collectplus.yodel.co.uk Reviews 

Terrible service which I will never be using again. Decided to return a tent by collect plus as we didn't need it but of course this has now disappeared and no compensation given. I have learnt my lesson and please do not use this service, or at least insure your item if you do as you'll probably lose it too.

Lost Rob my parcel customer service are no help what so ever wont be using again and hope no one else does jokers

Parcel lost!!!!
The most terrible company, lost my parcel, did nothing to find it. I feel really angry and don't know what to do.

Parcel was left on the ground in front of the building I live in (which has 45 flats and is not small). I was home waiting for the parcel all day and didn’t even know it had arrived until a neighbour brought it up at night. The driver did not even buzz my flat to let me know!!

Half of my deliveries sent by Yodel Direct (collect plus) have been very late, and now one has gone missing. Avoid using this service! They are the cheapest for a reason.

Rtd 2 orders to Very via collect plus/yodel, one on 18/12/21 and the other on 21/12/21. Neither parcel has arrived with Very. Collect plus still shows en route and when I messaged collect plus they say they should have been with Very on 30/12/21...WELL THEY ARE NOT...USELESS

Terrible Terrible service. The worst customer service I've ever experienced! My parcel was on a loop in the tracking system, "at local depot, back to the national hub". This happened for two weeks. I eventually called to see what the issue was. They told me it was the fault of the label. THANKS FOR LETTING ME KNOW. They then actioned a return to sender. Tracking started saying the same again, so I called again 5 days later. This time they were sincerely sorry as the return had been incorrectly set up, but rest assured it has been correctly set up now, please wait a few more days for the parcel to be returned to me. 1 month this has been going on. Why can't they admit it has been lost or stolen and they refund and compensate. NEVER EVER USE YODEL, EVER in A MILLION YEARS!

Parcels take weeks. Was told they had found a lost parcel but still no update or delivery a week later!
Will never use again

If you want your parcel to go missing, then that's the best company! Be assured that Collect+ will delay your delivery, they will send you an email saying your parcel is ready to collect, but when you go to collect it.... It won't be there! So yeah, they are the best company to add a mistery (and misery) into your life.

Oh and if you want to check that I'm a genuine customer then my collection id is MYGEDPF

I had used this service loads of times successfully under Collect+ with local shop drop-off and label printing. First time using it under Yodel Direct and the parcel goes missing. This happens, but the process of sorting it was diabolical. Firstly it took ages to confirm the parcel was missing. The online status just showed as 'Pending courier' for a couple of weeks. The online chat-bot just sends you in a loop so you can't actually progress anything. I managed to get through on the phone and was told by Yodel Direct that I needed to call Collect+ (separately) and request a depot search (why can't they do this?). I has to chase the depot search to find results and then go back to Yodel Direct to tell them that Collect+ plus had confirmed it was lost (why can't they communicate this). Then I raised a lost parcel claim. Online there appears to be a process with different stages highlighted. In reality the claim never moved along and I had to use the Live Chat option on Yodel's website at every stage to nudge them into progressing to the next step (I found out how to get the chat-bot to pass to an agent > just use the 'other' options after typing 'contact agent'). Even after I had uploaded all docs as proof that the parcel wasn't delivered, it still didn't progress without further live chat agents looking into it. I think that their internal policy must be to only progress claims when the customer has called, else leave them and hope the customer doesn't escalate it. Awful experience that has taken 7 weeks to claim £20 of goods plus postage cost!!

So, instead of bothering to contact the customer, me, the collection driver just leaves the parcel at the collection point in McColls and buggers off. After trying their tracking page on numerous occassions and getting no useful info, contacting Parcel2go and Yodel chat pages and still not getting any help I called the shop where I'd dropped the parcel off on Sunday 11th Dec, for arranged collection on Monday 12th. Finally found out where my parcel was on Saturday 18th............ exactly where I left it the previous Sunday, still behind the counter at McColls because the " drivers scanner doesn't allow him to type in the barcode number ". That's a new one on me. Useless, I won't be using them again. If you have a lost package, go back to where you left it , it'll probably be under the counter.

