A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more
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Review summary
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Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more
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Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from th... See more
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Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more
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Company details
Written by the company
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.
Contact info
Cophall Park & Ride, Effingham Road, , RH10 3HZ, Copthorne, United Kingdom
- 01342 712779
- reservations@cophallparking.co.uk
- www.cophallparkinggatwick.co.uk
4.6
Excellent
3k reviews
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A very good place to park
A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehicle registration number was swiftly resolved by their helpful admin staff.
7 August 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear you've been a long-time customer and consistently find our bus service and key handling efficient. It's wonderful that our team could quickly resolve the booking mix-up for you. Thank you for your kind words!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Easy to do and always has availability.. Have used them for years with no problems.
Easy and quick to book and always has availability.
30 July 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear that you found our booking process easy and quick, and that you appreciate our consistent availability. Thank you for your wonderful feedback!
Cophall Park & Ride Gatwick
I would have rated 5 starts if
I would have rated 5 starts. But at numerous times while I was on holiday I got a notification from my car app to tell me the vehicle had been left unlocked. I appreciate that they might have to move cars around etc, but when I got the first notification, I kept an eye on it and my vehicle was left unlocked for almost 3 hours.. luckily we have access to this information but what about the people that don’t. I did email and I got an apology but since that email, it happened again. A little unsure about the trusting them again.
30 July 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your feedback.
We're sorry for the concern caused by the notifications from your vehicle app and appreciate why this left you feeling uneasy.
As part of our operation, vehicles are block parked within our secure compound to maximise capacity and ensure the efficient movement of customers' vehicles. During these movements, vehicles may occasionally remain unlocked for short periods whilst being repositioned. However, they remain within our secure compound, which is protected by security measures and CCTV at all times.
We're pleased that you contacted us directly and that we were able to respond to your concerns. We appreciate that the notifications continued afterwards, but we would like to reassure you that your vehicle remained within our secure storage facility throughout its stay.
Thank you for bringing your concerns to our attention, and we hope this provides some reassurance.
Many Thanks,
Cophall Park & Ride Gatwick
Cophall Park & Ride Gatwick
Easy to arrange
Easy to arrange. I have used this service several times and have always been very pleased with the service received
6 August 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you found the arrangement process easy and that you've consistently been pleased with our service over several uses. Thank you for your continued trust!
Cophall Park & Ride Gatwick
Car not ready on return and then 45 minute wait
Despite knowing that we were due to land at 2pm and a phone call whilst we were at baggage reclaim when we arrived back at Cophal our car waz not waiting for us.
Initialy we were told there was a power cut and they were behind moving the cars due to not having the information and then told that a car needed jump starting at the top of our cars row.
We ended up waiting 45 minutes for our car after a long flight and the due to the delay ended up stuck in traffic after an accident on the M25 which we would have missed if our car was ready.
Very disapointed as we have never had an issue at cophal before but believe that knowing we are coming they should be getting the cars out with plenty of time to deal with any issues and have it ready for us.
5 August 2026
Reply from Cophall Park & Ride Gatwick
Good afternoon,
Thank you for taking the time to write your review. We are sorry to read your comments about your recent experience.
We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're so glad we could accommodate your larger vehicle! We appreciate your kind words.
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're so glad you found our booking process easy and our service efficient. We appreciate your kind words about our polite staff.
Cophall Park & Ride Gatwick
Have used this site many times and each…
Have used this site many times and each time have found the staff very helpful and prices are very good.
28 July 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear that you've had consistently positive experiences with us! It's wonderful to know that our team has been helpful and that you find our prices to be good. Thank you for your continued support.
Cophall Park & Ride Gatwick
staff are excellent helpful no matter…
staff are excellent helpful no matter what time of the day it is. easy to park, great location.
4 August 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that our team's dedication to excellent service, day or night, made a positive impression. We're also pleased you found our parking convenient and our location ideal. Thank you for your wonderful feedback!
Cophall Park & Ride Gatwick
Discount code let down
Easy to use website for booking however no way to add the discount code for the 20% savings emailed to me. So feel a little disappointed. Have used the site for years so happy with the service.
3 August 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your review and for your continued loyalty over the years. We're delighted to hear that you've always been happy with our service.
We're sorry to hear that you were unable to apply your discount code. This certainly isn't the experience we want our customers to have.
Please could you email customerservices@cophallparking.co.uk with a copy of the promotional email you received, the discount code and, if possible, a screenshot of the issue. We'd be happy to investigate what happened and identify whether there was a technical issue.
Thank you for bringing this to our attention, and we hope to welcome you back again soon.
Many Thanks,
Cophall Park & Ride Gatwick
You send emails saying up to 20% off
You send emails saying up to 20% off. When you sign up it gives you 10% unless you enter the original voucher code
3 August 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your feedback.
We're sorry to hear that you were disappointed with our promotional offer. However, we're not entirely sure what issue you experienced.
From time to time we send promotional emails offering discounts of up to 20%, depending on the specific campaign and the terms of the offer. We also regularly offer 10% discount codes as part of other promotions.
Many Thanks,
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're so happy to hear that our service met your expectations for flexibility, security, professionalism, and pricing. We truly appreciate your positive feedback!
Cophall Park & Ride Gatwick
Being using Cophall Farm for over 20…
Being using Cophall Farm for over 20 years and have no need or intention of changing. Prior to Cophall I tried virtually every other option, but stayed with Cophall after the first time of using them.
26 July 2026
Reply from Cophall Park & Ride Gatwick
We are so incredibly happy to hear that you have been a loyal customer for over 20 years! It truly means a lot to us that you've chosen to stay with us after trying other options. We appreciate your wonderful feedback.
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear that you found our booking process straightforward and our pricing to be fair. Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We appreciate your feedback on our quick response. We understand your concern regarding the price adjustment.
Cophall Park & Ride Gatwick
Big increase in prices since earlier…
Big increase in prices since earlier bookings this year. Also early this year on 2 occasions I was given the 10% members discount as well as the on line booking offer, this time it was not so Other that that a reasonable service
1 August 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your feedback.
We're pleased to hear that you found our service to be reasonable.
With regard to our pricing, we operate dynamic pricing, meaning prices can vary depending on demand, availability and how far in advance a booking is made. We always recommend booking as early as possible, as this is when the best prices are typically available.
We monitor our pricing regularly to ensure we remain competitive while continuing to provide a secure and reliable service.
We appreciate your feedback and hope to welcome you back again in the future.
Many Thanks,
Cophall Parking Gatwick
We always park at Cophall when we go…
We always park at Cophall when we go overseas, very professional & we know our car is safe.
1 August 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear you always choose us for your overseas travel and that you feel your car is safe with us. Thank you for your kind words!
Cophall Park & Ride Gatwick
Just booked them for the fourth time…
Just booked them for the fourth time this year very efficient and for staff
24 July 2026
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear you've chosen us for the fourth time this year! We truly appreciate your kind words about our efficient staff.
Cophall Park & Ride Gatwick
A straightforward experience
A straightforward experience. A good website that made booking easy, a location near enough to the airport, good staff, a quick shuttle bus and an easy collection process upon return.
I will be using them in again in the future.
17 June 2026
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear you had such a straightforward and positive experience with us! It's wonderful to know our website, staff, shuttle, and collection process all contributed to your satisfaction. We look forward to welcoming you back in the future.
Cophall Park & Ride Gatwick
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