Coolblue Reviews 

10/10 very good

I am writing this review in absolute frustration after paying an additional fee for a scheduled delivery and installation, only to experience a total failure of service and customer care.
Here is how Coolblue has failed at every step:
First Attempt (Arrived 4 hours early): The installer showed up four hours before the scheduled window when nobody was home.
Second Attempt (Complete No-Show): After rescheduling, I received an email confirming a specific delivery day. I waited around, but nobody showed up, and I received zero communication or explanation.
Zero Support or Follow-up: I have spent hours on hold with their call center, been passed around, and received multiple promises that they would deliver or call me back. Nobody has followed up, and I am still left waiting without my item or any solutions.
Paying extra for installation and scheduled delivery is supposed to buy convenience. Instead, I’ve been left chasing customer service, wasting hours of my time, and receiving empty promises.
Avoid this service—absolutely terrible communication and execution.

Additional Update

Today we had to call customer service ourselves again and spent around 30 minutes trying to get through.

During the call, we were told that the courier had left the package in the entrance hall of our apartment building. This explanation raises even more questions than answers.

First, this is a 22-floor apartment building with many residents and visitors. Leaving an expensive package in a communal hall is not a secure delivery.

Second, the package was no longer there about 20 minutes after the supposed delivery time.

Third, we were told that the courier rang the building intercom and that we opened the door. If that is true, why was the package not brought to our apartment door? Why was it left unattended in the lobby instead?

We still have not received a clear explanation of what happened. Most communication has required us to call repeatedly and wait on hold, while emails provide little useful information.

What is most concerning is that expensive items appear to be left in common areas without the recipient’s consent, and neither the courier company nor Coolblue can provide a clear and consistent account of the delivery.

This situation should never have happened, and customers should not have to spend hours chasing information about a missing order.

An item ordered on Sunday and would be delivered on Monday morning between 9:30 and 11:30 so stayed at home. Finally received a message that something had gone wrong with sorting and that it would be delivered on Tuesday. On Tuesday I received an email that the product had been returned. Now on Wednesday I want to know what's going on now, the chatbot only makes it worse, says I didn't pay and I did, grrrr. Then you will be connected, at least that is the intention. Very long with a terribly repetitive music while it has already taken me a lot of my own time on Monday. Thanks Coolblue after many satisfied years I notice a revolution is longer delivery times and poor customer service. Moreover, you are no longer competitive for a long time, but you step beyond that when the delivery and service is good. You're losing me as a loyal customer.

Very disappointing experience with Coolblue.

On the 10th of July, I ordered a phone with a promised delivery of one day. Four days later, the product still has not arrived — and it is impossible to track. The track and trace information leads nowhere and gives no real update on where the parcel actually is.

When I tried to sort this out, things got worse. The phone number listed on Coolblue's own website is inactive — you simply cannot reach anyone. I have had no way to speak to a person about my own order.

Coolblue chose the carrier (Bpost), not me, yet the failure is being treated as my problem. It is not. I paid, they did not deliver on time, and now they are unreachable.

I have cancelled the order and requested a full refund. I would strongly advise others to think twice before ordering something time-sensitive here.

Update | 17th July
Since I have paid through Paypal I have requested assistance. They immediately took action and shared with me a number to call coolblue.

Crazy: this number is not the one on the website! But it works. After 10min of waiting on the phone and listening to a chatbot I hang out.
At the end no option to get in contact with Coolblue.

22nd of July | I receive an email from Coolblue that says: Today we deliver your package! It is already 11 days later. I amnot home - I have left my appartment 10 days before.

PayPal: they took seriously my request and they escalated the case to their team.

30th July | I receive a message from PayPal where they stress that I won the case.

Is Coolblue bad? I do not know, I just think they have no control on the processes and this reflects on the customers.
For sure I won't use anymore their service.

respect for client, help, and most important contact before delivery and info ab time delivery by phone and by mail!!!!!!!

Bravo!

good technical advice by a chatbot called Martijn.
Unfortunately, with the the wrong price and the wrong productlink. The product in the link was 151 euro more expensive and missed 2 solar panels that were in the original advice.
Stupid chatbot !

Great service, quick delivery, good communication.

Coolblue is a very cool company. They go the extra mile when it comes to customer experience.

The delivery was supposed to be done the next day, but 3 days passed and was not delivered yet.

I am extremely disappointed with the service I received from Coolblue.

I purchased a washing machine and dryer set and paid extra for delivery and installation. In order to receive the delivery, I had to rearrange my schedule and cancel important meetings to make sure I would be home and available. Despite this, the delivery team still arrived around 10 minutes late.

I personally witnessed the entire unloading process, and the way the delivery team handled the appliances was shocking. They were extremely careless, placing the machines on the floor almost as if they were throwing them down instead of handling them properly.