I would give -10 if i could.
Two parcels got missing and still no one has been able to understand what happened.
The two parcel were dropped at the storage on the 26th of November. No one knows where they are gone.
Issue immediately a refund of the two boxes you lost. You are liable of this.
Disgraceful service....worst company ever

Sent my parcel for a return to very my parcel was stuck at National hub for 4 days. I got concerned spoke to the web chat who said my parcel was suppose to go back to very the next day and now all of a sudden they can’t do nothing and to contact very. I’m fuming !! Lost 92 pounds and won’t let it go they are not claiming responsibility

I have use collectplus since it started without any problems from Northern Ireland and found it very good in delivery and prices but since there take over by YODEL there prices for send a parcel have jumped and cost lot more than the ROYAL MAIL tracked 24hr and 48hr which can be purchased via royal mail click and drop and you can just leave at ROYAL MAIL DELIVERY OFFICE it works across whole of the UK not like collectplus where you can not send parcels from UK to N IRELAND anymore they state parcels would not be returned for those that have not delivered as they no longer have the facility to do this before the take over by yodel ever thing worked fine before the take over by YODEL which is owned by PARCEL2GO bring back the delivery service from the UK to N IRELAND again.

A similar experience to other reviewers. I've never had any issues with Collect+, but since they merged with Yodel I've had one parcel go missing and another suffer significant delays. Their tracking information is totally unreliable and it's put me off using any companies that use their services.

I placed an order on 31.10.21 with ASOS and an email was sent stating my order would be delivered on 5.11.21.

Today (8.11.21) after 19:00pm I receive an email from YODEL saying my parcel has been delivered at 15:42pm today (8.11.21).

I have been at home ALL DAY and no YODEL driver came to my door at all.

After many attempts I finally got through to a customer service agent at YODEL ONLINE on their Web Chat (AS YODEL CUSTOMER SERVICE JUNBER DOESN'T WORK AND THERE'S NO CUSTOMER CARE EMAIL TO) and I'm basically advised to wait 24 hours for the investigation.

I will escalate this as my neighbours on my road have confirmed they didn't receive any parcel on my behalf today (8.11.21).

Like every other review on here - avoid these morons at all cost.
I sent a package with them and 2 weeks later they still have no idea where it is, every time I speak to them they keep telling me they need more time... the latest being they now need another 7 working days to investigate.
you just get fobbed off with "we are waiting to hear back from our courriers"

their customer service is horrific, they are rude and clearly they don't give a s**t about you.

you would be better walking yourself with your parcel as it will get there quicker!!

DO NOT use these clowns as all it will give you is hassle!

I would have liked to use another company but Virgin Media use Yodel so I was stuck with them. One week later and the package hasn't been received and Virgin are chasing me.
And the Yodel receipt printed out indistinctly so as to be half-unreadable.
Virgin say it should be sufficient to check the arrival. We'll see.

What a useless company they lie and give dishonest tracking isn't a parcel back on there tracking they said it had been returned to company it hasn't been delivered I'm a pensioner can't get my money back from company it was a weeks pension so now I'm using overdraft they should be stopped

They received my parcel ( a large beer advent calendar) on 23rd, the tracking information states no damage to the box. They claim to attempt delivery same day, they say no delivery made note left. I was in and have a ring doorbell, so no attempt made , no note left , first lie.
Then parcel is marked damaged on their tracking information, out for delivery again the 25th. I’m tracking the driver, I’m the next stop, the tracking information says the driver has a problem. No further updates till the next day. It the says parcel too damaged so destroyed.
Customer service dreadful, no information given other than it’s been destroyed. No evidence of damage, the company don’t take photos of the damage before destroying items. Is this legal ? I truly believe they are a punch of lying thieves. I believe my advent calendar was opened and 24cans of beer distributed amount the warehouse staff. Fortunately the sender of the advent calendar is distributing another one, fingers crossed yodel staff don’t drink that one !