Contractcars.com Reviews 

5,095
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process smooth and stress-free. The service provided is frequently described as first-class, efficient, and seamless from initial inquiry through to delivery and after-sales support. Many appreciate the exceptional customer service, noting quick responses, clear communication, and personalized care. People highlight the ease of the user experience, with processes being well-explained and straightforward. Reviewers are particularly impressed with timely updates and efficient delivery, leading many to highly recommend the company and return for multiple vehicles.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, first-class, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the seamless and straightforward... See more

User experience

People report positive experiences with user experience, consistently describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

What a fab service! Contract Cars was recommended to me by my brother and I am highly impressed with the service. My account manager is Ursula Fox and she has been an absolute star in helping me ge... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more


Company details

  1. #1 of 36 best companies in Car rental service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(5,095)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and pricing

Contract Cars and in particularly Jay Leigh and Andy Dryden who both gave exceptional customer service in securing me a new lease car at a great price. I was with another lease company for over 10 years and received a mediocre service and it was a delight dealing with Jay and Andy. Really speedy service and will certainly use again and recommend Contract Cars to colleagues and friends.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, fantastic customer service. Many thanks to Chris Johnson, Matt Roberts and Faye Hunn for helping me find the right car for me. Would highly recommend.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this contract car company.The process was quick and easy with the great choice of vehicle and the pricing.The staff specially Faye Hunn was extremely helpful making everything simple to understand.She handled the entire process super quick and my car arrived just less than 2 weeks. Overall, smooth and reliable service-I would highly recommend it to anyone looking for a hassle free car lease.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Firstly I would like to mention Matt…

Firstly I would like to mention Matt Roberts who was excellent and helped me select the perfect car in the first attempt of our call.
The second Admin process was handled by Faye Hunn who was absolutely meticulous in her dealings with me and helped me with my queries promptly and efficiently. She deserves more than 5 stars handling this case and I wouldn't hesitate to deal with this company as long as Faye is working with Contractcars.
Faye is a valuable asset for this company and I would personally refer anyone to her looking for a new car.
Faye's response to any sent email was immediate and complete.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

We’ve just taken delivery of our new XC60 All Black Edition

We’ve just taken delivery of our new Volvo XC60 and couldn’t be happier with the entire experience.
Contract Cars made the leasing process incredibly straightforward from start to finish - clear communication, no unnecessary complications, and everything handled efficiently.
A special mention to Faye Hunn, who was particularly helpful throughout. Faye was professional, responsive, and an absolute pleasure to deal with, making what can often feel like a complex process feel seamless.
I wouldn’t hesitate to recommend Contract Cars to anyone considering leasing a vehicle. Matt Ball - RIBA

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Audi Order

I have used them twice now and on both occasions they have been very good to deal with, always available on the telephone and if contacting by email, they always either pick up the phone or reply back in a timely manner.
People that stand out are Ursula, Andy and James, along with Olly who have all been very helpful when ordering my vehicle.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great all round experience

Great all round experience! From first point of contact the company was prompt and helpful. Ursula was fantastic, answered all my queries and kept me informed throughout. Would highly recommend.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

James came highly recommended and certainly lived up to it. The service was prompt and well communicated. The car is excellent and i'm happy with the cost.

Once we had a agreed a vehicle, Faye followed up with continued 10/10 service.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

World Class Service!

World Class Service!

BMW X7 4.0D M Sport Pro
I placed the order with Contract Cars on Monday morning, paperwork completed Tues and X7 was on my drive Fri evening.

Not only was the service seamless, the deal was out of this world for this £110k motor with all the bells and whistles.

Shout out to Taroq & Ursula Fox for making this happen.

ps. I've been with Contract Cars for over 15 years, and it gets better every time.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service from this company

Great service from this company. Ursula Fox was my contact from start to finish keeping me informed all the way to delivery which was at Cairnryan port as I live in NI. Excellent seamless experience so I'd highly recommend. Thanks again to Ursula for all her help.

7 April 2026
Unprompted review

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