Contactforlenses Reviews 

Love the reminders and refill corner, I think the only thing I did notice was from the point of order and payment there is nothing in the way of tracking the dispatch and shipment, this type feature gives a customer the confidence that the shipment is on its way and not lost, you do feel out on a limb when waiting for your order to arrive through the post, can inevitably lead to an unecessary contact (pardon the pun) through phone or e-mail, Tony.

Contactforlenses have really good prices. My dailies from Acuvue are cheapest and they have excellent service backed by good support team. Recommended

Their price is very reasonable and the staff are very helpful.

I have dealt with Contactforlenses for pretty much all of my contact lens buying lifetime (nearly 6 years) and have never had any issue with them whatsoever. On top of the excellent price breaks and very responsive custmore service I have no qualms about recommending them to anyone.

I ordered my contact lenses at the start of December expecting them to arrive before Christmas and had NOTHING. On the 18th December I emailed them to cancel the order. Despite being told "The refund has been made to your card account on 31st December 2013 and the pay offshore transaction id is xxxxxx. You can expect to see it on your next statement. Apologies for the inconvenience caused." I still haven't received any refund and I'm still waiting for the company to respond.

they take AGES to deliver, don't mention anything about supposed delays on their website, despite claiming that it is there in the terms and conditions (though the customer service person on the phone couldn't even find this information on the website)

inflexible service, which has no interest in actually servicing the customer's needs. DO NOT SHOP HERE!!!

Ist half of order arrived within 7 days ish - got email to say on its way and 2nd half would follow on (no date given when). 2nd half of order was delayed but did arrive about 2-3 weeks later. Suspect this was due to Trueye lenses being on back-order and hard to get in a hurry from manufacturer (no websites were advertising this problem). Not perfect communication re delays but for the price and a bit of diligence on my side re likely cause of delay all was well in the end. Wouldn't use these guy necessarily for a rush order but they are cheap and you cant always have everything! Overall no problem, was a bit worried due to mixed reviews!

Used them twice and twice had to wait for two weeks to receive my order when they stated that the package would be shipped within 2-3 days. Not so slow to take the payment though. Pain in the bottom with endless email circulars.

Never again!

Just ordered for the third time in two years... and yes - it takes time before they arrive, and sometimes they come in more than one package... but they arrive. The price is more than fair.

After ordering my contact lenses as a first time customer, I came across some very negative reviews of "contactforlenses" and started to worry about my order, as the delivery took slightly longer than specified on the website. However I did get my lenses delivered within 2 weeks of ordering. Their prices are very competitive also for shipping abroad, which is a plus-point for me as I live in Cyprus. My experience has been very positive and I would not hesitate to re-order and to recommend them.

I placed an order on 7th December, I'm still waiting for my lenses nearly 7 weeks later. This is simply not good enough, if you haven't placed an order with them yet I would strongly recommend not doing so.

The company didn't respond to e mails, their site implies lenses are despatched within 3-4 days, after 5 I contacted them, their reply stated that they were being 'processed' and I would receive an email on despatch. I asked when this might be, they ignored my e mails. A week after ordering I received 'Thank you for your email. Your order is currently being processed and should ship out later this week or early next week. You will receive an email when your order is shipped.'

So I cancelled it, and am still waiting for a refund........

I ordered on the 19th December 2011 expecting their 3-5 day promise to mean I had them for Christmas. I didn't recieve anything until around the 10th January 2012. They packed each box of lenses into a seperate envelope (what a waste of packing!), and even though I ordered 2 boxes of each lens (different prescription in each eye) I only got 1 box for my left eye.

I emailed them on the 20th January and got a generic "Thank you for your email. The remainder of your order has been dispatched in a seperate package and will be with you shortly" reply.

Then in February when it still didn't arrive I got the "Thank you for your e-mail. We are trying to track out your parcel and the same will be delivered to you soon. Kindly wait for a week during which the package will definitely be delivered to you. We apologise for the delay in receipt of your package." reply...

And now in March they are no longer replying to emails (I guess its because I am now out of the 90 day chargeback period). If you have ordered and not recieve DO NOT TRUST THIS COMPANY, DO A CHARGEBACK IMMEDIATELY else they WILL SCAM YOU!

Ordered lenses on 13 Aug with 2-3 day UK delivery. Still waiting on 24 Aug. Called a premium number twice and left message no response. Emailed twice and finally a message saying that they could not give delivery date. The order tracking on the website does not work. Will order elsewhere and seek refund if non delivery by weekend.

I ordered some lenses from them on 22 May and when I heard nothing from them by 27 May, I emailed for an update on the order. They came back with a weak excuse of "our supplier made a mistake and some of the shipments were mistakenly routed and hence there is a delay in your shipment. Your order should ship out in the next couple of days".

My lenses were still not received by 2nd June and no update forthcoming from Contactforlenses.com as to where my order was. I emailed asking for an update or a refund and finally got a response 48 hours later. They have promised me a refund within 2 days.

They were quick enough to take the payment, so let's see if they manage a refund as swiftly.

Not recommended due to severe lack of communication and a non-functioning website order tracking system.