Cophall Park & Ride Gatwick Reviews 

2,969
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,397 reviews, reviewers overwhelmingly had a great experience with this company, mentioning the reliable and professional service. Customers frequently mention that the online booking process is remarkably simple and straightforward, while the staff are consistently described as exceptionally friendly and helpful. People also deeply appreciate the regular shuttle buses that provide a very convenient, efficient, and quick transfer straight to the airport terminal. However, some customers also noted occasional delays during peak periods when the car park was exceptionally busy. Some reviewers were not happy with specific instances where vehicles experienced unexpected battery troubles or required extra waiting time before being brought around.

What people talk about most

Service

People report positive experiences with service, highlighting regular shuttle buses and straightforward... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently polite,... See more

Booking process

Users describe positive interactions with booking_process, highlighting that reservations are quick and... See more

Location

Clients share ambiguous opinions on location, noting it is close to the airport and very easy to find.... See more

Price

Customers consistently note positive experiences with price, highlighting that the rates are very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied

Rated 5 out of 5 stars

Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from th... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(2,969)

1,297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

value for money

Friendly, knowledgeable and helpful staff,
good location, good price, reliable and quick service,
easy booking service

23 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear such wonderful feedback! It's great that you found our staff friendly, knowledgeable, and helpful, and that our location and prices met your expectations. We appreciate you highlighting our reliable, quick, and easy booking service!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service from drop off to pick…

Excellent service from drop off to pick up,
The hand over of your keys leaves you stress free about losing them while away.
We also had our departure and arrival flights at north and south terminals, this was no problem for our drop off and pick up, once bag collected we where picked up within 15 mins

8 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear you experienced excellent service from drop-off to pick-up! It's wonderful to know that our key handover process provided you with peace of mind. We're also pleased that our service seamlessly accommodated your flights at both North and South terminals, with a prompt pick-up within 15 minutes of collecting your bags. Thank you for your fantastic feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Very good

Everything was very organised have used lots of times always the same thank you

7 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear you consistently find everything well-organized! Thank you for your continued support and kind words.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Nothing everything was perfect

Nothing everything was perfect

9 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that everything was perfect for you. Thank you for taking the time to share your positive experience with us.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

This was the only parking that would…

This was the only parking that would accept my 5.2m long VW transporter van without further charges. I got confirmation over the phone 4 days before, when I booked however we I arrived they said I would have to pay an extra charge as it was too long. We had a converation and I showed them my phonecall logs so they then said they wouldnt charge me extra. Other than that it all went fine. Quick transfer to and from the airport.

24 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We appreciate you sharing your experience with us. We are truly sorry for the confusion regarding the charges for your van upon arrival, despite your prior confirmation. We are glad we could resolve this for you and that the rest of your parking and transfer to and from the airport went smoothly. We value your feedback.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Airport parking

The place was clean, the staff were very efficient and the coach journey only took 10 minutes to the airport certainly would park there again

6 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found the facilities clean and the staff efficient. It's wonderful that the short 10-minute coach journey to the airport was convenient for you. We appreciate your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy to book on line

Easy to book on line. I have used this carpark for over 20 years. Very reliable.

5 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear you find our online booking easy and that our car park has been reliable for over two decades. We truly appreciate your loyalty!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

All very simple to book and a very good…

All very simple to book and a very good price

6 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found the booking process simple and that you were pleased with the price. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great companyAlways use Cophall for Gatwick

Always use Cophall for Gatwick
Very easy to find and then park. We were transferred within 10 minutes. We never park anywhere else

28 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad you consistently choose us for your Gatwick parking needs! It's wonderful to hear that our service, from finding us to the quick transfer, makes your experience easy. We appreciate your loyalty!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Drop car bus to airport
Arrived back on a late.flight rung company explained , no probs , bus back picked car up ,, definitely use again

5 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that our friendly staff and efficient service, even with a late flight, made such a positive impression. We truly appreciate your kind words and look forward to welcoming you back!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

very good service

I always use Cophall park and ride for the efficiency and ease and value for money. Its a straight forward and reliable service as well as being competitively priced

27 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you consistently find our park and ride service efficient, easy, and great value for money. It's wonderful to know that our straightforward and reliable service, along with our competitive pricing, meets your expectations. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always reliable

Always reliable, never once had an issue, highly recommend 👍

27 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that you've consistently had a positive experience with us and never encountered any issues. Thank you for your high recommendation!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great service

Always great service never had any problems no long waiting times to be picked up after arrival to catch the bus . Can not fault & very friendly staff.

28 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you consistently receive great service and have never experienced any problems. It's wonderful to know that our friendly staff and prompt pick-up times are appreciated.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Excellent communication and service

Excellent communication and service

4 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear you experienced excellent communication and service with us. Your feedback is greatly appreciated.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

10/10

10/10. No delays, busses waiting. Faultless process. Will never go meet and greet again.

4 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so happy to hear that you had such a positive experience with our service and found the process faultless. Thank you for your wonderful feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Good price

Good price, easy to park car, drop off keys. Bus already there so only a short wait until we got going. The only downside is it's a few minutes walk from the bus stop to the terminal. Reverse of the procedure on return. All went smoothly, excellent service overall. Already booked with Cophall for October.

29 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you had such a positive experience with us and that our service met your expectations! It's great to know the parking and bus transfer went smoothly for you. We appreciate your feedback regarding the walk to the terminal and are always looking for ways to improve our service. We look forward to welcoming you back in October!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great service on telephone

Great service on telephone and good discount

3 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you received great service over the phone and were pleased with the discount you received. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

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