Contractcars.com Reviews 

5,096
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process smooth and stress-free. The service provided is frequently described as first-class, efficient, and seamless from initial inquiry through to delivery and after-sales support. Many appreciate the exceptional customer service, noting quick responses, clear communication, and personalized care. People highlight the ease of the user experience, with processes being well-explained and straightforward. Reviewers are particularly impressed with timely updates and efficient delivery, leading many to highly recommend the company and return for multiple vehicles.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, first-class, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the seamless and straightforward... See more

User experience

People report positive experiences with user experience, consistently describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

What a fab service! Contract Cars was recommended to me by my brother and I am highly impressed with the service. My account manager is Ursula Fox and she has been an absolute star in helping me ge... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more


Company details

  1. #1 of 36 best companies in Car rental service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5k reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(5,096)

412 reviews in the last 12 months

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Rated 5 out of 5 stars

Second time using Contract Cars and the…

Second time using Contract Cars and the process was fairly seamless .

Faye Hunn looked after my order , kept me informed through the process and was extremely helpful at all times .
I have recommended Contract Cars to many of my friends - whilst the market to lease or contract hire cars is pretty saturated , it's good to work with a company that has processes in place , which really help when ordering a vehicle .

26 May 2026
Unprompted review
Rated 5 out of 5 stars

We received our car this week from…

We received our car this week from Contractcars.com . A big thank you to Ursula Fox who kept us updated throughout the whole process, the process of owning a car was so smooth with everything done online it was a new experience for us. Would definitely recommend Contractcars to our friends .

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service from enquiry to delivery…

Great service from enquiry to delivery of my new vehicle. I've used Contract Cars for a number of lease vehicles and their service is second to none. Excellent customer service from Myron Fernandes, thanks for your help Myron.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Personal service

I heard about Contract cars from a colleague who couldn't recommend them enough, i had a look and found their website easy to use to look at the different options. I got in contact with Dan a senior broker who was happy to help find the car i needed and was really helpful with any questions i had. After choosing the car i was put in touch with my account manager Myron Fernandes who kept me updated throughout the delivery process and post delivery of the vehicle. All round it was a very pleasant process and i would definitely recommend contract cars for anyone looking for a new car.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Five stars very happy!

Contract Cars were very helpful and responsive when I was looking for a new car. They responded quickly on email and through phone calls.
They got me a fantastic deal on a car that I thought would be out of my price range and I am very pleased with the service I received and with my new car!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Recommend by a friend and Contract Cars…

Recommend by a friend and Contract Cars certainly didn't disappoint. Special mention for Jodie Doyle who has looked after all my questions and expectations seamlessly. Any questions answered immediately.
Thank you. Will certainly be using you again in the near future.
James Charlesworth Red Hall Farming Limited

22 May 2026
Unprompted review
Rated 5 out of 5 stars

The Handover

Throughout the process of leasing my vehicle from Contractcars i dealt with Jodie Doyle and found her to be very professional she guided me step by step through the whole thing and eleven stayed on to do the handover as my flight had been delayed, Thanks Jodie

20 May 2026
Unprompted review
Rated 5 out of 5 stars

We recently leased two vehicles through…

We recently leased two vehicles through Contract Cars and the entire experience was seamless from start to finish. Our account manager, Ursula Fox, provided outstanding support throughout the process, handling every query efficiently, professionally. Her communication was clear and responsive, making the whole journey straightforward. We truly appreciated the excellent level of customer service and would highly recommend Contract Cars to anyone considering vehicle leasing.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer!!!

Jodie Doyle kept me updated with delivery & I am absolutely thrilled with the car & the service! Received my car 2 days ago & am delighted! Also Thank You to Matt Roberts who arranged the lease for me… very happy customer!!!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had 3 cars from Contract Cars and…

I’ve had 3 cars from Contract Cars and the next one will likely come from them too. This time, I dealt with Myron Fernandes. I was kept well informed during the process and everything went smoothly. I was contacted about a possible delay and again when the date was brought forward. Honestly, no complaints at all.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Far better service than any dealership…

Far better service than any dealership that I've used before. I kindly asked for the car to be delivered before the school run at 7:20am and he arrived on the minute after a 3hr journey. I was very impressed. Not only the best service, but the cheapest too, so I cannot speak highly enough of Contractcars.com and the their team of people.

30 April 2026
Unprompted review

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