Contractcars.com Reviews 

5,094
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process smooth and stress-free. The service provided is frequently described as first-class, efficient, and seamless from initial inquiry through to delivery and after-sales support. Many appreciate the exceptional customer service, noting quick responses, clear communication, and personalized care. People highlight the ease of the user experience, with processes being well-explained and straightforward. Reviewers are particularly impressed with timely updates and efficient delivery, leading many to highly recommend the company and return for multiple vehicles.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, first-class, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the seamless and straightforward... See more

User experience

People report positive experiences with user experience, consistently describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

What a fab service! Contract Cars was recommended to me by my brother and I am highly impressed with the service. My account manager is Ursula Fox and she has been an absolute star in helping me ge... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more


Company details

  1. #1 of 36 best companies in Car rental service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(5,094)

409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication

Excellent communication from start to finish.

Very helpful at finding the make, model and colour i wanted.

Myron Fernandes very quick at replying to emails and sorting any issues out.

I'll be using again when time to look for another vehicle.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

10 Cars

This is about the 10th car we have had from Contract cars. They are always responsive, super helpful and deliver what they promise.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to contact

Easy to contact, deal with, and problem solving. Jodie Doyle made this easy. Car arrived when they said, the driver was excellent nothing was too much trouble. I will be using this company again in three years.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Service was great

Service was great. Very responsive. Myron Fernandes and Simon who I initially spoke to were great. Thanks!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with the service I…

I was very happy with the service I received from this company. Jodie Doyle was the lady that we dealt with and she couldn’t have been more helpful and so prompt on replying to my emails and any questions or concerns I had. I’m extremely happy with my new car and when it’s time to get another one I wouldn’t hesitate to use contract cars again.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

I have ordered several cars from the team at ContractCars and the service has always been great. Friendly people and always happy to chat through options. Thanks to Jay Leigh and the team for their help.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I would highly recommend the company.
Jay was very easy to work with very quick to respond to any questions I had I’d use them again in the future.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Company

Amazing Company. Very difficult to trust companies these days, especially navigating an industry thats usually a minefield with hidden costs or difficult to understand options.

Andy et all, thanks for staying true to your origins.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and value for money

I have recently leased a car from Contractcars and the whole process has been seamless.
The deal offered represented very good value for money and there was no pressure from the sales team.
The after sales support was excellent, particularly from Faye Hunn who supported me all the way from order to delivery, and even post delivery. Faye was so responsive, provided excellent service, and was a real pleasure to deal with.
I will certainly recommend Contractcars to friends and relatives. Big thanks to all the team.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward process

Fast efficient replies, good cars in stock with good specs, simple straight forward process from stat to finish to car delivery and after care, jay leigh was very helpful

31 March 2026
Unprompted review
Rated 5 out of 5 stars

James Glossop found me a great deal on…

James Glossop found me a great deal on my new Volvo. Smashed the local Volvo dealers. Jay Leigh managed the post order arrangements. The whole process was easy and people at Contract Cars are well focussed on the needs of their customer.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

This is my 3rd Audi lease car through…

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout and has been very helpful. I would definately, recommend contract cares to friends and family.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and pricing

Contract Cars and in particularly Jay Leigh and Andy Dryden who both gave exceptional customer service in securing me a new lease car at a great price. I was with another lease company for over 10 years and received a mediocre service and it was a delight dealing with Jay and Andy. Really speedy service and will certainly use again and recommend Contract Cars to colleagues and friends.

23 March 2026
Unprompted review

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