Cophall Park & Ride Gatwick Reviews 

2,972
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,397 reviews, reviewers overwhelmingly had a great experience with this company, mentioning the reliable and professional service. Customers frequently mention that the online booking process is remarkably simple and straightforward, while the staff are consistently described as exceptionally friendly and helpful. People also deeply appreciate the regular shuttle buses that provide a very convenient, efficient, and quick transfer straight to the airport terminal. However, some customers also noted occasional delays during peak periods when the car park was exceptionally busy. Some reviewers were not happy with specific instances where vehicles experienced unexpected battery troubles or required extra waiting time before being brought around.

What people talk about most

Service

People report positive experiences with service, highlighting regular shuttle buses and straightforward... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently polite,... See more

Booking process

Users describe positive interactions with booking_process, highlighting that reservations are quick and... See more

Location

Clients share ambiguous opinions on location, noting it is close to the airport and very easy to find.... See more

Price

Customers consistently note positive experiences with price, highlighting that the rates are very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied

Rated 5 out of 5 stars

Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from th... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(2,972)

1,299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well organised …

Well organised with no problem dropping car off or picking up again after our holiday.
Regular shuttle to airport.

12 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your drop-off and pick-up were seamless and that our regular shuttle service to the airport was convenient for you. Thank you for your wonderful feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Satisfied customers

After using your parking site for the second time we were very happy again and will continue to use you for future holidays. We find you easy to get to, easy to correspond with and Customer service is great and find no fault at all in any part of your service. Thank you

23 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're absolutely delighted to hear that you had another fantastic experience using our parking site! It's wonderful to know that you found our service easy to access and that our customer service met your expectations. We truly appreciate your loyalty and look forward to welcoming you back for future holidays.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear you found our site user-friendly. We always aim for a seamless experience for our valued customers.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service

6 July 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that you were happy with the service you received. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy to make booking.

A pleasant and professional member of staff quickly understood my booking, and completed it without a problem.

22 July 2026
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Reply from Cophall Park & Ride Gatwick

We're delighted to hear that a member of our team was able to quickly and efficiently assist you with your booking. It's wonderful to know that everything was completed without a problem.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Everything runs smoothly

Everything runs smoothly. Car was waiting when we arrived. check in also very easy. Bathrooms at reception area always a plus!

14 July 2026
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Reply from Cophall Park & Ride Gatwick

We're happy to hear that everything ran smoothly for you. It's great to know your car was waiting and check-in was easy. We appreciate your positive feedback about the bathrooms!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great service

Great service. Stress free. Will 100% recommend to others

15 July 2026
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Reply from Cophall Park & Ride Gatwick

We're so happy to hear we provided you with stress-free service! We appreciate your recommendation.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always use Cophall for Gatwick Parking

Always use Cophall for Gatwick Parking. Easy to get to and always give a good service.

22 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you consistently find our service good and easy to access. Thank you for your kind words and continued trust in us!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Reliable service

Booking easy. Check-in efficient. Arranging return pick up straightforward. Overall a reliable and safe option

16 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found the booking process easy and check-in efficient. It's wonderful to know that arranging your return pick-up was straightforward, and you consider us a reliable and safe option.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent experience as always

Excellent experience as always, easy booking process with very competitive prices, drop off and pick up straight forward and no fuss. They can be trusted to deliver a quality service. (Hopefully my latest review will earn me free board and lodgings on my next visit 😀

21 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear you consistently have an excellent experience with us! It's wonderful to know that our booking process, competitive prices, and straightforward drop-off and pick-up contribute to a quality service you can trust. Thank you for your kind words.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

They are my first choice

They are my choice anytime i want a parking and ride in Gatwick. They have always provided services to my satisfaction and hope it will be this time too. effective booking process.

14 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that we are your preferred choice for parking and ride at Gatwick. It's wonderful to know that our services have consistently met your satisfaction, and we appreciate your positive feedback on our effective booking process.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Also helpful

Also helpful, efficient and friendly. Always use Cophall when flying from Gatwick. Very competitive prices too.

21 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you find our service helpful, efficient, and friendly! It's wonderful to know you consistently choose us when flying from Gatwick, and that our competitive prices are appreciated.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

Thank you so much for your kind words. We are delighted to hear that you consistently receive a high-quality service from us.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so glad to hear you've had a positive experience with our service so far! We truly appreciate your kind words.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

The service we have received over many…

The service we have received over many years of being a customer of cophall parking has been fantastic, the staff always helpful when booking over the phone and in person when we arrive.

11 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We truly appreciate your long-standing loyalty and are delighted to hear that you've consistently received fantastic service from us over many years. It's wonderful to know our staff has always been helpful, both over the phone and in person.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent Efficient service

I found this visit really efficient

14 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that your visit was efficient. We appreciate your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Five Star Airport Parking

Have used Cophall Parking for the last couple of years. Aways very competitively priced and a smooth booking in, collection process and short wait times for pick up coaches. Would definitely recommend.

13 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear you've consistently had a positive experience with our parking services over the past couple of years. It's wonderful to know our pricing, booking, and collection processes, along with our short wait times, have met your expectations. Thank you for your kind recommendation!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Not as good as it used to be

I have used them for years but this time I was disappointed for two reasons. When I called after clearing security the chap on the telephone spoke so fast I couldn't understand him so asked again, with a swift reply and then goodbye and cut off. Then the bus driver took off so fast my suitcase went flying down the bus, luckily there were no passengers in its path. So overall not the service I have had previously

19 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are truly sorry to hear that your recent experience did not meet the high standards you've come to expect from us over the years. We appreciate you bringing these issues to our attention. We are reviewing the communication protocols and driver conduct to ensure such incidents are not repeated. Your feedback is invaluable as we continuously strive to improve our service.

Cophall Park & Ride Gatwick

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