contact and I can't seem to find anyone to help. eBay has refunded the seller, so I'm out of pocket of the item and the cost of post.

ABSOLUTE RUBBISH

I am now using Hermes instead!

useless. driver chat is 2 digits short. no option to redirect parcel. phone jsut reads out automated info and cuts you off. stupid robotic system

Terrible.
You claim to have left a parcel In my safe place. No sign of it or the card which is supposed to confirm delivery.
No email address given to lodge a complaint.
What a shambles!

Absolute nightmare, they falsely claimed to have delivered an item on their dodgy tracking system that I had purchased from e-bay.

Went through their process twice with complaints in finding out the whereabouts of the item and eventually was told “it is lost”. I have it in writing..

A week later, I get Royal Mail ticket to say item is at post office, pay and collect, I had to pay more towards this particular parcel that was already paid for in the first place.

They clandestinely posted it via Royal Mail and blamed it on seller, saying “it was probably a replacement item” when it was exactly the same item that I had purchased but was supposedly lost/delivered.

I have had to pay twice for this items postage and it was late in delivery too, their help desk will tell you give us 48 hrs but nobody will contact you thereafter.

It is like the blind leading the blind....

The NHS arranged for a Covid-19 test to be collected on 16/09/21 but the Yodel driver failed to turn up. Tried again on 18/09/21 & still no show!!! Received a phone call on the same day from a guy based in South Africa who apologised for the poor service (he had been tracking the van) & arranged for a collection on 19/09/21 but still no show. We are now waiting for the 4th time for a collection on 20/09/21 but it looks like another failure by Yodel. The NHS MUST please stop using this company to pick up Covid-19 tests!!!!

Yodel Direct. Dreadful. Worst service of ANY courrier. Claim 72 hour delivery but i have sent dozens of parcels that have taken over twice that long. One took over a week. Avoid. Support are arrogant and unhelpful. No compensation for delay. Never dealt with a worse courrier.

Totally pointless service. Royal Mail delivered my parcel but because these collect plus jokers didn’t give me a code I couldn’t collect it. They are utterly pointless.

Atrocious.

Offers 2 working day service yet tracking site suggests pickups are once a week.

The drop-off point is an insecure sack in the doorway of a convenience store – out of sight of the shopkeeper. Anyone could very easily steal any of the consignments that have been dropped off.

More expensive than Royal Mail and far less convenient.

I have now sent Ten parcel since Yodel took over the collect plus service. Two weeks ago they lost one and it doesn’t look like it will be recovered. Currently I am still waiting while they investigate. Seems to be no urgency on this at all

I use eBay and The experience of importing and sending parcels is not good. The interface with Collectplus was much smoother

The tracking is also inferior and very delayed. No tine stamp either just a date. The tracking with eBay does not work at all. So disappointed with the way the service has gone compared to collect plus

Incompetent and useless. Lost my parcel and couldnt be bothered with any help. Just " its lost" It must be the norm for them, as they didnt seem bothered by this. I wouldnt bother with this company. They really dont care. Proof of sending it just a bit of paper and is worthless, just like the company. I am now nearly £60 worst off because of them, and this was my food money for the week. They dont read these, and couldnt careless what people say about them. So I will put what I am thinking.... Someone who works at the "HUB" has stolen it! Yodel employ thieves and dont care!

I completely agree with what people have said about this service - it's absolutely terrible.

I too was forced to change from Collect+ (which was reliable) to YodelDirect. I have sent 5 parcels with them - 2 of which were 'lost' - resulting in my having to refund both customers without a penny back from YodelDirect - despite opening claims.

There is no customer support whatsoever, no email, no telephone. The online chat (which doesn't always seem to be available) is far from useful - they just sent me to a URL for online chat as they were 'unable to help with this' ???? Basically, if your parcels are lost there is nothing you can do but lose money and goods.

Jesus, how are they still trading?

Debbie - Swanky Pins

i used to be a regular collect plus customer. Sending on average one parcel a day with a delivery lead time of 2 days. Even my customers praised the level of service.
Ever since i was forced to the new Yodel direct with their new useless website which is a 100 steps backward from the original site, the parcels are now taking well over a week to arrive and that is providing they do not get lost (2 parcels never made it), the booking process is clunky and you can't even web chat to a human being. I really wonder with all the bad reviews this company is getting how they are making any money. I have already jumped ship to Hermes.

Terrible company. Seems to lose every parcel I send. Can't get through to support. Can't call them. Never again.

Don't send a parcel with them if you want the recipient to receive it.

Whats happened! Collect plus used to take 2 or three days to deliver? Since the Yodel update it is now 10 days plus!
Such a shame, i will have to use hermes now

scammers they just tell lie after lie after lie....

When I called one of the call centre staff out on a lie she told..... She had the nerve to tell me it wasnt a lie because she never told me she promised....
LOL

THESE GUYS ARE RIDICULOUS

Not even a one star service. CollectPlus was fast, reliable with an easy to use label generation website. I have sent 4 parcels with Yodeldirect, the only option now. 3 parcels took over 10 days, what makes you think any customer wants to wait 2 weeks for a delivery in 2021?? The third was never delivered but returned to me 3 weeks later. The recipient was an always open business with the owners living onsite. Webchat couldn’t have been less interested, copied and pasted responses to broken links then hung up. Twitter support said I need to take it up with parcel2go, a service I have never used. Meanwhile they are going to search the depot for a parcel already returned to me. I will never use this so called service again.

I would leave zero stars if possible they don't deserve one for the way they have ruined collect plus. Before yodel direct took over over 90% of my parcels got there in two days. Since they took over over 65% of my parcels took over a week to be delivered. They have no customer service they just reject the request for information by changing the delivery date to a week and stating that it is still within its time frame despite the fact that they advertise it as a two day service. Utter shambles. I will never use them again. Collect plus was fantastic Yodel are a joke.

Sent 2 parcels , Neither had their tracking updated after initial statement that THEY had collected parcel. Lost both parcels. Refused to pay me compensation and said I need to take up with recepient ! Only after taking them to Office of Fair Trading did the pay up compensation - AVOID USING IF YOU CAN PLEASE

I have just dropped off a parcel at a Collectplus store to be told the parcel is too big. I know it was not as I checked the measurements before I used the service.
After having an argument with the shop owner he finally agreed to take the parcel and then acknowledged that the reason he didn't want to take it was because he didn't have a large storage area.

Yodel should vet their suppliers and ensure that customers are not refused a service because of this. The shop in question was Londis, Mangravet, Maidstone