The washing machine arrived without any packaging and wet, both inside the machine and tubes. When I questioned this, I was told that machines are tested at the factory and that is why they arrive like this. I am honestly not convinced by this explanation, especially considering I purchased a brand-new product.

Things got even worse. The dryer got broken while being removed from the truck (obviously), and I was simply told that it had arrived broken and could not be delivered. I was looking everything from upstairs.

Once they brought the washing machine up to my apartment on the 7th floor, I specifically asked them THREE TIMES to be extremely careful with the door frames because my renovation is still ongoing and the paint on the doors was freshly finished. Less than five minutes later, one of the installers hit the door frame, damaging work that my contractors had spent an entire day completing.

But that was not enough. Instead of placing the hose on top of the machine to move it safely down the hallway, they placed it against the wall and dragged the machine along the entire corridor, potentially damaging my newly finished walls.

Is this really the level of service customers are expected to receive after paying a premium price?

And here comes another problem: the dryer is now out of stock. I will have to wait at least another week for a new delivery — assuming it actually arrives in one week. The question is: will it be delivered in the same careless way?

If this is the standard of service, I want my money back.

I chose Coolblue because it was highly recommended to me, and I expected a professional and reliable experience. Instead, I received careless handling, poor communication, a damaged product, and additional stress during an already demanding home renovation.

I called customer service and waited more than 30 minutes to hear: “Sorry to hear that.”

So far, I have been the one chasing updates about my order. Not a single person from cool blue has proactively contacted me to provide an explanation, an update, or any kind of support.

Who will be responsible for the costs and delays caused by this situation?

I am currently renovating my entire home from scratch, and I still have countless things I need to purchase. After this experience, I will think 700 times before ordering anything else from this company.

Extremely disappointing.

I ordered a fridge from Coolblue, the young fit delivery men are NOT ALLOWED to carry it up any stairs in case they hurt their back so they expected me to carry it myself ? 55 year old woman living on 2nd floor? So they took it back. I did not receive the full refund - they kept 60 euros. I spent 30 minutes on the phone waiting, only to be shouted at by a rude customer service woman, who eventually said she had arranged it and of course she hadn't - the refund came through still missing 60 euros. Also its not free delivery, you pay 25 euros.

Delivery was on time and materials ordered work perfectly. I like the Cool Blue email warning about how to proceed when you acquire a new laptop… thanks for everything

Ordering electronics from Coolblue is always a smooth experience. Just bought a kobo e-reader and the description and comparisons helped me make my decision. Then the e-reader was directly sent to my place with a very friendly (in-house) courier. Alles voor een glimlach, indeed.

I recently purchased the Shokz OpenFit Pro, and I'm extremely satisfied with my experience. The ordering process was smooth, delivery was fast, and the product arrived in perfect condition. The earbuds are incredibly comfortable to wear for long hours, the sound quality is excellent for an open-ear design, and they stay securely in place during workouts. The battery life is impressive, and the overall build quality feels premium. I would definitely recommend both the product and the company to anyone looking for high-quality open-ear earbuds.

I bought a washing machine dryer combination at the end of January, and it broke down by April despite very light usage. It has now been broken for half the time I’ve owned it.

To date (July), I have had six technician visits, and none have resolved the issue. Every visit follows the same frustrating cycle: the technician claims a part needs to be ordered, a follow-up is scheduled, they fail to fix it, and the loop repeats.

Meanwhile, customer service is an absolute joke. I have sent them every report and piece of data they requested, yet they just keep asking for the same information over and over again in the same email thread. To top it all off, they responded to a review of mine by telling me to send my complaint to a nonexistent email address.

Absolute waste of time and money.

I tried cancelling 2 articles of my order a moment after i placed my order. I couldn't do it on the website, and the digital assistent said i had to call. So I did and waited 30+ minutes to hear I have to wait for the order to be almost ready for sending, and then I could cancel it via the website. Turned out this was not true so I called again to hear I have to recieve the goods and send them back.. please add the option to cancel or update orders after you placed them. Other webshops do have this option..

Fantastic. Fast, accurate delivery, cheapest price. Can't ask for anything else!

Fast and professional delivery.

I ordered an air co online end of may. They have delayed this multiple times, I’ve been told multiple times it was shipped/delivered and it was not over a course of a month. After all of this I have asked for a refund and somehow also this is too difficult. First it was late, then something was wrong and it was supposed to be sent by them manually. Offered my bank details. STILL late. It is now July, I have no airco, no refund and I quite literally feel scammed and have no clear reassurance that I am getting anything back. This has been genuinely one of the most frustrating experiences I’ve had, and will probably never order/shop or recommend anyone to do so.