A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more
Company replied
Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from th... See more
Company replied
Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more
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Company details
Written by the company
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.
Contact info
Cophall Park & Ride, Effingham Road, , RH10 3HZ, Copthorne, United Kingdom
- 01342 712779
- reservations@cophallparking.co.uk
- www.cophallparkinggatwick.co.uk
4.6
Excellent
3k reviews
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Quick
Quick, simple check in, staff really polite and helpful, easy to use throughout check in and collection from the airport. First class service, thankyou
30 July 2026
Reply from Cophall Park & Ride Gatwick
We're so glad to hear that your check-in was quick and simple, and that our staff were polite and helpful. It's wonderful to know you found our service first-class!
Cophall Park & Ride Gatwick
Only place we ever use quick easy and…
Only place we ever use quick easy and very efficient
30 July 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you consistently find our service quick, easy, and very efficient. Thank you for your continued loyalty and wonderful feedback!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear that our booking process was simple and easy for you. We truly appreciate your positive feedback!
Cophall Park & Ride Gatwick
Really helpful staff
Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or email. Easy to book and easy to arrange and a bus route directly to your terminal no fuss at all really convenient. I have used them 3 times now and will continue to do so.
29 July 2026
Reply from Cophall Park & Ride Gatwick
We are delighted to hear about your positive experiences with us! It's wonderful to know that our staff's helpfulness, the ease of our service, and the convenience of our booking and transport options have made your trips stress-free. We truly appreciate your continued loyalty and kind words.
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you experienced excellent service and found our bus reliable and frequent. We're also pleased that you felt your car was in safe hands.
Cophall Park & Ride Gatwick
Always easy to book on website ,good…
Always easy to book on website ,good price,very helpful staff .
28 July 2026
Reply from Cophall Park & Ride Gatwick
We are delighted to hear that you found our booking process easy, our prices good, and our staff very helpful. Thank you for your wonderful feedback!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you had a good experience with our parking and service. Thank you for your positive feedback; we truly appreciate it.
Cophall Park & Ride Gatwick
Came to pick up my car
Came to pick up my car. The office had a strong stench of weed. It looked like there was Only one member of staff on site. My key wasn’t in the office. The man behind the counter told me he’d deal with the other customers and then “grab my key”
I was first in the office but last out.
Update - Received a satisfactory response.
28 July 2026
Unprompted review
Reply from Cophall Park & Ride Gatwick
Thank you for your feedback.
We're sorry to hear that your return experience did not meet your expectations.
Having reviewed your booking and our CCTV, we noted that your booking was made with a return flight due to land at 02:50, however you arrived back at our reception at approximately 00:44, more than two hours earlier than expected. As a result, your vehicle had not yet been prepared for collection. We also cannot find a record of a collection call being made, which would normally alert us that you had returned early.
Once you arrived, your key was retrieved as quickly as possible, and our records show you waited approximately five minutes.
Regarding your comments about the smell in reception, we have investigated this internally. All members of staff on duty that evening are non-smokers, and with a busy reception area and customers coming and going, any odour would not have originated from our team.
Finally, at the time you entered reception, one member of staff was temporarily away from the desk. This has been confirmed by our CCTV, which is why only one colleague was available to assist customers for a short period.
Many Thanks,
Cophall Park & Ride Gatwick
High recommended *****
We have been using Cophall Park & Ride for some time now and are always really happy with the service they provide. Would highly recommend.
19 July 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you've consistently been happy with our service over time. Thank you for your high recommendation!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're so glad to hear our team provided prompt and friendly service, even early in the morning!
Cophall Park & Ride Gatwick
Well organised and easy to book
Well organised and easy to book , we have used Cophall for years and never had a problem.
27 July 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear that you find our service well-organized and easy to book. Thank you for your many years of loyalty and for consistently choosing us!
Cophall Park & Ride Gatwick
I always use this carparking when I fly…
I always use this carparking when I fly from Gatwick never had a problem
20 July 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear that you consistently have a problem-free experience when you choose our car parking for your flights from Gatwick. Thank you for your continued trust!
Cophall Park & Ride Gatwick
Booked as per normal via login
Booked as per normal via login but came up as card failure. However booking went through and confirmation sent. Had to call to double check. All ok, but not as clear cut as usual. Helped by a lovely lady called Brook.
27 July 2026
Reply from Cophall Park & Ride Gatwick
We appreciate you bringing this booking issue to our attention. We are glad our team could assist you and we will investigate the card failure notification to ensure a smoother process for future bookings.
Cophall Park & Ride Gatwick
Very organised and staff pleasant
Very organised and staff pleasant. Everything went like clockwork. Pick up was very quick. All very good.
26 July 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear that everything was well-organized and that our staff were pleasant. It's wonderful to know that your experience went smoothly, including a quick pick-up!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear that your experience with us was straightforward, hassle-free, and well-organized. Thank you for your kind words!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're happy to hear that everything was smooth for you. Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Another great experience easy to book…
Another great experience easy to book in, great customer service, quick transfer and pick always use Cophall parking.
25 July 2026
Reply from Cophall Park & Ride Gatwick
We are so glad to hear you had another great experience with our easy booking, excellent customer service, and quick transfers. We truly appreciate your continued loyalty!
Cophall Park & Ride Gatwick
Best place to park at Gatwick bar none
18 July 2026
Reply from Cophall Park & Ride Gatwick
We're glad you found our parking at Gatwick to be the best. We appreciate your positive feedback.
Cophall Park & Ride Gatwick
Well organised …
Well organised with no problem dropping car off or picking up again after our holiday.
Regular shuttle to airport.
12 July 2026
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear that your drop-off and pick-up were seamless and that our regular shuttle service to the airport was convenient for you. Thank you for your wonderful feedback!
Cophall Park & Ride Gatwick
Satisfied customers
After using your parking site for the second time we were very happy again and will continue to use you for future holidays. We find you easy to get to, easy to correspond with and Customer service is great and find no fault at all in any part of your service. Thank you
23 July 2026
Reply from Cophall Park & Ride Gatwick
We're absolutely delighted to hear that you had another fantastic experience using our parking site! It's wonderful to know that you found our service easy to access and that our customer service met your expectations. We truly appreciate your loyalty and look forward to welcoming you back for future holidays.
Cophall Park & Ride Gatwick
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