Cophall Park & Ride Gatwick Reviews 

2,975
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,397 reviews, reviewers overwhelmingly had a great experience with this company, mentioning the reliable and professional service. Customers frequently mention that the online booking process is remarkably simple and straightforward, while the staff are consistently described as exceptionally friendly and helpful. People also deeply appreciate the regular shuttle buses that provide a very convenient, efficient, and quick transfer straight to the airport terminal. However, some customers also noted occasional delays during peak periods when the car park was exceptionally busy. Some reviewers were not happy with specific instances where vehicles experienced unexpected battery troubles or required extra waiting time before being brought around.

What people talk about most

Service

People report positive experiences with service, highlighting regular shuttle buses and straightforward... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently polite,... See more

Booking process

Users describe positive interactions with booking_process, highlighting that reservations are quick and... See more

Location

Clients share ambiguous opinions on location, noting it is close to the airport and very easy to find.... See more

Price

Customers consistently note positive experiences with price, highlighting that the rates are very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied

Rated 5 out of 5 stars

Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from th... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(2,975)

1,299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Efficient service

I found this visit really efficient

14 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that your visit was efficient. We appreciate your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Five Star Airport Parking

Have used Cophall Parking for the last couple of years. Aways very competitively priced and a smooth booking in, collection process and short wait times for pick up coaches. Would definitely recommend.

13 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear you've consistently had a positive experience with our parking services over the past couple of years. It's wonderful to know our pricing, booking, and collection processes, along with our short wait times, have met your expectations. Thank you for your kind recommendation!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Not as good as it used to be

I have used them for years but this time I was disappointed for two reasons. When I called after clearing security the chap on the telephone spoke so fast I couldn't understand him so asked again, with a swift reply and then goodbye and cut off. Then the bus driver took off so fast my suitcase went flying down the bus, luckily there were no passengers in its path. So overall not the service I have had previously

19 July 2026
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Reply from Cophall Park & Ride Gatwick

We are truly sorry to hear that your recent experience did not meet the high standards you've come to expect from us over the years. We appreciate you bringing these issues to our attention. We are reviewing the communication protocols and driver conduct to ensure such incidents are not repeated. Your feedback is invaluable as we continuously strive to improve our service.

Cophall Park & Ride Gatwick

Rated 3 out of 5 stars

Fast and easy, but expensive

I like that it is a relatively fast and convenient service, however it is rather expensive.

11 November 2025
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Reply from Cophall Park & Ride Gatwick

We appreciate your feedback on our service speed and convenience. We understand your concerns regarding pricing, and we are always evaluating our offerings.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Good experience

Had to cancel a previous booking and this was made very easy with very quick refund of money.
This booking easy to do and whilst I didn’t price check, I’m sure it would pass that test and why change from using them for years.
Would only caution that takeover by Maple not fully tested yet.

19 July 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your recent cancellation and booking process was easy and efficient, and that you continue to trust us after many years. We appreciate your feedback regarding the Maple transition; we have been operating with Maple since 2022, so any transition has already happened and we hope that all our customers would say we have improved the service.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

cop hall parking easy to find post code spot on friendly…

easy to find post code spot on friendly staff drop off and pick quick

11 July 2026
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Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found us easy to locate and that our staff was friendly. We're also glad the drop-off and pick-up process was quick. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great value for money

Excellent service from start to finish. The booking process was straightforward and on arrival everything was clearly explained. The transfer to and from Gatwick was quick and efficient.
Collection on our return was smooth, and our car was ready without any delays.
Great value for money. I would definitely use again and would happily recommend them to anyone flying from Gatwick.

9 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your experience with us was excellent from start to finish. It is wonderful to know that our booking process, clear explanations, and efficient transfers to and from Gatwick met your expectations. We truly appreciate your kind words and recommendation!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

A very good service provided that we…

A very good service provided that we have used for years past. Sadly though prices have risen considerably.

10 July 2026
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Reply from Cophall Park & Ride Gatwick

We're truly grateful for your long-standing loyalty and appreciate you highlighting our service.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service as Always

Excellent service as Always.
Would not go anywhere else.

17 July 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that you consistently receive excellent service from us. Thank you for your loyalty and for choosing us!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Staff and drop off process excellent

Staff and drop off process excellent, However the wait for the return but was a little longer than expected but i would defiantly use again

17 July 2026
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Reply from Cophall Park & Ride Gatwick

We're so glad to hear our staff and drop-off process were excellent! We appreciate your feedback regarding the wait for the return bus and will certainly review our procedures. We look forward to welcoming you back.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Quick and easy and great prices

Quick and easy and great prices

17 July 2026
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Reply from Cophall Park & Ride Gatwick

We're so glad you found our service quick, easy, and well-priced! We truly appreciate your positive feedback.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that you found our process efficient. We appreciate your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy to book

Easy to book
Friendly service

16 July 2026
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Reply from Cophall Park & Ride Gatwick

We are delighted to hear that you found our booking process easy and our service friendly. We appreciate your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Drop off and pick up quick. Just felt sorry for the driver as no aircon on the bus in this very hot weather!

7 July 2026
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Reply from Cophall Park & Ride Gatwick

We're so happy to hear you had excellent service and quick drop-off and pick-up! We appreciate you highlighting the driver's comfort; we are looking into our bus air conditioning.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always use this company

Always use this company, brilliant service , we were recommended and now we recommend

6 July 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that you consistently use our company and find our service brilliant! It's wonderful to know that you're now recommending us to others. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

The staff were helpful and the shuttle…

The staff were helpful and the shuttle bus to and from Gatwick Airport was prompt and well driven, all at a competitive price.

29 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that you found our staff helpful and that our shuttle bus service to and from Gatwick Airport was prompt and well-driven. We appreciate your positive feedback on our competitive pricing!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Have been parking there for many years…

Have been parking there for many years and always have had good things to say about them

11 July 2026
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Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you've had consistently positive experiences with us over many years. Thank you for your continued loyalty; it truly means a lot!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

reliable as ever

5 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Fantastic company looked after us in a…

Fantastic company looked after us in a professional way and manner. Our flight was delayed coming home and they were accommodating for the misshap

11 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that our team provided professional and accommodating service, especially when your flight was delayed. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Cophall - the only option when flying from Gatwick.

We always use Cophall when flying from Gatwick.
Booking is easy
Checking the car in is uncomplicated
Shuttle bus is regular
Thank you all for a good service.,

1 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your experience with us was excellent, from booking to the shuttle bus service. We appreciate your continued loyalty!

Cophall Park & Ride Gatwick

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